Closed Shift not showing in back office

[robbiekennedyelliott]

Hi, 

We use two POS devices in our shop and normally when we close a shift or shifts we can see both in the back office ( POS 1 & POS 2 ) but for some reason we can only see one and the shift is closed and also the sales summery shoes both..

any advice 

[Sam]

Hello there!

Have you made sure that both the devices are connected to a stable internet connection? If the closed shifts are not showing in the Back Office, it may mean that there was a delay in the syncing of these reports to your account. Additionally, please try to refresh your browser as well as log-out and log-in to the account again. This could help.