Accidentally deleted manager profile that i have already paid for for the year.

[Amy1]

Good afternoon, 

I accidentally deleted the manager profile I have set up however I have pre paid for the year and now cannot re add the account so it appears I have lost the money I have paid for the year please can someone let me know how to re add without having to pay again? 

I cannot find any contact details to contact loyverse and the live chat does not seem to be working for me. 

 

Kind regards

Amy 

[Angelika]

Hello!

If you delete the employee, you receive credits for the unused period of time. Available credits you can check under payment method in the billing&subscriptions section of your back office:

It is not possible to recover deleted employees, but you can add him/her again, and available credits will be used to pay the subscription fee.
If you have other employees, then you will pay only the prorated amount for the new employee that needs to be covered until the end of the billing period.
For more details, please, contact us using live chat or write to help@loyverse.com.

[Amy1]

Thank you. 

I re- added and although it asked me to pay it automatically used the credits so all fine now. thank you. 

 

Kind regards

Amy