Tenda Posted June 28 Share Posted June 28 Can’t pay with sumup. Sing in error in my device but connected in back office. Tried uninstall everything but still same issue appears. I have contacted SumUp directly and from their side it is working correctly. Pls help! Link to comment Share on other sites More sharing options...
Krystian Posted June 28 Share Posted June 28 Same on my side. Can get payment working. Help please Link to comment Share on other sites More sharing options...
OdpicujMiKompa Posted June 28 Share Posted June 28 I have exactly the same problem on two accounts. I'm waiting for information from the helpdesk 1 Link to comment Share on other sites More sharing options...
Shinjin Posted June 28 Share Posted June 28 Hello, Our team is currently investigating your issue and we will let you know as soon as we have any updates. In the meantime, as an alternative you can create a new payment type called "Sumup - Not integrated" and use it to make the sales in Loyverse. Then to accept payment, you can open the Sumup app and enter the payment amount in the Sumup app manually. 1 Link to comment Share on other sites More sharing options...
Krystian Posted June 28 Share Posted June 28 When it's corrected? Link to comment Share on other sites More sharing options...
Krystian Posted June 28 Share Posted June 28 6 hours ago, Shinjin said: Hello, Our team is currently investigating your issue and we will let you know as soon as we have any updates. In the meantime, as an alternative you can create a new payment type called "Sumup - Not integrated" and use it to make the sales in Loyverse. Then to accept payment, you can open the Sumup app and enter the payment amount in the Sumup app manually. I don't have Sumup - Not integrated please help! Link to comment Share on other sites More sharing options...
Krystian Posted June 28 Share Posted June 28 I have solution!!!!! You need enable two autenthication!!! It's worka now great Link to comment Share on other sites More sharing options...
Shinjin Posted June 29 Share Posted June 29 Hello, Thank you very much for your feedback, Did you have to enable 2FA on your Sumup account? Link to comment Share on other sites More sharing options...
Krystian Posted June 29 Share Posted June 29 Yes! Now it's working 1 Link to comment Share on other sites More sharing options...
Krystian Posted June 29 Share Posted June 29 Reconnect witch this autach one more time Link to comment Share on other sites More sharing options...
Solution Tenda Posted June 29 Author Solution Share Posted June 29 I didn,t have to enable anything but it is working again. Thanks anyway! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now