How do I find information on voided sales and item in Loyverse POS

[Catfish]

How do I find information on voided sales and item in Loyverse 

[Natali]

Hi!

At the moment in Loyverse system the information about voided tickets and voided items from the tickets not saved and so it is not possible to find it later. 

There is an option to restrict access rights of employee to be not able to delete tickets or items from the ticket. 

"Void saved items in open tickets
Deselect if you want to forbid your employees from deleting saved open tickets or deleting items from them."

https://help.loyverse.com/help/how-manage-access-rights-employees

[Natali]

In case you are asking about Refunds of full receipt or an item from receipt, the report about it you can find in Back office--> Reports--> Receipts 

[Leo21]

I was about to ask the same question as Catfish. Natali Owner, If we able to keep track the voided ticket it would be great.

I do know there is a restrict feature but again staff need to use it if the order are wrong.

Some owner won't be 24/7 on store to do the voiding for them. I believe a simple update and add monitoring of voided ticket would be good.  

[Michael-Or]

4 hours ago, Leo21 said:

I believe a simple update and add monitoring of voided ticket would be good.  

I agree

[Natali]

Yes, sure it is. This feature in our plans for development of Loyverse system. 

 

[kst]

Bump. 

Any idea when this feature will be implemented as its been a year since. 

I believe many owners will require this feature. 

[Shubakiah]

that's right>> it's really needed feature
I hope they add it to the reports

[mikewisch]

When will a voided receipt report option be available?   It is critical.  We have had to deal with a manager voiding tickets and deleting receipts and pocketing the money.

Difficult to prove and prosecute without proof.   

[OzoCho]

On 7/28/2020 at 4:00 PM, kst said:

Bump. 

Any idea when this feature will be implemented as its been a year since. 

I believe many owners will require this feature. 

Hello Loyverse Team,

I concur with this request. 

This feature is long overdue. Please when will the ability to view voided tickets be available. It is required ASAP.

 

Peter

[Renaud]

Any news ? I have the feeling that Loyverse is NOT implementing it. It's been ages that we've been told "it's in Loyverse's plans".

I'm actually thinking about using a competitor just because of this. All other POS suppliers I've contacted have this option and tracking of the voided tickets. 

[mikewisch]

when will there be a VOID report option?  voided tickets/receipts.  this is becoming critical as it leaves this POS system open to abuse.  we are busy investigating alternative software  as this has let us down. 

[mikewisch]

On 9/9/2019 at 6:43 PM, Catfish said:

How do I find information on voided sales and item in Loyverse 

 

[chris_bali]

yes, absolutely needed, loyverse c'mon...

[Circa]

I NEED to be able to get a report of all transactions/items cancelled/voided. This is causing me to lose a lot of money.