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Loyverse contributes to the augmentation of customer satisfaction for a retail business in Egypt.



Pets Yard is an online retail business that sells different kinds of pet products and services with various animal supplies and pet accessories. Founded from the love for pets, they are growing every day. The owner of the business, Mr. Mohamed, shares his experience using Loyverse for more than 2 years.

Can you briefly describe your business?

Our business is about pet products. We operate online, and we also have a physical store in Egypt. We started the business three years ago. We chose this type of business because, first of all, we love pets. Secondly, we had a very good relationship with the best vendors and suppliers of pet products. But this is not our only entrepreneurship. 



What inspired you to become an entrepreneur?

First of all, I like doing business. I started my first business 20 years ago. After several years, I decided to open this new business. 

What is the most challenging part of being an entrepreneur?

The biggest challenge is to have the right knowledge regarding the process of each business. Different businesses have different processes, and to succeed, you need to know them well. 

Secondly is customer satisfaction. It takes a long time to get to know the customer and their preferences and be able to satisfy them. Customer satisfaction is very important to create and sustaining a successful business. We usually try to be innovative and offer new products and rewards for our customers to increase their engagement. 

How did you first learn about the Loyverse POS system?

I found Loyverse online two years ago, searching for a good POS system to manage my store. I tried a lot of POS systems before deciding to use Loyverse. The first thing that attracted me to Loyverse was its simplicity. There were no complications in setting up the system and learning how to use it. The process of adding items is very straightforward. I think Loyverse POS systems fit very well small and medium businesses. 

What features of Loyverse had the most impact on your business workflow?

The first thing I will mention is the fact that Loyverse is a cloud-based system. I am very comfortable knowing that all the information is saved in the cloud and that I can access it from everywhere. In addition to the Back Office, I use the Loyverse Dashboard app, which is very useful for checking sales analytics instantly. This has facilitated me as the owner to manage my business remotely. Another feature that is very important for us is the loyalty program. As I mentioned previously, customer satisfaction is very important for our business. The loyalty program that Loyverse offers has helped us to build better relationships with our customers and make them feel appreciated. Lastly, the user-friendly interface that Loyverse has is something that has definitely improved the workflow in our business. 

There are other features as well, like using barcodes to identify items and the CDS app, that I would like to explore more in the future. 


Have you used any of the add-on services that Loyverse offers?

I am using Employee Management. I have one employee, and it is good that he has his own login so I can easily track his performance and working hours. 

What advice would you give to other entrepreneurs? 

My advice would be to be patient about the profit/revenue. They need to control the costs from the start because this would affect their sustainability and profitability. In addition, we need to pay a lot of effort and attention to customer engagement. This will help to increase the business. 

Thank you for your words and for sharing your experience with the Loyverse community. 



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It's impressive that the owner started the business when he was 20 years old:) And I liked the very cute pets pics!

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