Jump to content
  • 0
Jack CHK

Can I suggest tracking of items which are cancelled by cashier?

Question

Can I suggest a report of all items which are cancelled during a transaction per cashier just like receipt cancelled? 

Actually there is a loophole whereby a Cashier can either delete or reduce the quantity of an item purchased while processing a transaction.

  • Like 1

Share this post


Link to post
Share on other sites

8 answers to this question

Recommended Posts

  • 0

This is a serious flaw in the system. Now I am spending all my day tracking the voids, and quantity change. In the receipt export there is no original order number, only it has recipt number. What is the use of receipt number, VERY poor design. Tired of calling the helpdesk to add this field. Reporting is very poor. I asked for data dump, they can not even send me that.

Share this post


Link to post
Share on other sites
  • 0

Hello,

If you use open tickets there is an access right called "Void saved items in open tickets" that will require manager's PIN in order to void ticket/item in a ticket. It can help to prevent from unauthorized actions.

Share this post


Link to post
Share on other sites
  • 0

I've ticked that option but I do not see it working when tested. A Cashier profile can still cancel an item from a ticket and close the sale afterward without any request for manager's PIN. Did I miss anything?

Share this post


Link to post
Share on other sites
  • 0

I have this trouble now. Because I realized when there is an open ticket, the cashier can make a printed bill by click the button “print bill ”. And then show this bill to the guest and get the money (payment). But meanwhile this open ticket still can be modified or deleted, which means can delete some items from this open ticket or even delete this whole open ticket. And this will not be recorded or reported to any other device or back office. I think this is a super big bug for safety. 

Share this post


Link to post
Share on other sites
  • 0

i think this is very serious issue because it happen also to us. Is there any way to found out what the cashier deleted in the past? 

Share this post


Link to post
Share on other sites
  • 0

I think open ticket or orders cannot be voided by the cashier without the approval of the administrator or owner. Need passcode by the owner/admin

Share this post


Link to post
Share on other sites
  • 0

I think this issue really needs to be addressed. It makes theft easy, as the owner cannot see what has been deleted or voided; there needs to be a record of all actions through the system so that employees can be tracked in a transparent system. 

Also, I am willing to pay th$5 per month per employee to limit access rights, but in the trial of this I have tried both ticking and not ticking the 'void saved items in open tickets' box, and neither way stops the employees from deleting items or voiding whole tickets :-( this is a really serious flaw in the system, and if it is not addressed I will have to change to a different pos system... We need to leave the restaurant in the hands of our staff sometimes, but it is difficult if we cannot track all transactions (including deleted or voided items). How do we go about getting this fixed? Is there someone I should write to? Thanks! :-) 

Share this post


Link to post
Share on other sites
  • 0

With the access rights "void saved items in open tickets" disabled, the employee will be required to enter the manager's PIN when you try to void an item of an Open ticket (which means that it was previously saved)

 

845322075_ManagerPINvoiditem.gif.6d73de9993b502f8c689c36a4bc2f44f.gif

 

And when you try to void the ticket

 

817325431_ManagerPINvoidopenticket.gif.559ccfd72183931096c0d824f4c64d86.gif

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Sign in

Already have an account? Sign in here.

Sign In Now

Loyverse Point of Sale

 

 

 

 

×
×
  • Create New...