The logo and header/footer text are not centered when printing from Loyverse via Epson M30

[kelvin181]

Dear Loyverse Support Team,

I am experiencing an issue with my Epson M30 receipt printer. The logo and header/footer text are not centered when printing from Loyverse. However, when using the Epson TM Utility app, the alignment works correctly. The paper width has been set to 58mm.

Could you please advise if there are any additional settings in Loyverse that I should adjust to resolve this issue?

Thank you for your assistance.

Best regards,

[Yasuaki]

 Hello. Thank you for your post.

If you choose a printer model "TM-m30," the paper width is automatically set to 80mm.

Alternatively, you can choose "Other model" with "58mm" paper width.

[kelvin181]

Dear [Support Team],

Thank you for your reply. However, I would like to clarify that my TM-M30 printer is currently connected via Bluetooth, not Ethernet. In this case, is there still a way to configure the settings?

I would appreciate your guidance on this matter.

Best regards,
Kelvin.

[Yasuaki]

Hello Kelvin,

If the printer is connected via Bluetooth, please choose the "Bluetooth" interface.

 

Best regards,  

[kelvin181]

Dear [Support Team],

I am currently using the TM-M30 printer with a Bluetooth connection. However, I noticed that there is no option to select the paper width when connected via Bluetooth.

Could you please advise if there is a way to configure the paper width setting in this connection mode?
Additionally, I have encountered another issue — the total amount of the order is not being printed on the receipt. Could you please let me know where this setting can be adjusted?

Thank you for your assistance.

Best regards,
Kelvin.