Can I suggest tracking of items which are cancelled by cashier?

[Jack CHK]

Can I suggest a report of all items which are cancelled during a transaction per cashier just like receipt cancelled? 

Actually there is a loophole whereby a Cashier can either delete or reduce the quantity of an item purchased while processing a transaction.

[RG]

This is a serious flaw in the system. Now I am spending all my day tracking the voids, and quantity change. In the receipt export there is no original order number, only it has recipt number. What is the use of receipt number, VERY poor design. Tired of calling the helpdesk to add this field. Reporting is very poor. I asked for data dump, they can not even send me that.

[Alex]

Hello,

If you use open tickets there is an access right called "Void saved items in open tickets" that will require manager's PIN in order to void ticket/item in a ticket. It can help to prevent from unauthorized actions.

[Jack CHK]

I've ticked that option but I do not see it working when tested. A Cashier profile can still cancel an item from a ticket and close the sale afterward without any request for manager's PIN. Did I miss anything?

[Emma]

I have this trouble now. Because I realized when there is an open ticket, the cashier can make a printed bill by click the button “print bill ”. And then show this bill to the guest and get the money (payment). But meanwhile this open ticket still can be modified or deleted, which means can delete some items from this open ticket or even delete this whole open ticket. And this will not be recorded or reported to any other device or back office. I think this is a super big bug for safety. 

[Tanggo]

i think this is very serious issue because it happen also to us. Is there any way to found out what the cashier deleted in the past? 

[Butch Padilla]

I think open ticket or orders cannot be voided by the cashier without the approval of the administrator or owner. Need passcode by the owner/admin

[Charmain]

I think this issue really needs to be addressed. It makes theft easy, as the owner cannot see what has been deleted or voided; there needs to be a record of all actions through the system so that employees can be tracked in a transparent system. 

Also, I am willing to pay th$5 per month per employee to limit access rights, but in the trial of this I have tried both ticking and not ticking the 'void saved items in open tickets' box, and neither way stops the employees from deleting items or voiding whole tickets :-( this is a really serious flaw in the system, and if it is not addressed I will have to change to a different pos system... We need to leave the restaurant in the hands of our staff sometimes, but it is difficult if we cannot track all transactions (including deleted or voided items). How do we go about getting this fixed? Is there someone I should write to? Thanks! :-) 

[Rodrigo Díaz]

With the access rights "void saved items in open tickets" disabled, the employee will be required to enter the manager's PIN when you try to void an item of an Open ticket (which means that it was previously saved)

 

 

And when you try to void the ticket

 

[PNB]

A more serious issue is the ability of the cashier to print bill of tickets. They can charge customer using this and as owner.. wont know a thing...

[Circa]

Can I see a report or find transactions that were voided/cancelled?

[Angelika]

10 hours ago, Circa said:

Can I see a report or find transactions that were voided/cancelled?

Hello! 

 

Currently that is not possible. I will be happy to pass that to the development team!