How do i reprint a ticket if it doesnt show the print button

[ASC]

how do i reprint a ticket if it doesnt show the print button

When i go to the receipts tab, it doesn't give me the option to reprint tickets

 

[Andrew de Freitas]

Assuming you are on the Android platform, there is no option to reprint a ticket.

That feature is only available on Apple devices right now.

I have brought it up with their support before, but it has not yet been addressed.

[Mia]

Hello,

To reprint a receipt you have to go to the Receipt's list in POS menu, find the receipt you want to reprint, click on the three dot menu (⋮) at the upper right-hand corner and choose the option: Print receipt. 

Note: You will see this option: "Print receipt" only if you have connected a receipt printer to your POS device. 

You can check the list of supported receipt printers that are 100% compatible with Loyverse POS in this link: https://help.loyverse.com/help/supported-printers

 

[TGM]

I am a new Loyverse user, I wonder why I have connected to the Kitchen Display Screen, but the POS doesn't send the order through.

And it doesn't show the Reprint Order also. Please help

[Georg]

On 6/3/2024 at 11:01 AM, TGM said:

I am a new Loyverse user, I wonder why I have connected to the Kitchen Display Screen, but the POS doesn't send the order through.

And it doesn't show the Reprint Order also. Please help

Hello
It may happen if some of the settings steps were not done. 
Please, make sure you have completed all the settings mentioned in this tutorial:

Kitchen Display System Configuration Guide
https://help.loyverse.com/help/kds-configuration