Printed shift report and online shift report are different.

[Amaranto]

Hi, I have been having an issue that occurs some days. I open a shift on the POS and use it for the day, cash and card sales, pay ins and pay outs. I close the shift on the POS and there is a mismatch of expected vs actual. I have investigated to see where the money is missing from but have not been able to find the error. The following day I have started the investigation again to find that the shift report in the website and the printed shift report are completely different, reporting different amounts for pay ins and pay outs (double entry) and the error amount is different on both as well.

Printed Report. Open 8/7/22 10:55am Close 8 Jul 2022, 23:26

Shift Number 185, Opening amount 2531.80, Cash Sales 1603.00, Deposits 185.50, Payments 271, Theoretical Balance 4049.30, Actual 3749.30 (-300)

Online Report. Open 8/7/22 10:55am Close 8 Jul 2022, 23:26

Shift Number 185, Opening amount 2531.80, Cash Sales 1603.00, Deposits 371.00, Payments 482.00, Theoretical Balance 4023.80, Actual 3749.30 (-274.5)

The Payouts and Deposits are duplicated in the Online pay ins and payouts, but not on the printed shift report.

This is getting frustrating as it is happening a couple of times a week.

 

 

[kevearc]

Having this issue with my customer as well. Please advise