Firewood Posted February 20 Posted February 20 Hi, I understand that I now need to pay for having unlimited access to sales data, but I am having difficulty setting either monthly or annually payment plan. I have tried many times since last night and also tried with different cards and I keep getting the message shown in the photo attached. I have had paid subscriptions with Loyverse in the past with no problem but seems like there is a problem with processing payments at your end I have even checked with my bank and they confirmed that the problem is with Loyverse. It's ok if you want to start charging a fee for something that has always been free, but first you need to make sure that at least you can process receiving payment without causing problem for customers ! Please fix it asap. Thanks. Ali.
Olifbetws Posted March 11 Posted March 11 I'm also having a similar problem and have been trying for a week to access our sales history - which has delayed my VAT return. I get an error message and then after sending me a OTP or asking me to approve in my banking app, I am just taken back to the screen asking me to update and the whole cycle starts again. And now it looks like you can't access chat unless youre a subscriber, and it's taken over an hour trying to find an email to contact them. I have about £1.5m in sales info that I can't access now - so hopefully something will be done. I see that you didn't get a reply?
Firewood Posted March 11 Author Posted March 11 You seem to be having exactly the same problem that I went through, i managed to get it fixed by having a live chat with them around 5 or 6 in the morning, I explained the situation to the person that I was having the chat with, they changed something at their end which fixed the issue and since then I could easily set up the payment plan and use all the features without any issues. I recommend that you try logging into your back office at a time other than what you’ve tried already hoping that there is someone available for a live chat who can help you with the issue just like they did for me. good luck! Ali. 1
Olifbetws Posted March 11 Posted March 11 Thanks so much Ali - good plan and I am often awake at that time of morning anyway so might as well be productive! Thank you and glad you got sorted!
Yaseenuk Posted June 14 Posted June 14 live chat only for subscribed customers. any contact numbers or email? Payment keeps declining
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