In the heart of Lubao Pampanga, Kenitamu Poultry and Agricultural Supply has been a cornerstone of agricultural retail and wholesale for over 25 years. Navigating the challenges of a family-run business with both traditional and modern approaches, the owner decided to integrate a cutting-edge POS system to streamline operations. Discover how Loyverse POS became a pivotal tool in this business's evolution, enhancing inventory management, sales reporting, and overall efficiency while bridging generational gaps in business practices. 

Can you briefly describe the history of your business?

I run a family business called Kenitamu Poultry and Agricultural Supply. The business started 25 years ago. We are currently in the retail and wholesale part of the agricultural department in the Philippines. We help many farmers in our province and sell products to other retailers in our nearby principalities. 

What are some unique challenges that you faced as a retail business owner?

I have a very modern take on business. My parents are very traditional when it comes to business. They like to use pen and paper, which results in many paperwork and filings. I kind of don’t like that aspect of our business. I have decided and asked their permission to use a POS system as a basic for our business to keep our data, analyze it, and use this data for our future references. 

When did you come across Loyverse, and what made you decide to implement it in your business?

A friend referred me to Loyverse. My friend owns pharmacies in the Philippines. They have different branches in the new provinces. He is using your software and recommended it to me. He taught me how to get started and what I needed to know. I think Loyverse is quite helpful. One of the essential features for me is the reports like Sales summary, which helps us understand how the business is going and make informed decisions. Another crucial point for us is inventory management, and Loyverse’s inventory features have been crucial to us. 

Is Loyverse the first POS system that you have used in your business?

No, I have tried various popular POS systems in the Philippines. None of them can beat Loyverse’s versatility when it comes to device handling and the user-friendliness of the software itself. Here in the Philippines, some of the cashiers are old, and some of them are young. The young ones learn faster than the older ones. It is very difficult for us to train them. But when we used the Loyverse POS, almost all of them were able to use the software. 

What are some of the features that have helped you streamline your business operations?

As I mentioned before, inventory management is essential for our business. I have subscribed to Advanced Inventory. We use Purchase orders and Stock Adjustments frequently. I would specify the Transfer Orders as a very useful tool for me in the Advanced Inventory. We have multiple branches, and we need to transfer stock between them. I use Stock Adjustments when I need to do an urgent inventory count or if there is a need to deduct the stock if there are damaged items. The inventory valuation report is one of the best features for me. 

Have you created separate profiles for your employees in the system?

Yes, we have added employees to the system. This helps us manage their access rights and track their performance based on the reports. 

In terms of reporting and analytics, how valuable is the data you obtain from Loyverse in terms of understanding your business’s performance and making informed decisions?

We primarily use Sales Summary to review our purchases. For example when we purchase goods that are not in season, we are forecasting for the season when this item will be sold a lot. Before that item runs out, because here in the Philippines, most of the items are scarce, so we need to decide before the season of that product ends. We manage to buy the items that we will sell in the next two months in bulk to have consistency for our clients. That is possible because of the data we get from Loyverse sales reports. 

Do you use the Dashboard app as a tool to check your sales analytics?

Yes, of course. When I am making some reports for my parents, I usually use the sales summary to inform them how much we are making for that particular month or particular quarter of the year so they can make business decisions on how we can enhance our customer experience, or if we need to upgrade something.

How would you describe your experience with Loyverse’s customer support? Have they been responsive and helpful in resolving any issues or answering your queries?

Yes, the Loyverse support team is very responsive. They reply in a few minutes and always resolve the issues that we have. 

Would you like to share any advice or words of wisdom with aspiring entrepreneurs who are looking to start their own retail and wholesale businesses?

I suggest finding what you are good at and investing in that ability. Entrepreneurs must be passionate about what they do. Always do something you love, not something you must push yourself to do because you need to.