lamaisonindienne Posted December 31, 2020 Share Posted December 31, 2020 Bonjour, en effectuant un payement par loyverse via terminal sumup, l'opération se déroule bien mais dès que le client a fait son code, que le paiement est accepté, le ticket ne s'imprime pas et la transaction ne se retrouve pas dans le listing des transactions journalières. Que se passe-t-il. Vue que je n'ai aucune visibilité des nouvelles transactions et que le client n'a pas de ticket comme preuve de paiement Link to comment Share on other sites More sharing options...
Mag Posted January 1, 2021 Share Posted January 1, 2021 Hello! Could you please clarify what means code? Is it happen with every transaction or with some specific? Link to comment Share on other sites More sharing options...
lamaisonindienne Posted January 2, 2021 Author Share Posted January 2, 2021 Toutes les transactions depuis le 24 décembre ne sont plus dans la liste des transactions vente. Lorsque que je fais un paiement avec loyverse et le lecteur de carte Sumup, le paiement est accepté mais il n'y a pas de ticket qui s'imprime et l'opération ne figure pas dans loyverse pso. Il n'y a aucune message d'erreur de la part du programme loyverse. Pouvez vous regarder le problème et me donner une solution rapidement. Merci d'avance, bonne et heureuse année 2021 Link to comment Share on other sites More sharing options...
Mag Posted January 4, 2021 Share Posted January 4, 2021 Hello! Thank you for clarification. Could you please clarify which mobile device you use for Loyverse POS? Do you use Sumup application as well? Link to comment Share on other sites More sharing options...
Solution Mag Posted January 6, 2021 Solution Share Posted January 6, 2021 Hi again. I would like to clarify do you make sales with other payment types? For example, by cash? Also you can try to setup Sumup payment type again on Loyverse POS. Please learn more here https://help.loyverse.com/fr/help/credit-cards-sumup Link to comment Share on other sites More sharing options...
Charles14 Posted December 21, 2023 Share Posted December 21, 2023 Bonjour Moi j ai le soucis que le ticket du sumup ipprime mais aucune écriture ne sort pouvez vous m aider s'il vous plaît Link to comment Share on other sites More sharing options...
Shinjin Posted December 21, 2023 Share Posted December 21, 2023 Hello, Could you please tell us what model of Sumup device you are using? Have you tried contacting the Sumup customer support? We will be waiting for your reply. Link to comment Share on other sites More sharing options...
Charles14 Posted December 21, 2023 Share Posted December 21, 2023 J ai le sumup avec l imprimante Et non je ne les ai pas contacter Link to comment Share on other sites More sharing options...
Shinjin Posted December 21, 2023 Share Posted December 21, 2023 Hello, Thank you for your feedback. Since the printer is made by Sumup, we recommend you first contact Sumup customer support to check if this is a hardware issue with their printer. We will be waiting for your feedback. Link to comment Share on other sites More sharing options...
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