How do I find information on voided sales and item in Loyverse POS

[Catfish]

How do I find information on voided sales and item in Loyverse 

[Natali]

Hi!

At the moment in Loyverse system the information about voided tickets and voided items from the tickets not saved and so it is not possible to find it later. 

There is an option to restrict access rights of employee to be not able to delete tickets or items from the ticket. 

"Void saved items in open tickets
Deselect if you want to forbid your employees from deleting saved open tickets or deleting items from them."

https://help.loyverse.com/help/how-manage-access-rights-employees

[Natali]

In case you are asking about Refunds of full receipt or an item from receipt, the report about it you can find in Back office--> Reports--> Receipts 

[Leo21]

I was about to ask the same question as Catfish. Natali Owner, If we able to keep track the voided ticket it would be great.

I do know there is a restrict feature but again staff need to use it if the order are wrong.

Some owner won't be 24/7 on store to do the voiding for them. I believe a simple update and add monitoring of voided ticket would be good.  

[Michael-Or]

4 hours ago, Leo21 said:

I believe a simple update and add monitoring of voided ticket would be good.  

I agree

[Natali]

Yes, sure it is. This feature in our plans for development of Loyverse system. 

 

[kst]

Bump. 

Any idea when this feature will be implemented as its been a year since. 

I believe many owners will require this feature. 

[Shubakiah]

that's right>> it's really needed feature
I hope they add it to the reports

[mikewisch]

When will a voided receipt report option be available?   It is critical.  We have had to deal with a manager voiding tickets and deleting receipts and pocketing the money.

Difficult to prove and prosecute without proof.   

[OzoCho]

On 7/28/2020 at 4:00 PM, kst said:

Bump. 

Any idea when this feature will be implemented as its been a year since. 

I believe many owners will require this feature. 

Hello Loyverse Team,

I concur with this request. 

This feature is long overdue. Please when will the ability to view voided tickets be available. It is required ASAP.

 

Peter

[Renaud]

Any news ? I have the feeling that Loyverse is NOT implementing it. It's been ages that we've been told "it's in Loyverse's plans".

I'm actually thinking about using a competitor just because of this. All other POS suppliers I've contacted have this option and tracking of the voided tickets. 

[mikewisch]

when will there be a VOID report option?  voided tickets/receipts.  this is becoming critical as it leaves this POS system open to abuse.  we are busy investigating alternative software  as this has let us down. 

[mikewisch]

On 9/9/2019 at 6:43 PM, Catfish said:

How do I find information on voided sales and item in Loyverse 

 

[chris_bali]

yes, absolutely needed, loyverse c'mon...

[Circa]

I NEED to be able to get a report of all transactions/items cancelled/voided. This is causing me to lose a lot of money.

 

[Cedar_Jordan]

I need to get the report of voided tickets Pleaseeeee

[Begadang]

OMG that people have been asking for this since at least 2019, and it’s actually listed as “solved”

 

Edited May 17, 2023 by Begadang

[JCC]

Apparently, after so many feature requests Loyverse is not interested in implementing it. This is so crucial, an employee simply voids a transaction and it's nowhere to be found. This is so easy to implement. I understand the fact that you can restrict employees from voiding tickets using the "Roles" option, but in our case, we are a very small restaurant with only one employee, therefore having to enter a PIN each time you open a ticket is time-consuming and repetitive for our case, this is the main reason why we have removed the PIN.

As a backend developer I know this is a simple task and it's just a matter of keeping a log somewhere where owners can just go and check any voided tickets.

I really hope they do implement it soon.

 

[JCC]

On 6/14/2023 at 9:42 PM, JCC said:

Apparently, after so many feature requests Loyverse is not interested in implementing it. This is so crucial, an employee simply voids a transaction and it's nowhere to be found. This is so easy to implement. I understand the fact that you can restrict employees from voiding tickets using the "Roles" option, but in our case, we are a very small restaurant with only one employee, therefore having to enter a PIN each time you open a ticket is time-consuming and repetitive for our case, this is the main reason why we have removed the PIN.

As a backend developer I know this is a simple task and it's just a matter of keeping a log somewhere where owners can just go and check any voided tickets.

I really hope they do implement it soon.

 

 

Any updates on a simple log where voided transactions can be found??? I pay for multiple users and even though I'm limiting access by not letting other users make Voids, my managers can and I have no way of finding out when a transaction is voided.

[Rommer]

Any update about this feature? We badly need this feature for auditing!!

[Rexaniel]

“CLEAR TICKET” function in loyverse POS should have access restrictions.

We found out that we are losing money everyday because of this function because cashiers can stole money. Cashier should not have direct access to this function because it can be easily manipulated.

Here is the scenario:

Cashier take customers order, punch the order and then tell the customers the total amount of the order. Then once the customer paid the total amount cashier can easily click clear ticket.

Cashier take customers money without clicking the charge button.

This is very serious system loophole and need to be addressed ASAP. Please put restrictions in the “Clear Ticket” function it should be password protected meaning only authorized personnel can access “Clear Ticket” function.

If you didn’t act ASAP loyverse is not safe anymore, no cash control and not reliable anymore. Please make the necessary changes before you lose customers.

[JCC]

4 hours ago, Rexaniel said:

“CLEAR TICKET” function in loyverse POS should have access restrictions.

We found out that we are losing money everyday because of this function because cashiers can stole money. Cashier should not have direct access to this function because it can be easily manipulated.

Here is the scenario:

Cashier take customers order, punch the order and then tell the customers the total amount of the order. Then once the customer paid the total amount cashier can easily click clear ticket.

Cashier take customers money without clicking the charge button.

This is very serious system loophole and need to be addressed ASAP. Please put restrictions in the “Clear Ticket” function it should be password protected meaning only authorized personnel can access “Clear Ticket” function.

If you didn’t act ASAP loyverse is not safe anymore, no cash control and not reliable anymore. Please make the necessary changes before you lose customers.

I agree with @Rexaniel that the clear ticket function should be disabled for some roles and password-protected

[chefinparadise]

any update on this topic??

[KDC]

Dear Loyverse, 

What's stopping you from limiting employee access to the clear ticket function? 

 

[Cjs]

Without a Void report the software is open to all types of fraud and not control .If Foh Voids stock and a barman is responsible for his stock he has no way of checking and may have to pay for stock shortage

 

[Rexaniel]

On 3/16/2024 at 11:00 PM, KDC said:

Dear Loyverse, 

What's stopping you from limiting employee access to the clear ticket function? 

 

Yes I already raised this concern several times already but still no response from loyverse.

[Rexaniel]

On 1/19/2024 at 4:01 PM, chefinparadise said:

any update on this topic??

So sad no update we are losing money already. 

[CashRegisterGroup]

13 hours ago, Rexaniel said:

So sad no update we are losing money already. 

this is what the employee management add on is for. 

https://loyverse.com/employee-management

 

 

Edited June 4, 2024 by CashRegisterGroup

[azura]

hi loyverse. any update of this void topic? 

[SLYRETAIL]

Personal view, i think void open ticket should remain the ower's right and not to be delegated.

Clear would not make sense ti give it a right as it is harmless. I would love to know of a scenario whereby one can defraud the business by this. Actually its of the best interest of users for cashiers to simply clear a ticket when she mistakenly touch an item on the screen