I am having problem setting up payment method for unlimited report subscription.

[Firewood]

Hi, I understand that I now need to pay for having unlimited access to sales data,  but I am having difficulty setting either monthly or annually payment plan. I have tried many times since last night and also tried with different cards and I keep getting the message shown in the photo attached. I have had paid subscriptions with Loyverse in the past with no problem but seems like there is a problem with processing payments at your end I have even checked with my bank and they confirmed that the problem is with Loyverse.

It's ok if you want to start charging a fee for something that has always been free, but first you need to make sure that at least you can process receiving payment without causing problem for customers !

Please fix it asap.

Thanks.

Ali.

[Olifbetws]

I'm also having a similar problem and have been trying for a week to access our sales history - which has delayed my VAT return. I get an error message and then after sending me a OTP or asking me to approve in my banking app, I am just taken back to the screen asking me to update and the whole cycle starts again. And now it looks like you can't access chat unless youre a subscriber, and it's taken over an hour trying to find an email to contact them. I have about £1.5m in sales info that I can't access now - so hopefully something will be done. I see that you didn't get a reply?

[Firewood]

You seem to be having exactly the same problem that I went through, i managed to get it fixed by having a live chat with them around 5 or 6 in the morning, I explained the situation to the person that I was having the chat with, they changed something at their end which fixed the issue and since then I could easily set up the payment plan and use all the features without any issues.

I recommend that you try logging into your back office at a time other than what you’ve tried already hoping that there is someone available for a live chat who can help you with the issue just like they did for me.

good luck!

Ali.

[Olifbetws]

Thanks so much Ali - good plan and I am often awake at that time of morning anyway so might as well be productive! Thank you and glad you got sorted!