Eugene K Posted July 18, 2017 Posted July 18, 2017 Always Greeting, customers and know their name if they are constant customers
Sam Jordon Posted July 20, 2017 Posted July 20, 2017 Encourage and train your team to give adequate service and always be ready to attend any kind of customer. Provide them with the right answers and solutions for different situations. Keep your team motivated and aligned with your goals and vision to keep always the best attitude in front of your customers.
Marry Zhuly Posted July 20, 2017 Author Posted July 20, 2017 Mystery shopper - You can benefit from a mystery shopping solution to gain the perspective of the customer at your shop. How he feels about the services, how was his experience, etc? It's perfect to evaluate your customer services and identify the weak points of your customer service and improve the pre-sales and after sales process. Knowing your problem is no problem.
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