Overcharge on subscription to unlimited sales history

[nsj003]

Good day

I have subscribed to the unlimited sales history function but have been overcharged.

I have attached a screenshot. Please take note of the R86.51 charge.

Please can someone assist.

[Kitty_Star]

Hello,

As I can see, you have been charged one amount of R86.51 it around $5 USD for the Unlimited sales history subscription. 
The other 5 records for R17.30 equal $1 USD and are the amounts for card verification and refund of the card verification amount to your account.

To verify a card, the payment gateway charges $ 1 USD as a test. Then the transaction will be canceled and the 1$ will be returned to your account. Although you may expect a “Refund“ on your bank statement, but it will be no payment or refund. It will appear as if the whole transaction never happened. The record of the transaction will disappear, and the balance of the bank account will be restored as before that 1$ transaction. 

Sometimes it takes up to 7 days to cancel those test transactions.

You may contact us at help@loyverse.com if you need any additional details.

 

[nsj003]

Hello,

Thank you very much for your prompt response and support. Much appreciated.

Ok, I understand now. So there is just an outstanding amount of R17.30 from the test transaction.

I will continue to observe the account and email you should I need any further assistance.

Many thanks,

Nicole