iZettle refund is not going through

[Tomi]

Hello, we have started to use Loyverse POS. Everything is working well, but we have difficulties with refunds.

 

We are using iZettle and I hav tried to do a refund from a "refund" button of a receipt. It seems to go through and asks the password to iZettle and I have pressed the "confirm refund" button, but then the website crashes and I go back to Loyverse POS app. The refund does not appear anywhere in Loyverse or iZettle. 

What could be a problem?

[Shinjin]

Hello,

From our side, we have not seen any irregularities with your Loyverse account.

We recommend contacting the Zettle team to check if there are any potential issues from their side.

We will be waiting for your feedback.