In the vibrant landscape of Tanzania's healthcare sector, David opened his pharmacy just a year and a half ago, fueled by his passion for pharmacy and a desire to serve his community. Facing numerous challenges in inventory management and customer relations, David turned to Loyverse, a POS system that transformed his operations. In this interview, he shares his experiences with Loyverse, highlighting how its features have streamlined his business and offered valuable insights for aspiring entrepreneurs.

What are some challenges that you faced during your first year in business?

There are many challenges. Some are related to inventory management, tracking stock that comes in and out, and tracking product expiration dates. These challenges pushed me to search for a system that would help me manage my business effectively. Other challenges that I faced are market-related. 

When did you start using Loyverse in your pharmacy?

I started to use the Loyverse system in February of this year. 

Did using Loyverse change how your business operates, and which features are you using most?

Loyverse has been a handy tool that has helped me significantly to manage the inventory and track my business with the sales reports that it offers, allowing me to see the profits. I use the Advanced Inventory subscription. It is effortless to send orders to suppliers and update the stock in the system. I use this feature very frequently. I love all the reports that Loyverse offers. The Sales summary report shows me how the business is doing, compares each period with the previous period, and helps identify the busiest days or hours. Before using Loyverse, I tried to track everything manually, which was quite a hassle. Implementing Loyverse has made all the tracking easier. I am also using Employee Management so that each employee has their profile in the system. This helps me manage their access rights and track their performance. 

Did you use other POS systems before Loyverse?

I tried several POS systems. However, I was very impressed with Loyverse because of its simplicity of use and purchase order functionality. Another fact that convinced me to use the Loyverse POS system is that it can be installed easily on smartphones and tablets. 

Do you have loyal customers, and have you registered them with Loyverse?

Yes, I have loyal customers. I still need to add them all to the system. I am still working on my customer base. I have added only a few of them to my Loyverse account for now. I want to add all my customers and explore the loyalty program feature in the future. 

Do you utilize the Loyverse additional apps?

Yes, I use the Loyverse Dashboard on a daily basis. It helps me with the reports and quickly sees the stock update of items. I like the push notifications feature when an item is low or out of stock. 

Have you used the Integrations service to integrate Loyverse with other apps? 

I have tried to connect Loyverse to Quickbooks. But, since I am still new to the business and our profit is low, I have decided to postpone using the Integration for a second moment.

How would you describe your experience with Loyverse’s customer support? Have they been responsive and helpful in resolving any issues or answering your queries?

The customer support is very fast. I have not used it frequently since I have found answers in the Loyverse Community and your Help Center.

What advice would you give to other young entrepreneurs who have just started their journey?

If your business is small and new, like mine, I suggest investing in a good system. Of course, I would recommend Loyverse to get started. You can always start with the free version and upgrade when your business grows.