Unable to make it work with my ipad pro. keeps saying please check display connection and retry.

[goedschalk]

I have installed the different elements, the POS and the KDS. I followed all the steps, but am unable to get the KDS to work. It keeps indicating that the connection is not working.

[Andy]

Hello. Please, check if both devices with POS and KDS are connected to the same WiFi. 
also check the tutorial: Troubleshooting When Working with KDS

[goedschalk]

Thanks Andy. I checked, and they are on the same wifi. And yes, I went through the entire troubleshooting page. But no success so far.

[Lana]

On 2/16/2021 at 1:21 PM, goedschalk said:

Thanks Andy. I checked, and they are on the same wifi. And yes, I went through the entire troubleshooting page. But no success so far.

Hi Andy, I get the same problems, completely unable to get the KDS connected to the POS. Did you find a solution that doest involve getting a new router?

[Luis123]

There’s mainly  2 solutions I found pertaining to this problem. I still haven’t figured out but my guess there’s a bug that causes the error on IPads with IOS 18 and 26 

You can hardwire your tablet with a PoE adapter that allows charging and ethernet data transfer / connection. This allows a estable connection between tablets and printers/KDS  without having to rely on WiFi connection. 
 

Second option- get a router a connect everything to that network and hardwire the printers as well to this router. You need everything connected to the same network. Problem gone. 
 

or Third option is to use android tablets. They seem to connect well with no errors. 

Edited Monday at 06:23 AM by Luis123

[Luis123]

On 2/15/2021 at 8:19 AM, goedschalk said:

I have installed the different elements, the POS and the KDS. I followed all the steps, but am unable to get the KDS to work. It keeps indicating that the connection is not working.

 

On 2/15/2021 at 8:19 AM, goedschalk said:

I have installed the different elements, the POS and the KDS. I followed all the steps, but am unable to get the KDS to work. It keeps indicating that the connection is not working.

There’s mainly  2 solutions I found pertaining to this problem. I still haven’t figured out but my guess there’s a bug that causes the error on IPads with IOS 18 and 26 

You can hardwire your tablet with a PoE adapter that allows charging and ethernet data transfer / connection. This allows a estable connection between tablets and printers/KDS  without having to rely on WiFi connection. 
 

Second option- get a router a connect everything to that network and hardwire the printers as well to this router. You need everything connected to the same network. Problem gone. 
 

or Third option is to use android tablets. They seem to connect well with no errors.