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Refund not reflecting on the shift report


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The bill #3-10144 was refunded but it doesn't seem to reflect on the close shift. The refund is showing as 0. Due to this we have a discrepancy in our total sales. Please do the need full and advice on the same. Tried restarting the device twice didn't seem to workScreenshot_20220831-125015.thumb.png.3f44f1a49533dd14ed285eb263d54703.png


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Could you please check if you are also not able to see the refund when opening the same shift in the Back Office -> Shifts section?

Also please make sure that your device is updated to the latest version of Loyverse POS and then check the same shift again in the POS shift history.

If you still have any questions or if something is not clear, please let us know.

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