Open Ticket not showing after activation (Owner account)

[Casarancini]

Hi,

 

I’m having an issue with the Open Ticket feature.

 

When I activate it, it does not appear anywhere in the configuration or POS interface.
I’ve tried both on my phone and my computer, but the problem is the same.

 

For your information, I am the owner of the store, so it shouldn’t be a permission issue.

 

Has anyone experienced this problem before or knows how to fix it?

 

Thanks in advance for your help!

[Georg]

Hello
Please make sure you are using the same Loyverse account (same email), because on your screenshots, it is shown that in the BACK OFFICE, the OPEN TICKETS feature is activated, and on the next screenshot of the BACK OFFICE, the OPEN TICKETS feature is shown as deactivated:

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I suggest closing all the back office's web pages in your browser and then sign in to the back office again and check if the OPEN TICKETS feature needs to be activated or not.
Also, if you have a PC/laptop, I suggest signing in to the back office on a PC/laptop, because it allows you to see the back office features much more conveniently than on a smartphone.