How do people handle cashback ?

[HuwRees]

We provide a cashback service to customers where we take a card payment for £30 for example and give them £30 cash from the till.

Loyverse sees this as a sale so our Gross Sales would show £30 too high.

Is there any way to flag a transaction so that it's not included in Gross sales ?

If not then how do people handle cashback ?

thanks, Huw Rees

 

[Suzan]

Hello,

If you don’t want specific receipts to be accounted in your reports, you can cancel these receipts.

To cancel a receipt you have to go to your Back-office--> ’Receipts’ section--> Click on the receipt that you want to cancel to see the receipt details. Click on the three dots menu in the upper right corner. Click on the “Cancel receipt” button.

                                          

 

Amounts from cancelled receipts are not taken into account when calculating data in reports in the Back Office.

You can check all details about cancelling receipts in this help article: https://help.loyverse.com/help/how-cancel-receipts

I hope this helps.