Catfish Posted September 9, 2019 Share Posted September 9, 2019 How do I find information on voided sales and item in Loyverse Link to comment Share on other sites More sharing options...
Natali Posted September 9, 2019 Share Posted September 9, 2019 Hi! At the moment in Loyverse system the information about voided tickets and voided items from the tickets not saved and so it is not possible to find it later. There is an option to restrict access rights of employee to be not able to delete tickets or items from the ticket. "Void saved items in open tickets Deselect if you want to forbid your employees from deleting saved open tickets or deleting items from them." https://help.loyverse.com/help/how-manage-access-rights-employees Link to comment Share on other sites More sharing options...
Natali Posted September 9, 2019 Share Posted September 9, 2019 In case you are asking about Refunds of full receipt or an item from receipt, the report about it you can find in Back office--> Reports--> Receipts Link to comment Share on other sites More sharing options...
Leo21 Posted September 11, 2019 Share Posted September 11, 2019 I was about to ask the same question as Catfish. Natali Owner, If we able to keep track the voided ticket it would be great. I do know there is a restrict feature but again staff need to use it if the order are wrong. Some owner won't be 24/7 on store to do the voiding for them. I believe a simple update and add monitoring of voided ticket would be good. 1 Link to comment Share on other sites More sharing options...
Michael-Or Posted September 11, 2019 Share Posted September 11, 2019 4 hours ago, Leo21 said: I believe a simple update and add monitoring of voided ticket would be good. I agree Link to comment Share on other sites More sharing options...
Natali Posted September 15, 2019 Share Posted September 15, 2019 Yes, sure it is. This feature in our plans for development of Loyverse system. Link to comment Share on other sites More sharing options...
kst Posted July 28, 2020 Share Posted July 28, 2020 Bump. Any idea when this feature will be implemented as its been a year since. I believe many owners will require this feature. 1 Link to comment Share on other sites More sharing options...
Shubakiah Posted March 13, 2021 Share Posted March 13, 2021 that's right>> it's really needed feature I hope they add it to the reports Link to comment Share on other sites More sharing options...
mikewisch Posted February 28 Share Posted February 28 When will a voided receipt report option be available? It is critical. We have had to deal with a manager voiding tickets and deleting receipts and pocketing the money. Difficult to prove and prosecute without proof. 1 Link to comment Share on other sites More sharing options...
OzoCho Posted July 5 Share Posted July 5 On 7/28/2020 at 4:00 PM, kst said: Bump. Any idea when this feature will be implemented as its been a year since. I believe many owners will require this feature. Hello Loyverse Team, I concur with this request. This feature is long overdue. Please when will the ability to view voided tickets be available. It is required ASAP. Peter Link to comment Share on other sites More sharing options...
Renaud Posted July 16 Share Posted July 16 Any news ? I have the feeling that Loyverse is NOT implementing it. It's been ages that we've been told "it's in Loyverse's plans". I'm actually thinking about using a competitor just because of this. All other POS suppliers I've contacted have this option and tracking of the voided tickets. Link to comment Share on other sites More sharing options...
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