NELSON Posted February 20, 2021 Share Posted February 20, 2021 Hello, i know the system allows for refund but what if you have a situation where a customer buys and item and brings it back for an exchange for another item. My store does not issue refund, rather we offer exchange for items. Normally i would refund the item brought by the customer and then issue them a refund credit which is then applied towards the new transaction. but here is the problem. when i issue a refund in LOYVERSE, the system automatically deducts the refund amount from the daily transaction total. Now if the customer gets an exchange item of equal value as the returned item and uses the refund credit to pay for it, the system reads this a transaction with zero payment because the entire refund credit is used to pay for this. the system is therefore showing 2 deductions, one for the refund and second for the store credit purchase. In typical sense the customer should pay for the exchange item to make the amount accountable in the sales system but since it is a refund, it complicated the process. i need some clarification. not sure if i explained this well. thanks in advance Link to comment Share on other sites More sharing options...
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