Gavnor Posted July 16 Share Posted July 16 Every now and then the pos of sale resets during a sumup transaction and doesn't log the sale even though sumup does. Any help?/ advise Link to comment Share on other sites More sharing options...
Shinjin Posted July 17 Share Posted July 17 Hello, Could you please update the Loyverse POS app and the Sumup app to the latest available versions and then try again? The latest version of the Loyverse POS app for Android is currently: v.2.41.2 Additionally, could you please tell us what Sumup terminal you use? If you are able to make a video of your issue, our team will find it very helpful in understanding your issue. Link to comment Share on other sites More sharing options...
Stal_Groenendaal Posted 10 hours ago Share Posted 10 hours ago I have somewhat the same problem. After a couple of payments the POS app is waiting, spinning wait icon in the center of the screen, on sumup to post its transaction ok signal as it seems. The card payment is correct send to the sumup device, Withe popup is showing and hiding and the payment is successfully. Only the Loyverse app is waiting and we can not do anything in the app. We must close the app and open it again to able to work with it, Unfortunately the payment is not registered in loyverse as open or payed. It is complete gone. We are running loyverse on a Ipad version V2.89 Ipad IOS 18.2 Sumup Version 3.29.0-slp All apps are up to date in the app store. Link to comment Share on other sites More sharing options...
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