Discover the journey of La Casa de Teo, a Mexican restaurant that made Loyverse its main operational tool to support and scale its business.

To begin, could you please share with us about your business? Where is it located?
Our business is located in San Bernabé, Moxtitla, in Puebla. We have been using the Loyverse system for seven months. We started operating in July of last year; initially, we began in a very informal way, working out of our home garage, and today we are a small restaurant within the community. We sell hamburgers, tacos, chicken wings, and non-alcoholic beverages.

Was there a specific situation that led you to look for a POS system?
Yes. We operate as a small partnership, and some of the products sold do not belong to a single person. At the end of the day, it was quite complex to close the sales and divide everything correctly. Because of this, we started looking for different options. We tried another system that did not work well for us, and later I asked ChatGPT which POS system was most recommended. It suggested Loyverse based on positive user reviews. During the first month, we used it only as an application, and later we decided to purchase a printer. Today, Loyverse has become our main work tool.

Is there any Loyverse feature that stands out for your business?
Yes, organizing products by categories is one of the most valuable features for us. It allows us to manage our products more efficiently and identify which categories sell the most. Reviewing this information in the reports helps us save time.

How was the implementation process? Was it easy, or did you face any challenges?
Honestly, it was quite simple and very practical. It took us about a week to fully adapt, mostly due to adjusting the workflow in the restaurant and getting used to the devices rather than the system itself. A bit of practice was enough. We invested some time in learning how to take orders and send them to the kitchen, as this was new for us. Previously, someone would physically run to the kitchen to communicate orders. With Loyverse, we installed a printer in the kitchen, which significantly reduced the effort and eliminated the need to go back and forth.

Are there other features you use frequently in your business?
Yes. One of the main features is the ability to take orders from anywhere in the restaurant, directly from the customers’ tables, and send them to the kitchen. Another key feature is generating and printing sales receipts for customers, which include our business information, logo, and any additional comments.

Regarding payment-related services, have you used any paid features?
Yes. I started using the unlimited sales history feature. I tried it during the trial period and then decided to subscribe because I realized it was essential for my business.

You mentioned having a team. How was the adaptation process for them?
For the rest of the team, it was a bit more challenging at first. Some of our waitstaff only work on weekends, so the adjustment took a bit longer. There was one day when the printer paper ran out, and it caused some chaos because we had already become accustomed to the system. However, this was more a matter of habits than an issue with the system itself.

In terms of impact, have you noticed any changes since implementing Loyverse? Have you used reports to make decisions?
Yes, definitely. Having a clear overview of where my products are, which items sell the most, and identifying my best-performing products has helped me make better business decisions. I regularly export reports, which is why I need the subscription. By analyzing these reports, I can determine what sells well and what does not, allowing me to plan purchases more effectively. Since I buy in bulk, this helps me forecast the following month and avoid running out of products. Sales reports by category and by item are among the most important tools for me.

Was there any feature in Loyverse that surprised you?
Yes, the modifiers feature. It greatly simplifies the sales process. For example, some items I sell include various add-ons, such as barbecue sauce, Valentina sauce, or banana peppers. With other systems, I had to create a separate item for each flavor. After discovering modifiers in Loyverse, I was able to create a single item and simply select the flavor based on the customer’s choice.

From your personal experience as an entrepreneur, what advice would you give to new business owners?
My advice is not to resist change. For those who are just starting to implement a system or are currently looking for one, as I was a few months ago, take advantage of the tools that already exist, such as POS systems. Every piece of information about your business is valuable and gives you better visibility. I believe the system does part of the work for you. By maintaining good control, entering accurate data, and using all the available tools, the financial management of the business becomes much more organized and manageable.