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Closed Shift not showing in back office


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We use two POS devices in our shop and normally when we close a shift or shifts we can see both in the back office ( POS 1 & POS 2 ) but for some reason we can only see one and the shift is closed and also the sales summery shoes both..

any advice 

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  • 2 weeks later...

Hello there!

Have you made sure that both the devices are connected to a stable internet connection? If the closed shifts are not showing in the Back Office, it may mean that there was a delay in the syncing of these reports to your account. Additionally, please try to refresh your browser as well as log-out and log-in to the account again. This could help.

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