SumUp hangs on payment?

[LoyUser]

Most of the time - our SumUp / iPad Pro works fine.

But some times - after you’ve clicked accept payment with SumUp, you just get a spinning wheel, and nothing happens.

The SumUp card reader shows no issues - Bluetooth connected, etc

The IPad - has WiFi, and Bluetooth. Connected to the SumUp card machine.

Can anyone offer any help on what the issue could be?

Or - what steps to take when this happens to reset the process to complete the sale.

Many thanks.

[Shinjin]

Hello,

Could you please update the Loyverse POS app version on your device to v.2.90 and then check if your issue persists.

We will be waiting for your feedback.

[LoyUser]

I’ve just checked - and we are running 2.90

Still got the issue.

Any idea what it is most likely to be?

and we can start trying to go through them and working it out.

 

many thanks.