How does Loyverse manage Returns on Products where Customer has lost Receipt (ie UnValidated) ?

[Retail-Sync]

How does Loyverse manage Returns on Products where Customer has lost Receipt (ie UnValidated) ?

[Georg]

Hi

Even if the customer lost a receipt ,you can check the purchase history of this customer.

Please, check these tutorials:

Purchase History of a Registered Customer in the POS
https://help.loyverse.com/help/purchase-history-registered

How to See the Purchase History of Registered Customers at the Back Office
https://help.loyverse.com/help/how-see-purchase-history-customers

How to Issue a Refund on Loyverse POS
https://help.loyverse.com/help/how-issue-refund-loyverse-pos

[Fallmasche]

Hi Georg

Thanks for the links. But about Loyverse handling refunds, there are a few things not considered:

• Stores who worked with another POS before (like us) have already sold a lot of products, which are not having a receipt in loyverse. How can we refund those items and give the customer the money back?
• If an amount was splitted into "cash" and "card payment", why do I have to refund exactly the same amounts back in cash and on card (splitted)? In most cases a customer is payed out in cash. Doesn't matter if he payed initially with card or with cash...

Thanks and BR,

Kaj

[Georg]

On 2/4/2022 at 2:48 PM, Fallmasche said:

Stores who worked with another POS before (like us) have already sold a lot of products, which are not having a receipt in Loyverse. How can we refund those items and give the customer the money back?

Hello, Kaj

You can try to create a receipt with old date in the Loyverse POS app and then, refund it:

 

To enter sales with previous dates, please follow the guide below:
 

Make sure you're in online mode, then Sign Out of the app.

Change the time and date settings on your device (to enter sales from the 25th of August, change to 25/08).

After doing this, Sign In again and you can enter sales for the specified days.

Then Sign Out from the app again and change back the date and time on your device.

Finally, Sign In to the app.

[Georg]

On 2/4/2022 at 2:48 PM, Fallmasche said:

If an amount was splitted into "cash" and "card payment", why do I have to refund exactly the same amounts back in cash and on card (splitted)? In most cases a customer is payed out in cash. Doesn't matter if he payed initially with card or with cash...

This is how it works right now, but I will send an idea to our team to make it possible choose the payment type for the refunded amount.