We're finding that on some evenings the orders cease going through to the kitchen printer

[ManaChita]

We're finding that on some evenings the orders cease going through to the kitchen printer. This is happening across both devices that we use to take orders

[Mag]

Please give more details:

1. the name of POS, where it happen

2. Model of devises and OS versions

3. Can you send some examples of receipts or orders and detailed time when it happened

4. Please send the models of printers which you use for printing orders

5. Have you seen any error messages when you try to print those lost orders?

 

Looking forward for reply

[ManaChita]

Thanks for getting back to me, Mag. I updated the (Android) operating systems and it seems to have fixed it.

FYI. The 'kitchen printer' is actually a display - A Galaxy Tab A 10", the POS devices are Galaxy Tab A 8". No error messages were appearing.

 

[Mag]

Hello! Great that issue is solved. I would suggest you to put static IP for your KDS device as well. Please refer out the article Troubleshooting When Working with KDS https://help.loyverse.com/help/troubleshooting-when-working-kds