OhMyCake Posted August 31, 2022 Share Posted August 31, 2022 Hi, The bill #3-10144 was refunded but it doesn't seem to reflect on the close shift. The refund is showing as 0. Due to this we have a discrepancy in our total sales. Please do the need full and advice on the same. Tried restarting the device twice didn't seem to work Link to comment Share on other sites More sharing options...
Shinjin Posted August 31, 2022 Share Posted August 31, 2022 Hello, Could you please check if you are also not able to see the refund when opening the same shift in the Back Office -> Shifts section? Also please make sure that your device is updated to the latest version of Loyverse POS and then check the same shift again in the POS shift history. If you still have any questions or if something is not clear, please let us know. Link to comment Share on other sites More sharing options...
OhMyCake Posted September 1, 2022 Author Share Posted September 1, 2022 Hi, yes now it is reflecting. It wasn't reflecting yesterday. However its resolved now. Thank you Link to comment Share on other sites More sharing options...
Shinjin Posted September 1, 2022 Share Posted September 1, 2022 We are glad to hear that. If you ever have any questions, please feel free to let us know. Link to comment Share on other sites More sharing options...
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