Tenda Posted June 28, 2024 Posted June 28, 2024 Can’t pay with sumup. Sing in error in my device but connected in back office. Tried uninstall everything but still same issue appears. I have contacted SumUp directly and from their side it is working correctly. Pls help!
Krystian Posted June 28, 2024 Posted June 28, 2024 Same on my side. Can get payment working. Help please
OdpicujMiKompa Posted June 28, 2024 Posted June 28, 2024 I have exactly the same problem on two accounts. I'm waiting for information from the helpdesk 1
Shinjin Posted June 28, 2024 Posted June 28, 2024 Hello, Our team is currently investigating your issue and we will let you know as soon as we have any updates. In the meantime, as an alternative you can create a new payment type called "Sumup - Not integrated" and use it to make the sales in Loyverse. Then to accept payment, you can open the Sumup app and enter the payment amount in the Sumup app manually. 1
Krystian Posted June 28, 2024 Posted June 28, 2024 6 hours ago, Shinjin said: Hello, Our team is currently investigating your issue and we will let you know as soon as we have any updates. In the meantime, as an alternative you can create a new payment type called "Sumup - Not integrated" and use it to make the sales in Loyverse. Then to accept payment, you can open the Sumup app and enter the payment amount in the Sumup app manually. I don't have Sumup - Not integrated please help!
Krystian Posted June 28, 2024 Posted June 28, 2024 I have solution!!!!! You need enable two autenthication!!! It's worka now great
Shinjin Posted June 29, 2024 Posted June 29, 2024 Hello, Thank you very much for your feedback, Did you have to enable 2FA on your Sumup account?
Solution Tenda Posted June 29, 2024 Author Solution Posted June 29, 2024 I didn,t have to enable anything but it is working again. Thanks anyway! 1
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