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PieterH

Returns from wrong payment method

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PieterH

We accept two payment methods; Cash and Card. 

When someone had payed with card, and returns something, we mostly give money back in cash. 

However, in Loyverse this return is calculated based on Card. For example the cash-drawer wont open and in the end of the day this results in a cash mismatch. Also the statistics don't match. 

 

We would like to choose how the return is refunded, Cash or Card.

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Mag

Hello! Loyverse only allows refunds with the same type of payment that sale was made.

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PieterH
22 hours ago, Mag said:

Hello! Loyverse only allows refunds with the same type of payment that sale was made.

That would be quite hard to explain to a customer. "No, you cannot return this item, because you paid with a card, sorry." 😂

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Mag

 

5 hours ago, PieterH said:

That would be quite hard to explain to a customer. "No, you cannot return this item, because you paid with a card, sorry." 😂

Partial or full refund of receipt depends on card processing. Some users in such situations make refund of whole receipt and then make sale of rest receipts. What payment processing do you use in your business? Loyverse plans to add option for partial refund for Sumup

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