Some categories not printing

[NonnaandI]

Hi there,

For one of the categories on my POS systems, the items consistently do not print. My business is a restaurant and at first it was the starter category. I tried adding the items to a different category (salads) and that fixed the issue, but then another (vegan mains) started to not print, even though it had been printing before when I placed an order.

How do I fix this issue.

Thanks in advance

[CashRegisterGroup]

presumably this is on kitchen print orders? 

[Hanna]

Hello NonnaandI!

Have you checked if the category is added to your kitchen groups?

Can you please give us more details regarding this concern? 

Have you tried to re-install the printer to your POS app?

[NonnaandI]

Hi Hanna, 

thanks for replying. I managed to fix it after restarting the app. I think I need to do that after creating new categories so that it syncs

thanks,

Nonna and I team

[Hanna]

I'm glad to hear that your concern was fixed!

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