Leaderboard

Donde Ventura Chimi started its journey 23 years ago. A merchant dedicated to different activities, he took the risk of managing a fast-food restaurant and dedicated himself with discipline to his business. With it, he raised his three children, and now they are in the business as well. Today, we spoke with one of them, Jose, the restaurant manager. What is the type of business you run, and how long ago did you start? The business has a history of more than 20 years. It is fast food, hamburgers, fries etc. It is a family business that started with my parents, and then all the children took a place in the business. We all help and are involved in it. My dad was involved in other businesses, but the old owner offered him to manage the restaurant, and he took the risk, so with the help of some acquaintances, they encouraged him to take over the business. Thus, Donde Ventura Chimi was born on December 8, 2001, 23 years ago How has the trajectory of the business been? Do you remember any difficulties that you have gone through? As a family business, my parents are the ones who prepare the products; when I grew up, I took on the role of managing sales. It is a small but stable and very productive business. It has been evolving slowly but steadily. We used to be outside in a little cart on a corner. Then we moved to a storefront, and now we have a physical store in our region. Concerning any difficulty we faced in this trajectory, it would only be the pandemic because my dad, “come rain or shine,” always fulfills the business schedules and always goes out to make sales. When did you decide to implement new tools in the business? After the pandemic, we started with digital sales, social networks, and WhatsApp sales. We were hesitant to open sales during the pandemic, as this was the first time we had worked with any delivery tool before, but we insisted on starting with WhatsApp sales, shockingly after two weeks, all the sales flow was by WhatsApp. Then, we began to open gradually, and at that moment, we saw the need to formalize the menu for the catalog and add images. Then, I started looking for a POS system to manage inventories and reports. That's how I came to Loyverse. How did you manage the business before, and how did you find Loyverse? As I became more involved in the business, I saw the need to change the way we handled orders. To place orders, we used a paper notebook. There was no order of arrival, and there was disorganization in the kitchen when receiving the orders. The calculation of the item’s stock was also done manually. When I found your system, I hesitated to say it was compatible with restaurants. I was looking for some hardware for the business, and in multiple instances, the devices advertised that they were compatible with Loyverse. Then, out of curiosity, I searched for more information about your system. I found some restaurant software, but only Loyverse had everything in the same place: the receipt printing, the kitchen screen, and we needed a system compatible with our Android device to make the sales. How was the process of choosing Loyverse as your POS? After I found it, I thought or a long time I thought, what was the catch? They offer me kitchen display, multiple POS, Back Office, Employee Management, and Customer Display. I downloaded the app, created my account, and did everything for free, I found out it was true what you indicated on your pricing page, all those tools were free and I would only have to pay if I wanted to add employees. Loyverse communicates with the kitchen screens, it does everything. For me, it was a challenge, to find out where it was going to fail me, and I found nothing, I continued, 3 months, 6 months and I've been with the system for a year now. What changed in your business when you implemented Loyverse? Previously, I had problems with another system because sometimes the internet failed, and I could not work because everything was online. In Loyverse, there is the offline mode. Even if I don't have internet, I can make sales, and when the internet is connected, it will be synchronized with the Back Office, eliminating my headaches. When I saw that in the POS, I could register the sale, charge, add a customer to the ticket even without internet, and that automatically, when I put the internet, everything is synchronized, it was excellent. A week ago, I started with the shift management, and it is great to have that daily summary of all the sales; it gives me a clean report. Since we started using Loyverse, we have started to print the receipts, and I don't need to do anything else to make accounts; everything is in the reports; if I receive a payment by card or transfer, I have the report to review all the details later. I can assure you that with Loyverse, we have advanced what could have taken us two years, and we have achieved it in a couple of months. One of the positive points of Loyverse is that in the free version, we can personalize our receipts, and there is no advertising from you. Our receipts have a personal touch and are not contaminated with advertisements. Is there a tool that has impacted your business the most? In these ten months, we have implemented well-managed card charging and created four payment methods. With the sales reports by type of payment, I can quickly identify the total sales in cash, or card. I have also created the Delivery as a payment method to identify the total we have received for orders already, this information is vital for my business and has saved me many times. We also manage different devices to better organize our business; we have the customer screen, we manage a POS device for Pedidosya, for WhatsApp, for physical sales, and another tablet for the kitchen. It has helped me in my relationship with the customer, it has helped me because the customer can check his order on the screen, see the variants and modifiers, and see the total. Then, he can decide to add more products because he can see that he still has the budget to continue buying. Is there any tool in Loyverse that you would recommend for other users? Yes, I would like to share a trick we use with the predefined ticket tool. We don't have tables as such, but we have used them to identify our customers, for example: Cart 1, Cart 2, Family, Friends, Couple. And if necessary we customize them, for example: Green Cart, Blue Cart, etc. This is to identify who placed the order. Even if they are not regular customers, in some cases, I don't need to ask for their name, so what I do is add to the ticket some physical description of the customer to the ticket, the color of their clothing, if they have glasses, etc. This makes it easier for the employees to immediately locate where they have to deliver the order. How do you see the future of the company in the coming years? I think the business will continue to grow at the same slow but steady pace. What I can guarantee is that I will continue with you, because the program has given me reliability. It is having the confidence that every time I open the program it will be working, and when I synchronize the sales everything will show up in the reports. I am not in the business all the time, but I don't have to wait a minute to review all the information from anywhere. I also know that with the integrations in the future, when the company grows, I will be able to continue with Loyverse and integrate it with the program I need. Finally, what advice would you give someone just starting their business? I want to share my experience of what worked for my father, which is discipline. You reluctantly had to do things, and his rule was always to respect schedules. If you have a work schedule, that is your schedule without complaints. Open your business; if you are a traveling salesman, go out and sell, respect those schedules, that has worked out very well for you, and additionally, and talk to the clients. We can serve a customer in one minute, but we talk to them for 15 minutes; you need to manage that relationship with your customers.

In this interview, we talk with one of the co-founders of a successful Mexican restaurant in Valencia, Spain. The story begins during the pandemic and highlights the challenges and triumphs of establishing and growing a business in such a difficult time. The restaurant, known for its authentic Mexican cuisine, has become a beloved spot in Valencia, expanding to multiple locations and participating in important local fairs. The co-founder shares insights into the philosophy behind the restaurant, their use of technology to streamline operations, and advice for aspiring entrepreneurs. Starting the Business The business began during the pandemic. It was started by my Mexican friend, Alejandro Robledo, and me, an IT professional. Alejandro said, "Hey, I'm going to open a Mexican restaurant. Do you want to help out?" So, I became part of the process, starting with the development of a simple website and looking for customers. It was very complicated due to the pandemic. We tried various options to see what worked best for us until we found the right solution. It was a boom because it fit very well into the system. Restaurant Philosophy Our restaurant's philosophy is to serve one hundred percent Mexican food made by Mexicans. All our cooks are Mexican. Our staff is diverse, with employees from various nationalities: Venezuelans, Colombians, Cubans, Spaniards, and more. We try to participate in many events. For example, we have booths at fairs offering Mexican food and are present in different parts of Valencia. Currently, we have three locations in the city. Main Objective Our main idea is to bring a bit of Mexico, and its culture, both in the restaurant's atmosphere and the food, to the Spanish palate. We noticed that in Spain, most Mexican restaurants offer Tex-Mex cuisine, which is not authentic Mexican food. They sell burritos and other dishes that are more Tex-Mex style. We wanted to bring traditional tacos with corn tortillas and authentic ingredients like barbacoa al pastor. We opened our first restaurant in 2020, the second in 2021, and the third in 2023, consolidating our success. Consolidation at Important Fairs Between 2021 and 2023, we also established ourselves at two important fairs in the City of Arts and Sciences in Valencia. During the Christmas fairs, we positioned ourselves well, attracting clients from all over the world, significantly contributing to our popularity. Business Differentiation Although we started in the midst of the pandemic crisis, we have distinguished ourselves from other restaurants. Our food is one hundred percent homemade and not Tex-Mex style. Additionally, when people visit our restaurant, we want them to feel like they are in a little piece of Mexico. We are an embassy of Mexico, with authentic food and music. Generally, we bring Mexican artists, and many of our murals are hand-painted by Mexican artists who create their works while people eat. We also have mariachis constantly performing. Choosing Loyverse POS I am in charge of the IT part, while Alejandro, my partner, takes care of the kitchen and the business structure. Together with Ana, who manages social media, we were looking for a system that worked well. I developed a system within WordPress that we tried to adapt for internal order management, but it was complicated. While searching for systems, I found Loyverse POS in a forum where someone recommended it. It was perfect. I quickly familiarized myself with its functions: how to place an order, send an order to the kitchen, and register printers. I am very grateful for the ability to print tickets in the kitchen, which has streamlined the work of our waiters, solving the problem of lost tickets and significantly improving our processes. One feature I appreciate about Loyverse POS is the ability to customize orders, such as choosing whether a product has sugar or not, and having this information displayed at the checkout. It also helps us manage the daily menu, where customers have three options: starter, main course, and dessert. All of this is recorded and sent to the kitchen automatically, allowing us to efficiently serve many people. In our restaurant, we have managed to serve up to two hundred people at once, thanks to this system, which has greatly facilitated our operations. We also like the feature of sending orders and managing the inventory of beverages. Although we currently only manage the beverage inventory, we might implement a more detailed inventory control in the future. Advice for Entrepreneurs For those who want to start a business, my main advice is not to fear failure. We started in the middle of the pandemic and feared losing everything, but taking risks and being brave led us to our current success. It is crucial to be passionate about what you do and maintain focus, working consistently every day. We were not funded by any large entity, just three friends with bank loans to start this business. Not fearing risks and maintaining constant hard work have been key to our success. Conclusion In summary, our success is based on the authenticity of our culinary offering and our ability to adapt to our customers' needs. Our passion for what we do, combined with the use of efficient technology like Loyverse POS, has been fundamental to our growth and consolidation in the market. We invite everyone to visit our restaurants and enjoy an authentic piece of Mexico in Valencia. Restaurant name EL HUEY Instagram: https://www.instagram.com/elhueyvalencia/

In this customer spotlight, we speak with Mr. Abubakar Umar, the manager of a family-owned hospital in Nigeria, who found a powerful solution in Loyverse POS. What began as an effort to prevent inventory losses at a hospital pharmacy evolved into a multi-business success story - one that has not only improved business operations but also led to the creation of a consultancy helping others achieve similar results. Here is his inspiring journey. From Challenge to Transformation: A Business Story I am the manager of a hospital owned by my older brother. In 2019, he gave me the responsibility of overseeing its operations. Inside the hospital, we run a pharmacy, and at the time, employees were handling sales without any POS system in place. This lack of structure opened the door to serious issues - missing inventory, unexplained losses, and no way to track sales accurately. With a background in Information Technology, I decided to find a technological solution. Initially, I thought about developing custom software, but a friend recommended that I first look for existing systems online. That’s when I discovered Loyverse POS. After ordering a compatible Android terminal from China, we began testing the app. One feature immediately stood out: the Dashboard app. It gave me real-time insight into sales and inventory - something we had never had before. It was a game-changer. Once implemented, everything changed. Employee accountability improved, inventory losses stopped, and the entire operation became more transparent. Because of this success, I started recommending Loyverse to others. Key Features That Drive Daily Operations The Dashboard app remains my favorite feature. I currently live in Abuja, but my businesses are located in other cities. Despite the distance, I can monitor everything - from sales to inventory - in real time. Even when employees operate in offline mode, I can request they reconnect to the internet, and instantly I can see what’s happening. The ability to access data remotely has made Loyverse popular even among people I’ve introduced it to outside Nigeria. Whether they’re in Egypt or elsewhere, they appreciate being able to manage their businesses from anywhere. Insights from Loyverse Reports The Back Office reports are essential for making informed decisions. These reports help me deeply understand how the pharmacy and restaurant are performing, allowing me to act based on real data rather than assumptions. It’s a crucial tool for any business owner aiming to run a data-driven operation. Expanding Loyverse to Other Businesses Soon after, my brother opened a restaurant and asked if Loyverse could be implemented there too. The answer was yes - and it worked just as effectively. Now, we use Loyverse in three of the businesses I manage, plus a mini-restaurant of my own. Over time, word spread. People began recommending me to others as someone who could help fix their business operations. Loyverse became a key part of my consulting approach, especially for businesses struggling in Nigeria. My experience with the platform made it easy to implement and support across various business types. A Platform That Built Trust and Opportunity Before Loyverse, I had never managed businesses outside of my brother's. But the platform opened doors for me. People started coming to me with their own business challenges, and I helped solve them using Loyverse. This led me to start my own company called Vacon, short for “Value Consistently.” Loyverse didn’t just solve our initial problems - it transformed my professional path and allowed me to create solutions for others. Tried, Tested, and Preferred I did test a few other POS systems alongside Loyverse at the beginning, including a local Nigerian provider. But none of them matched Loyverse in reliability and features. I even declined a request from that local company to promote their product - because I only recommend what I truly trust. Kitchen Display System and Feature Wish List We haven’t implemented the Kitchen Display System yet, but I’ve downloaded the help articles and I’m learning how to use it properly. One improvement I would love to see is integration with a payment system - this would significantly enhance our operations, particularly in the restaurant setting. Advice for Aspiring Entrepreneurs Business is fundamentally about solving problems. If you’re thinking about starting a restaurant - or any business - look around you. Identify the issues people face and create solutions. That’s the best way to build a sustainable and profitable business. People are always willing to pay for real solutions. A Personal Business Philosophy My philosophy is centered on problem-solving. I strive to create a secure, trustworthy environment where business owners can make profits while maintaining respectful relationships with their employees. When the workplace is structured and fair, success follows. This story is a testament to how technology - when chosen wisely - can completely transform a business. What started with a family pharmacy's operational problems turned into a multi-venture success story, powered by Loyverse POS and guided by a clear commitment to solving real-world problems.

Boomski Pet Supplies began as a heartfelt endeavor driven by a love for pets and a desire to support a growing family. What started with selling dog tags online soon blossomed into a thriving retail business with three branches across the Philippines. Despite launching just before the pandemic, the founders leveraged challenges into opportunities, innovating with same-day delivery and embracing Loyverse’s POS system to manage their expanding inventory. Their story exemplifies how passion, adaptability, and dedication can turn a personal dream into a successful business venture. Can you briefly describe your business? We started a Pet retail business, not because it is in demand but because we love pets. I have been married for 16 years. One of our struggles as a couple is having a child. We had been going through an arduous journey, and it came to a moment when I wanted to give my wife a gift. I decided to get her a dog. Once we got the dog, all the business opportunities came into place. We started our Pet shop, Boomski Pet Supplies. First, we started the business online selling dog tags. We fabricated and sold them online. Once we came to that opportunity to get a fund, we decided to open a Pet store and retail business. We started in October 2019, right before Covid. Six months after, when the pandemic hit us very badly globally, the pet industry and the pet community became an opportunity for us to rise. We started on a small pet store first. We now have three branches in the Philippines, in Quezon City, next to the capital city. That’s how we started, and now we have 1400 SKUs. When we started, we had only 20 SKUs. Initially, it was a challenge for us because we weren’t familiar with the pet industry. We did a lot of hard work and sacrifices. Our initial goal was to have our own business; I can proudly say we have had that success. But we are aware that there is a long way to go. This is our history. How did COVID-19 affect your business? In the Philippines, on the entrepreneur side, they call us pandemic babies. We strived to sell more during the pandemic. A lot of people used to go around and shop for products for their beloved fur babies. What we did is that we offered them a “same-day delivery concept.” When they reached out via our online platform, we delivered same-day to their address in one to two hours. We also gave an opportunity for our friends who were severely affected by the pandemic to work for us to deliver the products to our customers. They are working with us to this day. Did you start using Loyverse when you opened your shop, or did you implement the system later? No, we did not use the system since the beginning. We started doing anything manually first. I started researching for a POS system when our business grew. I saw many coffee shops using Loyverse here in the Philippines, and I became inquisitive about it to learn how it works and what features it provides. I noticed that the Loyverse system offers the easiest way to monitor our products. When we opened the store and had only 20 SKUs, it was easy to manage them manually, but after the number of products grew, it was necessary to have a system to help us manage all the items. I put my effort into learning the Loyverse system, and now I can say that Loyverse is a partner in our success. Because you offer free use of the system, right? But to unlock additional features that might be useful for the business, there is a subscription, which we have activated because the features included in the add-ons are excellent and needed by us. Which are the features that have been most useful for your business? Advanced Inventory is the feature I appreciate the most and has helped me the most. One of the features that I frequently use is the Purchase orders. We use Transfer Orders to transfer stock between my branches. The Advanced Inventory features suit to our business perfectly. Loyverse is very intuitive and easy to use. I don’t have any issues with making sales and using the POS app. Of course, the Back office reports, where I can see my sales and my profit, are very beneficial for me to understand how the business is going and to make informed decisions. In addition to the Sales Summary, my second favorite report is sales by item, which allows me to identify the fastest-moving items and the slowest-moving items. This information helps me determine which products to purchase next. Have you created your customer base in Loyverse, and do you offer loyalty programs to them? Unfortunately, we have not explored the loyalty program yet. The majority of our customers are repetitive, actually. We have added them to the system. When we issue a receipt, we assign the customer to it so that the customer can see his name on the printed receipt. This is very convenient for us to understand who are returning customers and who are walk-ins. Which online platform do you use for your online sales? We use Meta; we have our Facebook page. Also, there are many e-commerce platforms here in Southeast Asia, like Lazada and Grab. When we make sales online, we enter the sales manually in Loyverse so that these sales are calculated in the reports. We recently learned about the integrations that Loyverse offers, and we plan to explore that more to sync the sales from our online platforms automatically to our Loyverse account. Have you found Loyverse’s customer support responsive and helpful when encountering any issues or having questions about the system? Customer support has been very helpful in answering all my questions and trying to help me with workarounds for specific features that I might have asked that were not currently available in the system. What are your plans for the future, and how do you envision Loyverse supporting these plans? We aim to grow constantly and open, on average, new stores every two years. Right now we are trying to sustain our three branches, and following two years, we want to open again a new branch. But, like now, the pet industry is like a mushroom. They are coming out everywhere. We have a lot of competition, and we are so lucky that we have established ourselves for the last five years. We have created a credible identity and reliable opportunity for the clients to purchase their needs regarding their fur babies. Our focus for the future is growth. Would you like to share any advice or words of wisdom with aspiring entrepreneurs who are looking to start their own retail business? This is so funny because I feel I don’t yet have the credibility to speak about other people’s businesses and their entrepreneurial journeys. I am with the idea of “their money, their rules.” But, all I can say is do not follow the trend and what is currently popular. Based on my experience, my advice would be: “Do what you love, do what your heart says.” If you are passionate about doing something different, something unique, push and pursue your dreams. There are a lot of sacrifices, but eventually, there will be success. This is in line with our vision. Our vision as a retail business is to create a wonderful and unique experience for our customers. And this vision is in line with our belief that our pets are family. Visit Boomski Pet Supplies social pages: Instagram Facebook Youtube

We interviewed Emmanuel Hernandez, owner of the stationery and gift store Pichin, located in the state of Veracruz, Mexico. His wholesale and retail business has eight years of experience in the market and one year of experience as a Loyverse user. What motivated you to use Loyverse? Because our stationery is in the retail business, we needed a program with the facilities to record sales and generate reports. Other business owner friends recommended Loyverse to us. We needed a proper point of sale, and since we don't have space for big machines, it needed to be compatible with our Android devices. Loyverse was what we needed. What tool do you consider has benefited the management of your business? One of the main ones is the simplicity of seeing how many sales we had today and the possibility of comparing in the sales summary to the previous day or the previous period. This way, we know if sales have been good or low. In terms of inventory, we can see which items have low stock, and in this way, we can know which products need to be renewed and which have not been sold. What information do you use to know which products need new inventory? We have already identified the merchandise with the item sales reports. We can use the filter in the item list to see only the items with low stock. Generally, in the item list, we see how many products there are, and in the sales report, we identify the ones that have not sold so we can ask ourselves why this item is not selling. What is happening? Do you have a favorite tool in Loyverse? We like the option to add images to the items to personalize the sales screen, and the facility to offer a discount on an item or a ticket; we choose it, and the customer will see it on the ticket. We automatically print a ticket and give it to them. Those would be my favorites. If you had to recommend Loyverse for someone starting in business, what feature would you recommend? The most useful tool is mainly the inventory tool. With it, you can easily list and sort the products, organize them by category, and review the inventory list by category. In my case, it is a stationery store. I manage several categories of cut papers, office supplies, and gifts. For similar businesses like candy, soft drinks, etc., the most useful tool is to have control of all the items they sell. Have you ever made decisions based on the information you have in Loyverse? Yes, with Loyverse, we have been able to identify the most representative sales periods of the year. For example, on February 14th, we see that the most sold items are in the category of chocolates and gifts. On special dates such as May 10th in Mexico, we can see which items sold the most and thus make decisions for the next year, etc. Could you also describe your experience with Loyverse when you first started? The program has been easy to use, good, and practical. With one click, you can review all the information and have it in the palm of your hand. It was not very difficult to understand the tools when we started using them because they are accessible, easy, and understandable. How do sales work on a day-to-day basis in your store? We manage several points of sale. It was easy to create the different points of sale from the Back Office. The sales are done smoothly, in online or offline. Sometimes, the internet connection is lost, but we know that when it is reconnected, it will automatically connect to the inventory and reports. Having eight years of experience, how does your business keep up with trends? We keep up to date as we offer services for students,so we use the internet as our communication tool. We always look for the latest and most popular items. We try to have quality and not quantity, and we sell products that guarantee the satisfaction of our customers, that they come back for a good experience and not to complain about the poor quality. Concerning the business, what are your short or long-term goals? Do you plan to continue with Loyverse? Yes, this is a family business, and at the moment, we have one branch that we manage with my wife. We are planning to open a new store in a year, and we know that we will be able to manage it in the same program and this is one of the reasons why we want to continue with the system, besides anyone can use it easily and without mistakes. Finally, would you like to leave a message for people who are just starting out their business? A business is a challenge to stand firm through thick and thin. We must use the best options to overcome the challenges. Loyverse has been the program that has helped us grow as a family business, and we recommend it to everyone we know.

We interviewed Camilo Ruiz, owner of Isa & Tin, a candy shop with typical desserts from Colombia. They started their business ten years ago and have succeeded with perseverance in the face of difficulties and challenges. How long ago did you start the business? We started as a family business over ten years ago and are looking for a growth option today. We currently have three stands operating, two in shopping malls and one in a supermarket that is very popular in the city. How has the workflow been during these ten years? My wife and I have independent professions, and our business emerged as an alternative income; this is not our main activity. Its growth has been organic; we have not managed campaigns or any kind of incentive for sales growth. The idea is to implement new scenarios that allow us to operate with more control and expand. How did you start using Loyverse? I saw the application in another establishment, and since we are in the process of gaining greater control of sales and inventory, I started to search for alternatives to point-of-sale systems that would allow us to have easy access and thus implement them. I saw it in an establishment, downloaded it, and started generating sales for two of our stores. To get to know it, I used it on two devices. The first few days, I loaded the sales at the end of my day to check if the reports were reliable, learn how it worked, and analyze all the Loyverse tools. At the moment, we have two stores open so we can differentiate the sales of each store. Was there any feature or tool that motivated you to stay with Loyverse? The interface is straightforward to use, and the whole issue is creating the products with their inventory. It is interesting to have the hourly sales information for each item and category. All these elements are essential to generate business information, and we also have the option to review each employee's report. Not all employees have the same capabilities, and for the owner, it is crucial to observe this and review who needs more attention to perform better. The inventory is an important part of the sales process because it is where the traceability of the business is. Loyverse seems to me to be a very comprehensive and versatile system for multiple types of business. Have the reports you mentioned changed the big picture of your business workflow? Yes, of course! Reviewing the daily sales graphs is important because we can find high and low peaks. Find the dates or days when sales were lower, and with that information, implement some strategy. This helps to review trends and to know which of our products sells the most and which sells the least. The idea is also to identify the hours with the highest customer flow. This information is relevant and important for organizing strategies and giving another boost to the business. How has it been managing two businesses with two different locations? In the free version, we opened the second store without difficulty. It is effortless to log into the account with an email and review the product catalog separately but in the same account. We did not need to make major adjustments; we just created the two points of sale to be able to differentiate the sales of each of them in their respective store and make an independent analysis because the stores operate differently in terms of the flow of people, customers, and sales. It is exciting because one can perfectly contrast the two scenarios by changing the filter in the reports. Loyverse also offers the advantage of downloading the information in Excel files, and from there, you can do other types of analysis with the Unlimited Sales History. Do you have a strategy to keep up with industry trends and changes? We want to collect information and know more about the customers, and what the customers think about the business, maybe do some research, and manage and promote social media. We know that Loyverse has the option to manage the loyalty program and the customer database; with this information, we can get to know our frequent customers. The relationship with the customer is fundamental to know if we are doing our job well, and it is essential that they feel appreciated by the company. Have you had the help of our team through the chat at any time? I have not asked any questions via chat so far. In general, the management of the tools within the application is quite friendly, allows simple configuration, and is what we all seek: an option that does not generate more difficulty but facilitates and promotes business activity. Could you summarize the impact that Loyverse had on your business? What has favored me the most is being able to see the sales reports in a friendly way every day with its graphs. Previously, I had no information on how much was sold per day, and that is vital to have all the information in a single account, analyze it, and see the changes visually. That has been so far the biggest impact not only on one business but on the two businesses. That is the main benefit I have received from the application. Would you like to share any tips for entrepreneurs just starting their business? The first tip is about the importance of persevering in the business. Keep the business going even after the first fall. Surely, there will be ideas that can be perfected, and others that cannot, but we must maintain our ability to persevere. Secondly, rely on the digital theme, social networks, applications, and all those tools that allow us to take the business to a new level. Organic growth worked very well for us, but there comes a time when we must decide and take the initiative to change the way the business should grow and the technology and tools are here to do it.

In the heart of Lubao Pampanga, Kenitamu Poultry and Agricultural Supply has been a cornerstone of agricultural retail and wholesale for over 25 years. Navigating the challenges of a family-run business with both traditional and modern approaches, the owner decided to integrate a cutting-edge POS system to streamline operations. Discover how Loyverse POS became a pivotal tool in this business's evolution, enhancing inventory management, sales reporting, and overall efficiency while bridging generational gaps in business practices. Can you briefly describe the history of your business? I run a family business called Kenitamu Poultry and Agricultural Supply. The business started 25 years ago. We are currently in the retail and wholesale part of the agricultural department in the Philippines. We help many farmers in our province and sell products to other retailers in our nearby principalities. What are some unique challenges that you faced as a retail business owner? I have a very modern take on business. My parents are very traditional when it comes to business. They like to use pen and paper, which results in many paperwork and filings. I kind of don’t like that aspect of our business. I have decided and asked their permission to use a POS system as a basic for our business to keep our data, analyze it, and use this data for our future references. When did you come across Loyverse, and what made you decide to implement it in your business? A friend referred me to Loyverse. My friend owns pharmacies in the Philippines. They have different branches in the new provinces. He is using your software and recommended it to me. He taught me how to get started and what I needed to know. I think Loyverse is quite helpful. One of the essential features for me is the reports like Sales summary, which helps us understand how the business is going and make informed decisions. Another crucial point for us is inventory management, and Loyverse’s inventory features have been crucial to us. Is Loyverse the first POS system that you have used in your business? No, I have tried various popular POS systems in the Philippines. None of them can beat Loyverse’s versatility when it comes to device handling and the user-friendliness of the software itself. Here in the Philippines, some of the cashiers are old, and some of them are young. The young ones learn faster than the older ones. It is very difficult for us to train them. But when we used the Loyverse POS, almost all of them were able to use the software. What are some of the features that have helped you streamline your business operations? As I mentioned before, inventory management is essential for our business. I have subscribed to Advanced Inventory. We use Purchase orders and Stock Adjustments frequently. I would specify the Transfer Orders as a very useful tool for me in the Advanced Inventory. We have multiple branches, and we need to transfer stock between them. I use Stock Adjustments when I need to do an urgent inventory count or if there is a need to deduct the stock if there are damaged items. The inventory valuation report is one of the best features for me. Have you created separate profiles for your employees in the system? Yes, we have added employees to the system. This helps us manage their access rights and track their performance based on the reports. In terms of reporting and analytics, how valuable is the data you obtain from Loyverse in terms of understanding your business’s performance and making informed decisions? We primarily use Sales Summary to review our purchases. For example when we purchase goods that are not in season, we are forecasting for the season when this item will be sold a lot. Before that item runs out, because here in the Philippines, most of the items are scarce, so we need to decide before the season of that product ends. We manage to buy the items that we will sell in the next two months in bulk to have consistency for our clients. That is possible because of the data we get from Loyverse sales reports. Do you use the Dashboard app as a tool to check your sales analytics? Yes, of course. When I am making some reports for my parents, I usually use the sales summary to inform them how much we are making for that particular month or particular quarter of the year so they can make business decisions on how we can enhance our customer experience, or if we need to upgrade something. How would you describe your experience with Loyverse’s customer support? Have they been responsive and helpful in resolving any issues or answering your queries? Yes, the Loyverse support team is very responsive. They reply in a few minutes and always resolve the issues that we have. Would you like to share any advice or words of wisdom with aspiring entrepreneurs who are looking to start their own retail and wholesale businesses? I suggest finding what you are good at and investing in that ability. Entrepreneurs must be passionate about what they do. Always do something you love, not something you must push yourself to do because you need to.

In this interview, we explore the journey of a passionate entrepreneur who turned a concept into a thriving restaurant and bar. Despite facing significant challenges and costs, the business has grown into a multifaceted establishment offering dining, fast food, desserts, and a bustling bar. Central to this success has been the use of Loyverse POS, a point-of-sale system that has streamlined operations, improved efficiency, and supported the business through its growth. Here, the owner shares insights on their business management philosophy, the benefits of Loyverse POS, and advice for aspiring entrepreneurs. Business Background When my partner and I embarked on this journey, we knew we were diving into something big. It all started with an idea that took two years to materialize. The journey from concept to reality was challenging and expensive—far more than we initially anticipated. What we originally budgeted at 50 million to 65 million CFA quickly escalated to around 400 million CFA. The scale of the business grew beyond our initial expectations. We opened our business on February 13, 2014, offering not just a restaurant but also an ice cream parlor and fast food outlet—all combined under one roof. Before this venture, I had dabbled in a few other businesses, but it wasn’t until 2016 that I discovered Loyverse POS. While researching better ways to manage operations, I came across Loyverse through a Google search and decided to implement it in our existing business. Since then, Loyverse has become an essential part of how we run things, and we’re planning to expand its use to our larger bar upstairs in the coming weeks. Business Management Philosophy Managing a business, especially one in the F&B sector requires a clear philosophy and a strong mindset. Before the restaurant, we had a bar that was doing exceptionally well. However, as more competitors entered the market, we had to think strategically. We were the largest bar in town, so naturally, new businesses aimed to draw customers away from us. When the bar market became saturated, we decided to diversify and enter the restaurant business. This decision was driven by the need to attract a different customer base and ensure the business stayed relevant. We didn’t just want to focus on one aspect; we wanted to cover all angles—restaurant, fast food, desserts, and a bar. It’s about not putting all your eggs in one basket but rather embracing a more comprehensive approach to customer engagement. This strategy has proven effective, allowing us to stay competitive and relevant. Choosing Loyverse POS The decision to use Loyverse POS was driven by the need for a reliable, user-friendly, and comprehensive point-of-sale system. I had previously used Loyverse in a different business venture and was impressed by its functionality. When we started this new business, it was a no-brainer to implement it again. Loyverse POS has been instrumental in operations. We use almost every feature it offers, and I particularly appreciate its ease of use. This system is straightforward enough that my staff, many of whom worked in different businesses before, adapted quickly. The kitchen printers, bar printers, and stock management tools are particularly effective, making day-to-day operations run smoothly. Overcoming Challenges with Loyverse POS Loyverse POS has made managing stock incredibly efficient, which is crucial in a restaurant where inventory is constantly moving. Whether we're tracking different cuts of meat or managing multiple outlets under one roof, Loyverse handles it all seamlessly. The ease with which my team can use the system is another major advantage. Despite having staff from various backgrounds, they adapted to Loyverse quickly and have found it easy to use daily. This has saved us a lot of time and reduced the potential for errors, which is invaluable in a busy restaurant setting. Advice for New Entrepreneurs For anyone looking to start a business, my number one piece of advice is to conduct thorough research. Often, the budget you set isn’t enough, and if you don’t have additional resources, you might find yourself unable to start or sustain the business. Starting is the most critical part, and it requires not just a good idea but solid financial planning. Make sure you have a budget that accounts for unexpected costs. Starting with tools like Loyverse POS, which offers many features for free and a trial period, can also be a huge advantage. It gives you the flexibility to manage your business without a hefty initial investment in software. Future Plans As we continue to grow, I look forward to seeing how Loyverse POS evolves. It can potentially adapt even more to the needs of businesses like ours. I’m excited to see what the future holds for the restaurant and bar and the tools that help us succeed. Instagram https://www.instagram.com/myway_restaurant?igsh=NTYwbTN3dHFoZXM5

In the heart of Zimbabwe, Smart Homes stands as a beacon in the retail sector, specializing in exquisite home décor. Since its inception in February last year, Smart Homes has evolved from selling watch accessories to curating imported furniture, inspired by a deep-seated passion for elegant interior design. However, like many burgeoning businesses, Smart Homes faced its share of challenges, particularly with manual inventory management and operational oversight. Enter Loyverse POS—a pivotal turning point introduced by their dedicated accountant in October. This cloud-based system not only revolutionized their daily operations but also empowered them to manage inventory seamlessly across multiple branches. Today, we delve into Smart Homes' journey with Loyverse and uncover how this innovative tool has optimized their business operations and customer experience. What type of business do you have? We are in the retail business. We sell home decor. The store opened in February of last year. The business owners first started selling watch accessories. What inspired them to get into home interior decor is the fact that they import their furniture for their home and love it, and they thought that other people would like it as much as they do as well. This is how the business started. I joined the company in October as an accountant. My job was to streamline the operations and ensure that things ran smoothly. What are some of the challenges that you faced during your first year? The first issue was with inventory management. The first time I went there, they had not done an inventory valuation. It was hard for me to come up with an evaluation. It was also hard to account for the ins and outs of the inventory, so yes, it took a lot of work when it came to inventory. The owner could not manage the inventory while he was not there, so they had to be physically there every time they wanted to check what was happening on the ground. That was really a challenge. As an accountant, it was hard for me to come up with the figures because everything was done manually. That was a challenge even for me. How did the business come across the Loyverse POS system? The business owners were not looking for a computerized system, but I had to suggest Loyverse to them. This happened also in October when I joined the company. I created an account in Loyverse and used the 14-day free trial to demonstrate to the business owners how the system works and how it can improve their business. The owner liked it very much. From then on, we started implementing it in both branches that we have. How did Loyverse impact your daily operations? Given that everything was based on a database, inventory management was something that I could do while I was in the office. The employees in the shop should see the inventory in real time while making sales or when they receive goods. The owner didn’t need to be there at any moment to check what was going on, so that was a plus. One of the best features that helped us a lot was the user access levels. Some cashiers can enter the system with their secret PINs and do whatever they do, but they don’t get to see information we don’t want them to see. That was a definite advantage for the owner. I believe that you are also using Advanced Inventory to manage the business’s inventory. How did you find the features that this package offers? Yes, we are using the Advanced Inventory because we really need its features. One example is at the end of the day, when we receive the inventory and need to transfer it to the branches, we use the Transfer order functionality. It is working well for us. Do you sell only offline, or do you have an online store? We don’t have an online store at the moment. We have a website where we advertise our products, but there is no check-out method at the moment. This is something we are working on. In terms of reporting and analytics, how valuable is the data you obtain from Loyverse in terms of understanding your store’s performance and making informed decisions? It is definitely very important. I actually do my account management from the revenue side in Loyverse. I combine this information with any other information that I have to make business decisions. I would like to be added in Loyverse an option to add expenses, so that I can calculate the real profit. This feature would be a great add to the application. Are there any other additional features or improvements you would like to see in Loyverse to further enhance your business’s operations? We have customers who want a quotation. It has been difficult for us to make one from Loyverse, so we need to have a template somewhere where we get our prices from Loyverse and prepare the quotation. Another thing that the cashiers need help with is selling items that have limited stock. We would like to show the inventory of the items on the sales screen. Have you found Loyverse’s customer support responsive and helpful when encountering any issues or having questions about the system? The customer support has been quite helpful. All the tickets and inquiries I have sent through have been answered. I have had a very good experience with Loyverse customer support. Do you have regular customers that you have added to the system? Maybe reward them with loyalty points? Yes, we have repetitive customers that come through, and we have registered them in the system. Unfortunately, I was unaware we could configure a Loyalty program, but I will start exploring and implementing it soon. I think it will encourage some of our customers to buy more. Would you like to share any advice or words of wisdom with aspiring entrepreneurs who are looking to start their own retail business? My first suggestion is to manage processes and operations. I strongly recommend implementing a cloud-based system so you can access all your information from there and be sure that your backup is secure. I think this is my advice, which I also use for myself all the time, and it helps me.

Neftali, one of the owners of El Titan Bazaar, shares his experience and shows us how optimizing time and partnering with good tools is essential for the growth of a business. What type of business do you run and how long ago did you start? We started 8 months ago, it is a bazaar, we sell clothes, furniture, household equipment etcetera. Our business began with a table on the street where we placed the clothes and gradually added more merchandise. As we made sales sometimes we realized that money was missing, and we also wanted to know what products were being sold, discussing with my partner we concluded that the information was extremely important and we needed help to obtain it. Since we were handling everything in a notebook and entering it into Excel, at that point I decided to look for an application and since we didn't have a computer, it had to be compatible with my phone and my partner's phone. In a short time, we were running two physical stores. We consider that at this moment we are reaching stability, one store supports the other. We are also in the period of acquiring regular customers and in the future we will probably be able to manage them with the Loyverse system. Could you describe your experience when you found Loyverse? I searched the internet for an application that I could use as an Android-compatible point of sale. On YouTube looking for the best Android POS a content creator recommended your system and made an introductory tutorial. From the very first contact I liked it, I found it very comprehensive for any type of business, comfortable, and very easy to configure. Were there any features within Loyverse that made you decide to switch systems? I opted for Loyverse because of the ease of running many features in the same system. For example, our previous POS stopped making updates some time ago and disabled the option to add more products to the catalog, i.e. there is a limit of items and that has prevented us from moving forward. Nowadays time is very valuable and a day of delay with any tool within a software is time lost, and time is money. So we decided to look for other alternatives that would work better for the business. The definitive tool that made me choose Loyverse was the option to make split payments. In other software, we have to choose if the payment is by card or cash, but in Loyverse, I can choose several types of payment for the same sale and split the payment. Also, if I want to use a different payment method from those that have integrations with Loyverse, I can create it and use it to make the payment in my sales. How has Loyverse helped you in your daily operations? With the addition of employees, Loyverse has helped us because I take care of other things and my employees have their tasks. With employee management, I can delegate responsibilities with restricted access to some tasks and I focus on other functions, so we can make better use of our time. Now we have two users in the account and log in with different e-mail addresses. In addition, we can control the cash we have in the till, this way we know if we have cash leaks or not, if we are properly closing the sales, etc. This Shift Management tool is very effective and necessary to control the money and goods that are left daily. We manage this shift for each store and we can review the information for each one individually. I see that you handle the option of multiple stores on the same account. How do you like this option? I found it very easy to adapt and manage having more than one store in the same account. I don't need to create new email accounts or manage new phones. You just need to set up the store, log in with the same email, and you are ready to go. In our case, we run the same type of business, but some prices vary, and the stores manage their own inventory. Have you required assistance from the Loyverse support team at any time? Yes, once I contacted the chat, it was for the tool I mentioned above. We needed to add the Mercado Pago payment method, and the team pointed us to the options to add alternative payment methods. Some users started using Loyverse recently, would you like to share an experience that could be useful to other entrepreneurs? As entrepreneurs, I would recommend them not to get discouraged and to look for tools that can help them, so that they are not in the dark about their information. Concerning the Loyverse system, they can have the confidence to find and record important information about the business, even in the free version, explore, and use the system and you will realize the importance of managing a system, this goes for any type of business, you will have control of your incoming and outgoing inventory and will give you certainty to make decisions. Every effort brings a reward, sometimes you see that the return is coming slowly, but still, in our case, we trust in the business and what we earned we invested in the purchase of a point of sale equipment, we rented a local and now with Loyverse we invest in subscriptions to employees. We used the free version and we got to the point where we saw that using the subscription was an investment because it was going to bring multiple benefits. Little by little and with time we see that the effort is paying off, so don't be discouraged you will soon see this improvement in your business. De una Mesa al Éxito: La Transformación de un Bazar en Crecimiento Neftali nos comparte su experiencia y nos muestra cómo optimizar el tiempo y asociarse a buenas herramientas es primordial para el crecimiento de un negocio. Cual es el tipo de negocio que manejan y hace cuanto comenzaron? Comenzamos hace 8 meses, es un bazar, vendemos ropa, muebles, electrodomésticos etcétera. Nuestro negocio empezó con una una mesita fuera de la calle con una mesita con ropa y pues fuimos agregando ropa, accesorios, más mercancía. Conforme realizabamos ventas en ocasiones nos dabamos cuenta de que faltaba dinero, también queríamos saber cuáles eran los productos que se estában vendiendo, platicando con mi socia concluimos era una información muy importante y para obtenerla necesitariamos ayuda. Ya que todo lo manejabamos en un cuaderno y lo pasabamos a Excel. Fue en ese punto donde me me via la tarea de buscar alguna aplicación y ya que no teniamos un computador, tenía que ser compatible con mi telefono y el de mi socia. En poco tiempo ya manejamos dos tiendas físicas. Consideramos que en estos momentos estamos alcanzando la estabilidad, una tienda apoya a la otra. Tambien estamos en el periodo adquisición de clientes regulares y en el futuro probablemente podamos manejarlos con el sistema de Loyverse. Podría describir como fue su experiencia cuando encontró Loyverse? Busqué en internet una aplicación que pudiera usar como punto de venta compatible con Android. En YouTube buscando los mejores puntos de venta para Android un creador de contenido recomendaba el sistema e hizo un tutorial de introducción. Ya desde el primer contacto me agradó, me pareció muy amplio para cualquier tipo de negocio, cómodo, muy fácil de configurar. Hubo alguna función dentro de Loyverse que lo llevó como a tomar la decisión de cambiar de sistema? Opté por Loyverse por la facilidad que tiene de ejecutar muchas herramientas en un mismo sistema. Por ejemplo nuestro anterior POS dejó de hacer actualizaciones hace un tiempo y tiene deshabilitada la opción de agregar más productos al catálogo es decir hay un limite de artículos y eso pues ha impedido que avancemos. En los días de hoy el tiempo es muy valioso y un día de retraso con cualquier herramienta dentro de un software es tiempo perdido, y el tiempo es dinero. Entonces decidimos buscar otras alternativas que funcionaran mejor para el negocio. Las herramientas definitivas que me hicieron escoger Loyverse fue la opción de hacer los pagos divididos. En otros software debemos escoger si el pago es con tarjeta o con efectivo, ya en Loyverse puedo escoger varios tipos de pago para la misma venta y dividir el pago. Y tambien si deseo usar un método de pago diferente de los que tienen integraciones con Loyverse puedo crearlo y usarlo para hacer el cobro en mis ventas. Cómo ha ayudado Loyverse en el día a día en su negocio? Con la adición de colaboradores Loyverse nos ha ayudado porque así yo me ocupo de otras cosas y mis colaboradores tienen sus tareas. Con el manejo de empleados puedo delegar responsabilidades con acceso restricto a algunas tareas y yo me dedico a otras funciones, de esta manera aprovechamos mejor el tiempo. Ahora tenemos dos usuarios en la cuenta y se ingresa con correos diferentes. Además podemos tener el control del efectivo que tenemos en caja, de esta manera sabemos si tenemos escapes de dinero o no, si estamos cerrando bien las ventas etc. Esta herramienta del cierre de caja es muy eficaz y necesaria para tener el control del dinero y de las mercancías que están saliendo diariamente. Manejamos este cierre para cada tienda y podemos revisar la información para cada una individalmente. Veo que maneja la opción de multiples tiendas en la misma cuenta. Cómo le ha parecido esta opción? Tener más de una tienda en en la misma cuenta me parecío muy facil de adaptarse y manejar. No necesito crear nuevas cuentas de correo electrónicos o manejar nuevos teléfonos. Solamente es necesario configurar la tienda, los productos, inicia sesión con el mismo correo y ya está listo. En nuestro caso manejamos el mismo tipo de negocio, algunos precios varían y las tiendas manejan su propio inventario. En algún momento ha necesitado asistencia del soporte del equipo de Loyverse? Si, una vez contacté al chat y fue por la herramienta que comenté anteriormente. Necesitabamos adicionar el método de pago de mercado pago y el equipo nos indicó donde estaban las opciones de agregar metodos de pago alternativos. Hay usuarios que comenzaron a usar Loyverse hace poco tiempo le gustaria compartir una experiencia que le pueda servir a otros emprendedores? Como emprendedores les recomendaria que no se desanimen y que busquen las herramientas que puedan ayudarles, que no se queden con su información a oscuras. En relación a Loyverse, tengan la confianza de encontrar y registrar información importante sobre el negocio, aún en la versión gratuita, exploren, utilicen el sistema y se daran cuenta de la importancia de manejar un sistema, esto va para cualquier tipo de negocio, van a tener control de sus de sus entradas y salidas de inventario y les va a dar certeza para tomar decisiones. Todo esfuerzo trae una recompensa, a veces que uno ve que el retorno esta llegando lentamente, pero aun asi en nuestro caso confiamos en el negocio y lo que ganamos lo invertimos en la compra de un equipo para punto de venta, rentamos un local y ahoria con Loyverse invertimos en la suscripcion a empleados. Usamos la versión gratuita y llegamos al punto en que vimos que usar la suscripcion era una inversión ya que iba a traer un beneficio. Poco a poco y con el tiempo vemos que el esfuerzo esta rindiendo frutos, entonces no se desanimen pronto van a ver este mejorías en sus negocios.

An Interview with Marco Van Daal May 3, 2025 Why, How, and When Did You Start the Business? I launched our small distillery in Aruba just over a year ago. We’re a craft operation, and from the beginning, we knew we needed a software solution that wouldn’t overwhelm us with upfront costs. That’s what initially attracted us to Loyverse. The free trial period gave us time to evaluate whether it could handle the strict local regulations, especially since investing heavily in something untested was not an option for us. What Makes Your Business Unique? Our business stands out because we are a craft distillery. We don’t produce in mass quantities — instead, we focus on small batches. Aruba, being a popular tourist destination, has a bustling hospitality industry, and we’ve successfully positioned ourselves as a local supplier to hotels and restaurants. Our focus on quality over quantity, combined with our connection to the local scene, is what sets us apart. How Did You Discover Loyverse? Interestingly, I stumbled upon Loyverse when I saw a customer display in a shop. At the time, we were actively searching for a POS system, so I asked the store clerk a few questions. He shared the name, and after conducting some online research, we began testing it ourselves. The simplicity of the layout caught my attention right away, and it grew from there. What Features Convinced You to Subscribe? One of the biggest hurdles we faced was handling excise taxes — a specific tax calculated on the volume we produce, not the sale price. Most software on the market could handle VAT, but not excise tax. Loyverse didn’t support it out of the box, but after consulting with their support team, we created a workaround by setting up two separate shops in the system: one for production and one for sales. Transferring inventory between them allowed us to account for the excise tax based on volume. That flexibility, especially using the advanced inventory and transfer features, made all the difference and convinced us to subscribe. What’s Your Advice for Aspiring Entrepreneurs? Why are you waiting? Seriously — there’s never a perfect moment to start a business. Many people hold off, waiting for all the stars to align, but that day never comes. If you believe in what you’re doing, just go for it. You’ll learn, adapt, and figure it out as you move forward. That’s what entrepreneurship is all about. Follow them in Facebook: https://www.facebook.com/ArubaRedAnchor

Perfume is the key to our memories. We pick up scents in every breath we take. Read along to learn the story of Antidotes, a Boutique Perfume & Home Fragrance located in Thailand, which, with its scented candles, transports you to places with the ordinary act of taking in a breath. Can you briefly share the story of your business? The business is called Antidotes; it is a boutique perfume and home fragrance. We have been operating for around 2-3 years. I lived in Singapore before opening the business. Antidotes originated from a casual conversation between my friend and I, two office workers at a multinational corporation who shared a passion for scents. Rather than settling for ordinary brands through trial and error, we aimed to create a distinctive candle experience. We meticulously explored numerous color palettes before settling on our signature mint green and selected a custom candle wax blend with long-term health benefits in mind. We decided to start our business online only as it was straightforward. But, after a while, we decided to step forward and make it bigger. After two years, we decided we needed a physical shop. The first shop that we opened is located in Bangkok. We decided to move from Singapore to Bangkok, knowing very little about running a business. Once we opened the shop, we understood we needed something more professional to manage our business. The time that we had before opening our shop was very minimal, around a month. There were so many things we needed to take care of. The POS system was one thing we needed to think about. How did you come across Loyverse? I went to the other shops to see what kind of system they were using. Initially, I noticed the POS devices they were using; they were Sunmi devices. I went home, Googled it, and checked the Sunmi Thailand page. When I visited them in the shop to buy the hardware, they recommended Loyverse. They taught me briefly how to use the system. When we started the business, we used two systems: Loyverse POS as a point of sale and another system that could connect to my accounting system. How did Loyverse impact your business? The system helps us be worry-free about operating our business and offers more flexibility with customers and employees than other systems. The reports also help us understand how the business goes. I like the option to export reports, and it has been beneficial for me since I use it to export the sales report and forward it to my accountant. What I really liked about Loyverse is its cost-effectiveness for a starting business and the flexibility that the system provides. In what specific ways does Loyverse help you manage your inventory? When we first started, we didn’t have many items, and we still don’t have many. I think we have around 50 SKUs. But we want to track the stock to avoid any issues. We are using Advanced Inventory and Employee Management subscriptions. The employees do inventory counts to reconcile the physical inventory with the inventory that the system shows. I also use Transfer orders and Stock Adjustment features daily. We use the Inventory History report when there is some mismatch in the inventory numbers to see if we have missed something. Do you have regular customers, and have you added them to the system? Yes, we have regular customers and registered them in the systems so we can track how many sales they have done and what items they have purchased. To view the purchases of the registered customers, I use the “View purchases” option in the POS or export the receipts list and filter by customer in the exported file. What features or functionalities would you like to see added or improved in Loyverse to further enhance your retail business operations? I would like an improvement in the discounts report to show not only how many times a discount was applied, but also which items were discounted. Also, I would like to have more options regarding customers, such as classifying them into different groups, so we can identify when they visit our store who is classified for a specific discount. Would you like to share any advice or words of wisdom with aspiring entrepreneurs who are looking to start their own retail business? I recommend that all retail businesses invest in a good POS system like Loyverse to ensure that they are worry-free about daily operations. Visit Antidotes website and Instagram page.

In the vibrant Caribbean island of Dominica, small businesses play a crucial role in the local economy. One such entrepreneur is Vanessa, a dedicated businesswoman who saw a need in her community and decided to act on it. With a background rooted in the auto industry, Vanessa has used her passion and determination to build a successful auto parts business. Recently, she has adopted Loyverse to help streamline her business operations, and in this interview, she shares her journey, insights, and experiences. Why, how, and when did you start your business? I started my business about 4 or 5 years ago. I noticed a need in my community for auto parts, and that’s when I took a chance and opened a small store to provide that service. My business focuses on selling auto parts, and I felt that offering these products would help meet the needs of local consumers. What was your main motivation for starting the business? My husband is in the business of ordering and reselling vehicles, and we also run a car rental company. I saw that an auto parts business would not only complement our car rental company but also serve the needs of the community. So, the motivation came from both wanting to support my family business and fill a gap in the market. Do you have competitors, and what makes your business stand out? In my immediate community, I don’t have any direct competitors, which is a great advantage. However, in nearby communities, there are others offering similar services. But right here, I’m the only one in this line of business. I haven’t monopolized the market, but in my community, I’ve built something that’s unique and slowly expanding. What is your mindset or philosophy in running your business? My goal is to grow my business into a larger, successful auto parts company. However, given the current economic situation in my country, things haven’t been moving as quickly as I had hoped. But despite the challenges, I’m committed to achieving success and expanding step by step. How did you find Loyverse, and how has it helped your business? I learned about Loyverse through a friend who owns a small restaurant. She recommended the app to me when I mentioned I needed help managing my inventory. I was initially considering QuickBooks, but after she gave me a demo of Loyverse, I decided to give it a try. I’ve only been using it for about a month, so I’m still learning. There are some teething problems, but I find the live chat support helpful when I have questions. What features of Loyverse have you found most useful? The feature I love the most is that I can monitor my business even when I’m not in the shop. I can check my sales, compare the actual stock in the store with what’s in the system, and keep track of my inventory. This ability to have real-time reporting has really made a difference in managing my business more effectively. What advice would you give to young entrepreneurs looking to start a business? I believe it’s a great idea for young people to start their own business, even if they are already employed. Sometimes, the salary from a job isn’t enough to cover all your expenses, so having a side business can provide that extra income. It doesn’t have to be big—just find your niche, and you’ll be able to create employment for yourself and maybe even for others. Conclusion: Loyverse has become an important tool for Vanessa as she manages her growing auto parts business in Dominica. The ability to track sales and inventory remotely has given her more control and flexibility. While she’s still learning the system, she sees the potential for Loyverse to continue supporting her business operations. For Vanessa, tools like Loyverse help her to focus on what really matters: growing her business and serving her community.

This time, we interviewed Gerardo Vázquez, the owner of Carabina 3030, a coffee shop that sells organic and natural products and items for coffee preparation, such as coffee makers, French presses, etc. The business is organized with a cold bar, a coffee bar, and a store. The café is located in “Ciudad de Mexico,” Mexico. It’s a business with a history of 10 years, starting in 2014. How did the idea for the business come about? We didn't start with the business as it is today; we began with the idea of a light kitchen, and we had a connection for marketing coffee. As an entrepreneur, you always have to explore market options. At that time, the profit margin from the light food and coffee business wasn’t enough, so we experimented with other merchandise, and other products that we could introduce into the market, and that’s how we reached the stability we have now. How do you stay up to date with trends and changes in your industry? In this case, it’s been through managing social media, combined with getting feedback about the products directly from our consumers, clients, and friends. In a way, personal interaction is very important in this type of business. With social media management, we can analyze where our audience is growing, the profile of our followers, who the people visiting us are, and how the public reacts to our advertisements or posts. We are constantly analyzing the profile of our customers to provide them with the best service. At what point did you decide that you needed to implement an upgrade? We started using Loyverse in July 2023. The role of the Loyverse app was very important because, in the beginning, everything was managed through sales notebooks. It was very easy to stop using a sales notebook since the process with the Loyverse app is quick and efficient. When making manual sales, by the time I write down an order, there’s already a line of people, which makes customer satisfaction difficult. With the Loyverse app, the sales process has been streamlined. What were your expectations when using a sales app? The main point was to get information to analyze our sales schedules so that we could establish strategies for quieter hours. Here, Loyverse brought about an important change for us. Also, managing the business’s accounting has simplified our work with shift management. Have you used the reports to make decisions? Yes, in our business model, it’s necessary to establish production schedules. We manage lists of the best-selling desserts, the quantity of bakery items to have ready and available, as well as pre-prepared ingredients like fruit portions, etc. Loyverse helped us identify the quieter sales hours to invest in production because it’s not possible to respond with the same speed during high-traffic hours, and everything has to be ready. For us, the products must be fresh. The quality of the products and our service is what sets us apart. How has the process of managing sales schedules to establish production schedules been? With the Back Office reports, the sales-by-item report, and the sales summary, I have a sense of which items run out and need to be restocked. As an owner, you might think you know your business, but with these tools, you can confirm with certainty. You can estimate daily sales—for example, on Monday, I need a certain quantity, and on Thursday, I need to buy more products for the weekend, etc., and that’s how you manage the production of bakery items. Also, with the decisions for the future that Loyverse helps us with, such as the need for staff, how many people we need working at certain times, and what kind of customer service or production profile is required—this kind of information is useful. Could you describe your overall experience when you started using Loyverse? It was quite simple to get started. One of the things that mattered to me was maintaining stock control, knowing how much I had sold, and receiving a notification to know when to replenish that inventory. Loyverse's inventory management is quite intuitive and easy to use overall. To start with a POS, I did some prior research, and I can say that among the programs I tested and reviewed, Loyverse was the most user-friendly. For the employees, it was also simple, even if the person doesn’t have knowledge of digital systems or technologies—they can use Loyverse and get used to it quickly with simple training using its guides. How have you managed your relationship with customers through Loyverse’s tools? To build customer loyalty, we started with the user list, and loyalty points tool that can be accumulated through purchases. This gives us a good idea of how many of our customers are regulars and how much money comes from these regulars. Loyverse also allows us to create promotions or gift discounts for these people, further enhancing customer loyalty. Was there a specific feature that stood out to you and influenced your decision to choose Loyverse? In general, because its use is simple. Both the POS operation and the Back Office. The reports for analysis seemed sufficient to me, and in addition to that, it facilitated sales from my Android device. Even though we didn’t have specific training on this type of technology, it was quick to get used to using it daily. For example, downloading reports to handle all the information and conducting data analysis is very functional and uncomplicated. What feature would you recommend to new POS users? The main thing when choosing a POS system is that it helps you maintain control of the supplies you manage; this is important for all businesses. Loyverse allows you to define how you will sell the products. There’s even an option to manage items by weight or by units, receive an alert when stock is low, etc. All of these are functions to keep the business operational. One of my favorite tools is the one that allows me to have real control over the cash generated after a day of work, and that’s with Shift Management. You get the report; you can customize it in terms of periods and schedules. This is extremely important for analyzing how the business is working. In your company’s history, what has been your biggest challenge as an entrepreneur, and how have you overcome it? Undoubtedly, it was the pandemic because it significantly reduced our customer base, and one way to try to face that situation was the use of social media, transforming, reinventing, and selling through virtual platforms. To be honest, that didn’t work—it didn’t get us out of trouble, it didn’t increase our sales or increase our customers—but we persevered. We added home delivery to that and were able to stay afloat. We’re still recovering, as we are located near a university, and a large part of our clientele was students and professors who had virtual classes and didn’t return to campus. So today, there is a sort of economic reflux in that sense, but we’ve also dedicated ourselves to other types of customers, like residents of nearby neighborhoods, etc. This is still a challenge for us, but we trust in future projections, and with ten years of experience, having survived those days without closing fills us with gratitude and positivity. Finally, do you have any advice for small entrepreneurs who might be just starting? The type of business we have relates to local economies; those of us who work in small businesses know how important collaboration and cooperation are among those of us who work in them. So, it’s essential to adopt flexible measures in terms of managing schedules. Often, you’re advised to extend your service hours, but that’s certainly not always the most optimal solution. Sometimes, the solution lies more in being flexible with the hours when you receive the most customers. It’s important to know where you’ll be making your significant sales and, finally, to diversify the offerings you’re making so that your work becomes more effective.

For over four decades, Alfa Menswear has stood as a trusted name in men's fashion, offering a curated blend of timeless tailoring and contemporary style. Originally launched as a family-run business, its commitment to exceptional service and high-quality garments remains unchanged - even as it enters a new era. In August 2023, Jeremy Lawson, whose roots in menswear run deep through his father’s clothing business, took the helm. Today, Jeremy is honoring Alfa’s legacy while bringing a modern vision to the forefront - combining personal customer care with smart technology. In this exclusive interview, he discusses his journey, his core values, and how tools like Loyverse POS are helping him elevate Alfa Menswear for the next generation.. Can you tell us the story behind your retail business—how and why did you decide to start it? My business has been trading for 40 years, but I took over as a new owner in August 2023. Menswear is my background. I worked for my father from the age of twelve in his clothes shop. I did a variety of jobs in the meantime, including running mobile shops. Afterwards I did some other jobs in between and decided to come back to where I started which was retail of mans’ clothing. The opportunity came up when a friend of my father’s announced his retirement. I stepped in and continued the business with the same name, took on a new lease, found some new suppliers and kept his existing suppliers as well. What were some unique challenges you faced when you took over the business, and how did you overcome them? I suppose footfall is always challenging, so we do a lot of weeding fairs to drive people to our store. We do a lot of wedding attire so spring is a really good time of the year when people think about getting maried. We do a lot of weeding suits,shoes, shirts and ties to go with it. Driving traffic through those fairs has been one of our main strategies. Looking back on your journey so far, what philosophies or values have guided you through the ups and downs of entrepreneurship? Looking after our people is a top priority. Our staff is incredibly important - many stayed on from the previous ownership. Providing excellent service is at the heart of our philosophy. We believe that if we go the extra mile, whether it’s a same-day alteration or a quick turnaround with the tailor, customers notice. That kind of service keeps people coming back. It’s a reputation that’s been built over decades, and we’re committed to upholding it. What type of advertisement do you use for your business? We mainly use social media and advertise in wedding fair magazines. A dedicated social media company manages our Instagram, Mailchimp emails, and Facebook presence Do you plan to open more branches in the future? I wouldn’t rule it out. If we manage to make this one successful, that would be something I would look at in the future. How did you first hear about Loyverse, and what made you decide to use it for your business? We started using Loyverse about a year ago. Previously, we were using another POS system, but the reporting features were lacking. What I love about Loyverse is the detailed breakdown by category—it allows me to track sales for suits, shirts, belts, and shoes. This level of reporting made it an easy choice for us. Do you use any of the integrated card payment system in your store? Yes, we are currently using Teya which integrates seamlessly with Loyverse POS, and in comparison to the other payment systems it is paid next day which is always good for the volume of transactions that we do. It is nice to have the money in the bank straight away. How has been your experience with the Employee Management add-on? Employee Management has been incredibly helpful. It allows us to restrict access rights and also track performance. For example, if someone is struggling with suit sales, I can see that through the system and arrange training accordingly. Being able to see who sold what is vital - not just for accountability, but for staff development. In terms of reporting and analytics, how valuable is the data you obtain from Loyverse in terms of understanding your retail shop's performance and making informed decisions? The reporting is well worth the investment. As I mentioned, I can see sales by employee and by category, and I can also pull up specific transactions if a customer asks about a past purchase. For instance, someone might say, “I bought trousers last year—can you check the size?” I can quickly find the receipt. I also use the Dashboard app all the time to monitor performance week-to-date, month-to-date, and year-to-date. Which features of Loyverse have had the most impact on your day-to-day operations? Advanced Inventory is probably the most impactful. It helps us track what we’re holding in each department, and we use that data to plan future purchases. When booking stock for the next year, I can look at what we’ve been selling and make informed decisions. This feature is one of the main reasons we chose Loyverse over other competitors. Have you integrated Loyverse with any other software/system? Yes, we are using integration with Xero for our accounting needs. What advice would you give to new or aspiring retail entrepreneurs, especially about choosing the right tools and staying competitive? First, get relevant industry experience. I once considered buying a bar, and while I had both bar and management experience, I didn’t have managerial experience in that sector - which made it a risk. So my advice is to gain experience by working for someone else in the field you’re interested in. Second, create a solid business plan. Don’t be afraid to ask for help—there are plenty of people willing to support you. I also recommend joining a local networking group to test your ideas with others. Third, build strong relationships - with your suppliers, your staff, and your customers. Working for yourself is incredibly rewarding, and I absolutely recommend it over working for someone else.

In the bustling food scene of Barcelona, Sigma Burgers has quickly made a name for itself with a no-nonsense approach to burgers: quality ingredients, done right. Founded by a consultant-turned-burger-enthusiast, this smash-style burger joint proves that passion and precision can cook up real success. Here’s how the journey began—and how Loyverse helped along the way. Why, how, and when did you start your business? I opened Sigma Burgers on December 13th. It’s a smash-style burger joint, and although I still work in consulting, burgers have always been my passion. I finally had the chance to go for it, and I thought: it's now or never. I wanted to do something that truly excited me, and my consulting job helped cover the initial investment. Just when I was ready to launch, the pandemic hit—so I had to delay. But eventually, I went ahead. If it worked, great. If not, I’d stick with consulting. I'm not the type to leap without a parachute—I like to weigh my options. What makes Sigma Burgers stand out from other burger places? Two things: quality and simplicity. First, the meat—we use 100% beef, nothing else added. Just salt and pepper, which brings out the natural juiciness. A lot of places mix in other ingredients, but I learned from the best in the burger scene, not from flashy trends like burgers with donut buns. We keep it classic: brioche buns, onions, melted cheese, and always focus on using the best ingredients. The simpler it is, the better. How did you discover Loyverse POS? My budget was limited, so I searched for POS apps for hospitality on Google Play. I tried several, but Loyverse stood out—it was intuitive, easy to use, and most importantly, free. Even so, I chose to subscribe to the Employee Management add-on, which has been extremely useful. What are your favorite features? The modifiers—without a doubt. They’ve made things much easier when it comes to handling custom orders like “no onions” or extra sauces. Before using them, we had a lot of internal confusion—orders would get mixed up, and it wasn’t always clear what each one needed. But in a kitchen, order is everything, and modifiers brought that order. They’ve helped us work faster and with more confidence. What's your top advice for someone starting their own business? Start as soon as you can. I had ideas and theories about how things would work, especially the food—but once you're in it, you realize many things are harder than expected. That’s why it’s better to start early and learn as you go. It’s scary, and yes, it’s a risk—but just like driving a car: once you get it rolling, it’s easier to keep going. There’s no perfect moment. The best time to start is now. And find a clear motivation—whether it’s money, passion, or not wanting a boss. Whatever your reason is, let it drive you. Follow them in IG: https://www.instagram.com/sigma_burgers Their tasty website: https://sigmaburgers.com/

We interviewed Bryan Muñoz, one of the owners of Palomon, a popcorn and snacks business that has been running for one year and has been using Loyverse since day one. Could you please introduce your business? I am the co-owner of a snack business along with my brother. We opened on July 22nd of last year, and since then, we have been using Loyverse as part of our operations. We produce popcorn in a variety of flavors and recipes. Our flavors are quite popular in Mexico, ranging from butter, cheese, caramel, strawberry, cherry, grape, and more. We also sell corn-based snacks, potato chips, and nachos. Our customers often choose us for movie nights at home, to take snacks to school, and more. We have daily customers and are currently in the process of expanding. How was your initial experience with Loyverse? At first, it was challenging because we were learning how to use the Loyverse POS features from scratch while starting the business. Despite the challenges, from manual tools to a virtual system, I liked the information it provides because it is complete and has been a great help from the beginning. What tools are you currently using? I subscribed to the employee management feature for one year, allowing my employees to log in with their email and password as they have the administrator role. Since I’m not always present, my employee is responsible for starting the shift and acts as the cashier, having access to the necessary functions. Another feature that has been very helpful is the customer purchase history and database. My customers also love the option of earning cashback (Loyalty) points with each purchase. They often return after a couple of visits and ask if they have enough points to redeem a free popcorn. What was the main reason you subscribed to the employee management feature? I specifically wanted to separate the cashier function since my employee would only handle transactions. There are also days when I’m not at the store, and one of the employees needs access to refunds or handle more responsible tasks. On one occasion, a regular customer requested a combination of items we didn’t have in the system, and my employee was able to create a new item directly from the POS and make the sale. This makes my work easier when I return to the store. It's worth mentioning that it was simple for my employees to learn how to use the POS. Was there a specific feature that made you choose Loyverse? I’ve tried other POS systems and helped others manage them, but when I came across Loyverse, I realized it was the best fit for my business. The way it displays items, and the ease of adding a shape, color, or image was very appealing. It was a quick decision because many people recommended it. When I started my business, I bought the hardware (printer and cash register) on Mercado Libre, and there were comments about Loyverse POS. Then, I searched for videos on YouTube, created the account, made test sales, reviewed the reports generated by Loyverse, and saw that it worked very well. That’s when I decided to continue using Loyverse. It’s an intuitive POS, which is essential for this type of application, and I’ve recommended it to a friend. Have you ever used the reports to make any decisions? I do that often, as we are seeking the business’s break-even point. I need to see what my actual sales, costs, and profits are. When I create an item, I can add the price and the real cost, and Loyverse shows me the difference. I can check the net sales and gross profit. Once a month, my partner (who is my brother) and I review what sells the most, and what sells the least, and we examine the costs and margins. Based on this, we look for new suppliers to reduce costs. If we see that certain items aren’t selling well, we decide whether to continue restocking or create discounts to clear out that inventory. Loyverse helps us determine whether the business is truly profitable. We set an acceptable profit margin percentage for each item. In our case, the minimum value is a 30% profit margin. Why have you recommended Loyverse to other entrepreneurs? I’ve recommended it because it helps control sales, analyze inventory movements, manage discounts, review profits, and provides all the necessary information for a business to thrive. Using employee profiles allows them to operate the POS without accessing the Back Office. In the short term, we plan to expand with a new store, so we need the information provided by Loyverse to understand how long it will take to reach the break-even point and to assess the average sales at our current store. In the long term, we aim to establish several franchises, and Loyverse has significantly impacted that planning due to the valuable information it provides. Would you like to leave any inspirational message or story that could help other entrepreneurs overcome difficulties? When we started the business, we set a goal to recover our investment and had expectations for reaching the break-even point. Every month, we hold an analysis meeting. By month five, we had no profits, experienced days with few sales, and still had expenses to cover. My partner was very negative and wanted to abandon the business. However, I pointed out that the employee salaries, rent, and goods were all being covered by the business itself. I wanted him to understand that the business was self-sustaining. So, I logged into the Back Office and showed him the sales history from when we opened until the current date. Even after accounting for expenses, we could see the stability we had achieved in a short period. This experience showed me that Loyverse saved my business. The story I’d like to share is about patience. The results in a business are not immediate, but with patience and hard work, it’s possible to succeed.

In the competitive world of jewelry retail, having the right tools can make all the difference. This article explores how a jewelry shop transformed from a budding idea to a thriving business with the help of Loyverse POS. By streamlining operations, enhancing customer connections, and facilitating expansion, Loyverse POS became the cornerstone of this sparkling success story. Discover how this innovative system played a pivotal role in the shop's journey to success. The Journey to a Jewelry Business I started the idea of this business approximately 11 years ago, back in 2014. This desire grew inside me, and I fell in love with the idea of jewelry. It eventually drove me to action. I began by researching more on the internet and talking to other people in this type of business to get insights on how I could do this. One thing led to another, and I started doing it. The process just kind of helped me to run the business today, and I hope to keep growing in the coming years. Managing and Expanding Currently, I'm managing one shop, but soon I'll be opening other branches. One of the main motivations that led me to use Loyverse POS was this expansion. I thought it would be difficult to expand because controlling the system to make sales was hard, but Loyverse POS changed it all. It's easier now, and I think it will be easier to expand and open more stores, diversifying the business a little bit. It's a pretty good system. Favorite Features I like the inventory feature. It's pretty good, and the shift opening and closing feature is essential to know where we are each day. The statistics are also helpful; they provide a good time frame, and I can check the metrics to see if the day was good or not and what to do based on the data. I finished registering all the items on the platform recently, which took about five months. Now, I'm digging a bit more into the platform, and so far, it's marvelous. Unique Selling Points The main thing that made me start this business is feeling it in my heart. I knew my clients, my targets, and what they wanted. This has proven to be right because I hear a lot of people congratulating us and the business for what we bring to them. I connect with my clients and the community, knowing exactly what they like. Every time I select stock, I do it myself because I know what people want. This connection with the clients, and understanding their hearts is what sets my business apart from other jewelry shops. Desired Features As I said, I haven't explored all the features yet, but one thing that could help is a way to control invoicing with my manufacturers. This would make it easier to order and manage purchases. Loyverse POS already has a feature for this in their Advanced Inventory Package, which includes purchasing, invoicing and updating inventory. Discovery of Loyverse POS A friend recommended Loyverse POS to me. He has his own business and told me that to expand, I needed a system to control my business without having to be there every day. I wanted a modern, efficient system that could help me do everything on my phone. After some investigation, I found Loyverse POS. It was exactly what I wanted, with all the hardware I needed to work with it. I started ordering everything and preparing the gear, and eventually, I started using it. Advice for Aspiring Entrepreneurs Control is essential to run a business properly. Managing stock, workers, and every aspect of the business is crucial. If I had a consistent system like Loyverse POS from the beginning, my business would have grown much faster. Registering all the products took a long time because previous software didn't work well, causing stock disparities. A system like Loyverse POS would have made everything much easier. So, my advice to new business owners is to invest in a good system from the start to help manage and scale the business effectively. This interview has provided valuable insights into the importance of control and efficient systems in running and expanding a business. It's clear that having the right tools can significantly impact the growth and success of a business. Follow his Instagram: perolain.js

Buen dia. Debido a los recientes cambios impuestos por Hacienda (AEAT) indican que ahora se requiere que las facturas o tickets de venta incluyan un codigo QR que al escanearlo le muestre al cliente que la informacion se ha enviado a Hacienda y por ende asumo que al momento de generar el ticket el sistema debera comunicar a Hacienda la transaccion hecha. Basado en esto mi pregunta es la siguiente, Loyverse ha considerado integrar esta funcionalidad dentro de la herramienta o tiene alguna espectativa de integrarla en un futuro proximo? Ya que esto afectara la operatividad de los usuarios a nivel de Espania con la herramienta. Saludos!

In the heart of Veracruz, a small store was born as a family project to keep Don Francisco, a retired father, active and engaged. We interviewed Mr.Luis Sanchez, who shared how Tiendita de Doña Rosa has not only become a profitable business but also an inspiring example of how technology can transform a humble corner store into an organized and forward-looking enterprise. Could you tell us what kind of business Tiendita de Doña Rosa is and how it all began? Tiendita de Doña Rosa is a grocery store. It all started as a small family shop to give my father something to do. I live in a different city and wanted to help him feel better, as he wanted to continue working, but we didn’t want him to leave the house due to his age. We initially thought we would sell around 300 or 400 pesos a day, but we quickly surpassed 2,000 pesos. With this unexpected growth came the need to control inventory, improve customer service, and make data-driven decisions. That’s when I searched online and discovered the Loyverse POS system, which is how I now manage the business. You manage the business from another city—how does your day-to-day work with Loyverse? I chose Loyverse precisely for that reason because I can help from afar. I upload products, update prices, and review sales from Monterrey. My parents only need to record the sales. Although there were some initial challenges when uploading the product data, the system quickly became an essential part of our daily operations. The app is very intuitive. Both my mom and dad adapted quickly. As for our customers, they notice we’re using technology, and that gives them confidence. What motivated you to implement Loyverse in your business? Thanks to the sales reports, we gained a much clearer understanding of customer behavior and our top-selling products. Before, we only knew that Coca-Cola sold well, but we didn’t know which size or packaging sold the most. Now, we manage our stock and purchases based on real data. Having access to Loyverse reports has allowed us to make better purchasing decisions, reduce losses, and plan investments, like acquiring a new refrigerator. Loyverse has improved your daily operations—what changes have you noticed since its implementation? Everything used to be manual. Now, we track our daily and monthly gross profits. I had two main challenges: first, being far away made it difficult to support my parents directly. With Loyverse, I can update inventory and enter items remotely, and my mom just verifies the information. Second, I needed to standardize control over which products sell the most. With Loyverse’s reports, we now know exactly which formats are selling best and can purchase accordingly. We're also beginning to maintain better inventory control. Are there any specific reports you use most frequently? Yes, I rely heavily on the reports by item, category, and payment method. The sales summary is the one I use the most, especially for the gross sales and gross profit figures shown alongside the graphs. For example, with the item sales report, we’ve standardized our maximum purchase quantities. Now we know exactly which products move faster and buy only those. Have you noticed improvements in areas such as inventory control, sales, or even customer service since implementing Loyverse? Yes, we saw changes from day one. People in our area aren’t used to seeing POS systems in small grocery stores or being able to pay by card. We received a lot of positive feedback from customers who were impressed by the full setup—the POS, the printer, the scanner, and the cash drawer. Would you like to share any advice for entrepreneurs who are just starting? Yes. This isn’t my first time managing a business, and the most valuable advice I can give is: if you don’t maintain proper control, you can suffer major losses or misuse your funds. The real, numerical data that a POS system like Loyverse provides is vital to help your business grow. It’s also important to understand the value of building strong customer relationships—anything that inspires trust in your customers is a good idea. Cómo una tienda familiar de prueba creció gracias a Loyverse POS En el corazón de Veracruz, una pequeña tienda nació como un proyecto familiar para mantener ocupado a Don Francisco, un padre jubilado. Hemos entrevistado al señor Luis Sanchez que nos cuenta como hoy, Tiendita de Doña Rosa no solo se ha convertido en un negocio rentable, sino también en un ejemplo de cómo la tecnología puede transformar una tiendita de barrio en una empresa organizada y con visión ¿Nos podría contar qué tipo de negocio es Tiendita de Doña Rosa y como comenzarón? Tiendita de Doña Rosa es una tienda de abarrotes. Todo comenzó como una tiendita pequeña para que mi papá tuviera algo qué hacer, yo vivo en otra ciudad y queria ayudar a que mi papá se sintiera mejor ya que el quería trabajar pero al ser mayor no queríamos que saliera de casa, pensábamos vender unos 300 o 400 pesos diarios, pero pronto superamos los 2,000 pesos, y con este inesperado crecimiento, surgió la necesidad de controlar inventarios, mejorar la atención y tomar decisiones baseadas en datos reales. Así busqué en internet y encontré el programa de Loyverse POS, yo administro el negocio de esa manera. Usted administra el negocio y vive en otra ciudad, cómo funciona su día a día con Loyverse? Elegí Loyverse exactamente por esa razón, porque podía ayudar desde lejos. Cargo los productos, actualizo precios y reviso las ventas desde Monterrey. Mis papás solo tienen que registrar las ventas. Aunque hubo algunos retos al cargar los productos inicialmente, el sistema se volvió parte clave del día a día. La aplicación es muy intuitiva. Mi mamá y mi papá se adaptaron rápido. En relación a nuestros clientes, ellos notan que usamos tecnología y eso les da confianza. ¿Qué lo motivó a implementar Loyverse en su negocio? Gracias a los informes de ventas, entendimos mejor el comportamiento de nuestros clientes en cuanto a los productos más vendidos. Antes solo sabíamos que se vendía Coca-Cola, pero no sabíamos qué presentación se vendía más. Ahora, compramos y alimentamos nuestro stock con base en datos reales. Tener los informes de Loyverse nos ha permitido tomar mejores decisiones de compra, reducir perdidas y planificar inversiones, como la adquisición de un refrigerador nuevo. Loyverse mejoró la operatividad diaria, qué cambios ha notado en su negocio despues de implementar Loyverse? Antes todo era manual, ahora medimos utilidad bruta diaria y mensual. Tenía dos retos principales: primero, como estoy lejos, no podía apoyar a mis papás directamente. Con Loyverse, modifico el inventario, cargo los artículos y mi mamá solo verifica. Segundo, necesitaba estandarizar el control de qué productos se venden más. Con los informes de Loyverse, ya sabemos cuáles presentaciones se venden más y podemos comprar con más precisión. Además, estamos empezando a llevar un mejor control de inventario. En relación a los informes, tiene en mente alguno que use con más frecuencia? Me ayudan mucho los informes por artículo, categoría y método de pago. El resumen de ventas es el que más uso, sobre todo por los datos de ventas brutas y beneficios brutos que aparecen junto a las gráficas. Con la información de las ventas por artículo, por ejemplo, estandarizamos la compra máxima de productos. Ahora sabemos cuáles productos se mueven más y compramos sólo esos. ¿Ha anotado mejoras en áreas como el control de inventario ventas o incluso en la atención al cliente desde que implementaron Loyverse? Desde que empezamos el primer día vimos cambios, la gente no está acostumbrada a ver puntos de venta en tienditas de abarrotes, ni cobros con tarjeta, recibimos muchos feedback positivos de los clientes al ver todo el sistema funcionando con al POS, la impresora, el escaner y la caja registradora. Le gustaria compartir un consejo para los emprendedores que estan aun comenzando? Si, no es la primera vez que administro un negocio, el consejo más valioso es que si no llevas buen control, puedes tener mucha perdida o usar mal el dinero. La información real en numeros que un sistema de POS como Loyverse te da, es vital para ayudarte a crecer. Tambien es necesario entender la importancia de una buena relación con el cliente para el crecimiento del negocio, todo lo que inspira confianza en sus clientes es una buena idea.

Grumpy Granny Bake and Brew is a unique bakery inspired by a love for homemade, fresh bread and a desire to create something memorable. Founded by a passionate chef who began her culinary journey in 2009, the bakery came to life during the pandemic, when the need to reinvent her career led to turning her dining room into a bustling bread-making space. With a memorable brand and logo rooted in family heritage and a commitment to organic ingredients, Grumpy Granny Bake and Brew has become a local favorite, delighting customers at farmers' markets with fresh, homemade bread and pastries. The business combines heartwarming family stories with delicious, freshly baked goods, creating a brand that’s as personal as it is delicious. Could you provide an overview of your business and its story? I am a chef since 2009. With the pandemic and other things going on, I was trying to find a way to stop working for other people and start working for myself. I have always loved to bake bread for my family and friends. I never thought that bread would be a career. After the pandemic, I had to go back to Brazil because I had no job here in the UK. If I wanted to return here, I needed a plan. So it occurred to me that why not open a bakery? So, I came up with the name. The name took me a very long time. I don’t remember exactly how I came up with the name Grumpy Granny; I just wanted to have a funny name in English that would attract people and make them remember the brand. The name is good. I shared it first with my friends, and they liked it. The second thing was the logo. I have a cousin in Brazil who likes to take many pictures of my late grandmother. They were funny pictures of her being funny or grumpy or dressed in funny dresses. I told him to send me all the images he had. If you check our Instagram, my business logo is actually a picture of my grandmother that I converted into a logo. It does bring the customers, that’s the funny story. Because there is always a story to tell about her, and you can start a conversation with any customer. Ladies come to me, and they say: “Why the grumpy granny? Who is grumpy granny? Who is cooking?” and I say: “No, I am the one cooking, I am the baker, I bake and sell the bakery products.” I don’t have a physical shop. I have configured many shops in my Loyverse account, but they are farmers’ markets where I go. For each one, I prepare the corresponding products; sometimes, I prepare and sell bread; sometimes, I prepare pastries. This is why I have added the locations as stores and separated the products I sell in each location. I started the bakery in my dining room, which is now a bakery and not a dining room anymore. I produce and bake the bread here and then take it to the farmer's market. When did you start to use Loyverse for your bakery? I have a friend who owns Pizza Geeks. He has been using Loyverse for a while. I helped him in December of last year, and I saw that he was using Loyverse for his pizza place. He has Loyverse in two locations and managed the business remotely. He saw the sales report and identified which items were being sold the most and which were not. I found this very interesting. Of course, in my case, Loyverse POS would not be used to check what is being sold or what happens when I am not present since I am doing everything by myself. I wanted to use Loyverse to be able to identify which items are being sold the most. And with Loyverse, it is easy. Sometimes, I am exhausted since I start working at 5 am to prepare some products, and I can work until past midnight. Then, the next day, I have to wake up at 5 am and go to the market. Because of this routine, I am usually very tired and cannot even remember the prices. There were days I forgot to add products, and there were days I could not remember the prices even though I had the price tags on the products, but they were facing the customers. I tried to put a price tag behind the products so I could see them from my side as well. Then, the problem was calculating the total of the receipt. I was too tired to do the calculations. This is the main reason why I decided to implement Loyverse in my business. I input all items and their corresponding prices there, facilitating my sales process. I could easily choose the payment method that the customers wanted to use. Loyverse also made me switch to SumUp because I was using another company for card payments that didn’t integrate with Loyverse. It worked everything perfectly for me with SumUp. Do you track the inventory of your items using Loyverse POS? I have not input the stock of my items there yet. What I have done is input the cost of my products. I go and buy stuff weekly since I don’t have a lot of storage in my home. I produce for the day, so I don’t have stock available, and that is why I don’t use inventory features for the moment. But I definitely should use it since last week I forgot to buy some very important ingredients, and the market is really far away from my home. What features of Loyverse have been most beneficial for your business? I like the reports very much. I have input the prices and costs, and I can see the gross profit in the reports. I tried to play around with the Employee Management subscription to see how I could use it, but since now only my wife and I are doing everything, there is no need for this feature. However, I plan to use it in the future. What are your future plans? I want to open a coffee shop where we will sell baked goods. I am now producing at maximum capacity at home, so I am searching for a place to transfer the business so I can prepare more items. I currently have a website that provides information about my brand, but customers cannot purchase online because all my items are prepared and sold fresh. I plan to include in my catalog some items that can be prepared beforehand and sold via the website. How do you advertise your business? I use mainly Instagram and Facebook to advertise my products to customers. Is there a philosophy in business that you try to follow? My philosophy is that I bake products that I would happily give to my children. I try to use as many organic products as possible. The breads are 100% organic. Do you have competitors, and how do you differentiate from them? Yes, in some markets, many other businesses offer bread, but in the markets around my area, there are not many that provide the same products as I do. I would say that in my city, there is no other baker, only me. I have tried to get people to know me for two years since I don’t have a physical or online store. It is hard to make people believe that I am a baker and that despise having a dark kitchen in my home I am as clean as I can be. I tried hard to make them believe that I was a professional and that I would deliver them bread as hot as it could be. It has been a challenging journey. Do you have regular customers that you have registered in the system? Yes, I do have some regular customers. But it is hard for me to register them in the system since the sales process is very fast. Usually, there is another customer behind each customer, so it does not leave me time to add the customer to the system. I am thinking of giving clients an opportunity to leave their details and their preferences of what they want me to sell on a piece of paper, and later, I can go ahead and create their profile in the system. Do you have any advice or words of wisdom for aspiring entrepreneurs who want to open their own businesses? I just advised a lady who is opening a coffee shop to use Loyverse as well. My advice for the new guys would be: Don’t surrender! It is tiresome at the beginning; you will feel the weight because you will need to work full-time. Don’t surrender! It is your dream; keep going until you succeed! Trust me, it is worth it.

Natural Health is a store based in Ecuador that sells sports supplements, vitamins, and natural products. Its owner, Fredy, shares with us some insights about his business and his experience since they started using Loyverse. How long have you been in business, and when did you start using Loyverse? We started four years ago and have been using Loyverse for a year and a half. When we first opened, we managed the business using a computer program, but as we expanded to new locations, I needed a solution that could be used on tablets. That’s when I started searching for options and found Loyverse. What made you decide to use Loyverse? I was looking for a POS system that I could install on my mobile devices and turn them into sales points. With my phone in Loyverse, I can scan barcodes and record sales. For payments, I use Payone, a startup from Ecuador, and I added it as a card payment method that I can select directly from my phone. To process the payment, the customer follows a link, I confirm on the same phone that the payment has been made through the app, and then I select the payment in Loyverse. It was very convenient from the start. How was your initial experience managing the Loyverse app? It was straightforward. The explanations provided by the help center are pretty comprehensive, but the app itself is so intuitive that you can configure everything practically without needing tutorials. Have you made business decisions based on the information provided by Loyverse? Yes, with the low stock notifications, I can tell when stock is about to run out. I receive an email that helps me know when to contact suppliers or restock. Over time, I can forecast the stock for certain items. The Back Office information is crucial because, for example, before using Loyverse, I used to buy without control. If there were a promotion, I’d buy many units and end up with stock for six months. This wasn’t profitable, but with Loyverse, I can make smarter purchasing decisions. I can see the product rotation over a month. If I know that I sell 25 units per month, then it makes sense to buy that item during a promotion. Is there a specific report you use most often to make decisions? I always check the sales summary and sales-by-item reports because both show gross profit. The sales-by-item report also has the option to view the margin. With Loyverse, I check the gross profit daily. Since I have this information, I can use the profit margin data to calculate averages, determine when I can increase the price of a product, and create promotions for products that aren’t selling well. This way, I try to balance the gross profit. What tool do you consider essential for your type of business? I have two locations, so I need my employees to log in with different users because I can’t be in two places simultaneously. With the owner’s profile, only I can control everything. For example, cashiers can only process payments and give change. This feature is essential for the security of my business. What advice would you give to other entrepreneurs about using Loyverse? For any entrepreneur, it’s essential to know your revenue and expenses and manage information correctly because, without it, you end up making decisions without thinking. As I mentioned earlier, we can spend too much on supplies without considering long-term consequences, like promotions, and then get stuck with too much stock. Managing information and adapting to new technology is crucial today. You can do everything with your phone; with Loyverse, we don’t need to buy a barcode scanner; the camera of my device can be used. You don’t need to buy a computer or a printer because you can email receipts. Loyverse allows you to do all of this, and it’s a great help. How has your experience as an entrepreneur been? To ensure the business didn’t fail in the four years we’ve been operating, we’ve had good and bad experiences. The bad ones happened due to a lack of experience. We started the business with challenges but managed to overcome them, mainly by persevering despite not seeing profits at first. After the first year, we made profits, and I thought any business I opened would be the same, but that wasn’t the case. I made bad decisions; I opened many locations and had nine people working for me, and then reality hit. Not all businesses yield the same results, and not all employees are equally dedicated, so I had to close several locations. Now we have two stable stores. What advice would you give to others to avoid making mistakes when managing their business? First, I’d say that, like many entrepreneurs, our beginnings were tough, with just a few people. So, I’d advise carefully thinking things through before making decisions and analyzing the market you’re targeting. All the information you can gather about your business is valid and important for any changes. Finally, keep going, stay strong, and be motivated. From the moment I started the business, I knew I had to implement something automatic, especially for managing inventories, because we don’t always have the time or motivation to do manual calculations.

In a remarkable journey that spans continents, a retail entrepreneur in Trinidad and Tobago has turned her passion for hair extensions and wigs into a thriving business. After relocating to the UK with her husband, she faced the challenge of maintaining her career as an attorney while managing a new venture. Utilizing her family’s business background and the power of Loyverse POS, she has successfully streamlined her operations and expanded to multiple locations. Her story is a testament to resilience, adaptability, and the belief that hard work truly pays off. What type of business do you run, and how did your journey as a business owner start? I have a retail business in Trinidad and Tobago that sells hair extensions and wigs. The business started in 2016. My husband is part of the air force in the UK. Because of his job and of us getting married, it meant that he was going to travel a lot. I moved from Trinidad and Tobago to the UK to live with him. Due to this, it was challenging to keep my profession; I am an attorney. Since I could not be a stay-at-home wife, transferring my business to the UK would not be suitable since my husband would move a lot, and I would move with him. That is why we decided to get something that would entertain me. I have always been interested in online businesses. I started to see various options for what type of business I could open, and my mom suggested the hair extensions and wigs business. She knew several people who were doing the same business as well. I started to research, and about a half and a month later, we ordered our first box of hair extensions, and that was it; we haven’t stopped since. The business has grown really well for the last couple of years. Last December, we opened our second location. An advantage that helped me with my business was the fact that I had some knowledge about business management. I come from several years of being with my mom and dad who have run their businesses over the years of growing up. Does your family help you manage the business since you are not always physically there? No, I have set up everything. I have made the businesses independent. I have CCTV cameras. I monitor and control everything from England. One challenge I have is caused by the difference in time between Trinidad and UK. UK is five hours ahead, so if I need to arrange something with my staff, I have a few hours available to do this in a convenient time for both my team and myself. But I have managed to basically control everything remotely. What is the philosophy that you always try to follow in business? I would say hard work pays off. It was hard when we started because we needed customers to believe in our business and products. There are a lot of other sellers in the market and a lot of sellers that are scammers in the industry as well. There were a lot of nights that we could get only 2-3 hours of sleep to reply to all our customers. My husband would often help me even though he was working as well. I would get to bed at 10 pm, for example, and my husband would wake up to check all the messages that we were receiving online from our customers and register their orders. As I said, hard work pays off, and I think this is how a journey in business works. How did you come to know about Loyverse? We initially used to use another point of sale. After a couple of years, in 2022, we decided to move the business from offline to online because of the pandemic. I created an online store and was able to sync it with our POS initially. However, the synchronization began to have issues, and I could not find out where the error was. The stock displayed in the online store was not correct. This situation forced us to find another alternative. While searching, we tried several POS systems. When we came across Loyverse, it was one of the best options for us in the market. The only drawback was that it could not be synced with Ecwid, the platform we used for our online store. How has the Loyverse system impacted your retail operations and overall business efficiency? I like it because, first of all, it is a straightforward platform to use and understand. We have used customer support several times when we initially transferred everything to Loyverse and received immediate support, which we didn’t have before. I loved the fact that you can have multiple locations in the same account, and you don’t have to log out and log in to something else. The only thing that I would have liked is to see the sales report by stores in the same view rather than having to filter one by one. We have two physical locations and a website. The website is only the addition of the two locations. I would like to see a grid in the Dashboard that shows the stock in each store for each item. Are you using any of the paid services that Loyverse offers? Yes, I am using Advanced Inventory and Employee Management. Advanced Inventory is beneficial for keeping track of stock and recording everything. Employee Management has been a lifesaver, with the option of managing employees’ access rights. I have set up their role so they cannot change or edit anything. When I need to update items or some settings, I do it myself from the Back office. Initially, when I transferred my business to Loyverse, I hired someone in IT to manage the account, but we had some misunderstandings, and I could not rely on him anymore, Have you added your customers to your Loyverse account and activated the Loyalty program? Yes, I am using that at the moment. I recently activated the loyalty program. The customers accumulate points on every purchase, but we have not started redeeming the points yet. How do you utilize Loyverse’s reporting and analytics features to make informed decisions about product assortment, pricing, or promotions? The reports are really lovely. It is much better than the other POS that we used before. I like very much the shift report and the detailed breakdown it gives for all the cash movements in the cash drawer. I also use the Dashboard app a lot, which helps me quickly see the stock of all items in different stores. Is there any advice or words of wisdom you would like to share with aspiring entrepreneurs looking to start their own business? I suggest going for it. You will never know what works unless you try it. If it doesn’t work, that is fine as well. Keep on it, and you will find something that works for you.

In the vibrant landscape of Tanzania's healthcare sector, David opened his pharmacy just a year and a half ago, fueled by his passion for pharmacy and a desire to serve his community. Facing numerous challenges in inventory management and customer relations, David turned to Loyverse, a POS system that transformed his operations. In this interview, he shares his experiences with Loyverse, highlighting how its features have streamlined his business and offered valuable insights for aspiring entrepreneurs. What are some challenges that you faced during your first year in business? There are many challenges. Some are related to inventory management, tracking stock that comes in and out, and tracking product expiration dates. These challenges pushed me to search for a system that would help me manage my business effectively. Other challenges that I faced are market-related. When did you start using Loyverse in your pharmacy? I started to use the Loyverse system in February of this year. Did using Loyverse change how your business operates, and which features are you using most? Loyverse has been a handy tool that has helped me significantly to manage the inventory and track my business with the sales reports that it offers, allowing me to see the profits. I use the Advanced Inventory subscription. It is effortless to send orders to suppliers and update the stock in the system. I use this feature very frequently. I love all the reports that Loyverse offers. The Sales summary report shows me how the business is doing, compares each period with the previous period, and helps identify the busiest days or hours. Before using Loyverse, I tried to track everything manually, which was quite a hassle. Implementing Loyverse has made all the tracking easier. I am also using Employee Management so that each employee has their profile in the system. This helps me manage their access rights and track their performance. Did you use other POS systems before Loyverse? I tried several POS systems. However, I was very impressed with Loyverse because of its simplicity of use and purchase order functionality. Another fact that convinced me to use the Loyverse POS system is that it can be installed easily on smartphones and tablets. Do you have loyal customers, and have you registered them with Loyverse? Yes, I have loyal customers. I still need to add them all to the system. I am still working on my customer base. I have added only a few of them to my Loyverse account for now. I want to add all my customers and explore the loyalty program feature in the future. Do you utilize the Loyverse additional apps? Yes, I use the Loyverse Dashboard on a daily basis. It helps me with the reports and quickly sees the stock update of items. I like the push notifications feature when an item is low or out of stock. Have you used the Integrations service to integrate Loyverse with other apps? I have tried to connect Loyverse to Quickbooks. But, since I am still new to the business and our profit is low, I have decided to postpone using the Integration for a second moment. How would you describe your experience with Loyverse’s customer support? Have they been responsive and helpful in resolving any issues or answering your queries? The customer support is very fast. I have not used it frequently since I have found answers in the Loyverse Community and your Help Center. What advice would you give to other young entrepreneurs who have just started their journey? If your business is small and new, like mine, I suggest investing in a good system. Of course, I would recommend Loyverse to get started. You can always start with the free version and upgrade when your business grows.

Nestled on the picturesque island of Gili Air in Indonesia, Marta Jes runs "Little Gili," a charming boutique catering exclusively to children's needs. Founded out of a personal necessity to provide quality toys and educational materials for visiting families, Marta's shop has quickly become a haven for both locals and tourists seeking thoughtful, eco-friendly products. Despite the challenges of operating in a remote and tourist-centric environment, Marta's strategic use of Loyverse POS from the outset has played a pivotal role in managing daily operations and fostering growth. In a candid interview, she shares her insights on starting and sustaining a unique business on this idyllic island paradise. What is your business about? I have a small offline shop. It is like a kid’s boutique. The shop is located on a small island of Indonesia called the Gili Air, which would take you an hour and a half to go around. This island is very touristic, and the visitors are particular. A second ago, I was looking on the web for Loyverse, and you have features to add and manage your customer base, but my clients are coming to the island for one to three days for holidays with kids. Probably, they will never come back here, or they will come in terms of years or something like that. A few families live on the island with kids, and I would say they are my loyal customers. What inspired you to start this kind of business? I have two boys, six and eight years old, and this is the place where we usually come for a quick getaway. I am the mom who is always prepared, which means we have coloring books and crayons when we are waiting for the food. My kids don’t usually sit on the phone, so we need to be prepared. What if I don’t have the coloring book and staff? There is no place on the island where to buy such items. This island is considered a family-friendly place. If you have kids, you would come here and not to the other two islands next to Gili Air, one for yoga and the other for people who prefer parties and noisy activities. This got me thinking that if families are coming here, they don’t have a place where to buy toys, coloring books, puzzles, and other items that are needed for their children. There is a supermarket with nothing and everything in it. They offer only some plastic toys that will be destroyed within 5 minutes. I had never thought I would be a shop owner, but I felt that this was something that the island was missing. This was my first business, and I would need to open my wallet wide to have it. It is not like let’s spend 50 euros and try it to see if it will work or not. But, so far so good. When did you open your shop? I have opened the shop on July 5th. It will be a year since it opened soon. Have you used Loyverse since the beginning, or did you start using it later? I used Loyverse since the very beginning. Before I opened the shop, we had a small social project where my friend and I helped the local community produce coconut products, and sometimes, we were in the market trying to promote these products. That was the first time we came across Loyverse. We checked a very basic version of Loyverse then, only to register sales and print receipts. That was three or four years before opening my own shop. When I opened the shop, I didn’t do extensive research about the POS app. I know that in Indonesia, there are two popular POS used in Coffee and other businesses. But I decided to go ahead with Loyverse. I know that I don’t use Loyverse fully. I am paying only for employee management at the moment since I have an employee who needs to have her own access to the system. I know that I can have Advanced Inventory and use Integrations to connect Loyverse with other systems, but I might explore the other two add-ons later since I don’t need those extra features at the moment. How was the onboarding process for you and your employees? The girl working in the shop is 21 years old, so you know, you just show the app, and she is like, “Great, I got it,” but for me, it took a little bit longer :). Even though her English is not the best, she has no issues with the system. She knows everything, and it is excellent. Sometimes, when I visit the shop, I see how she is using the app and learn something new myself. It was easy to set up everything. I think after two months of using the app, while I was talking with my friend who is also using Loyverse for her business, we were discussing how to track the cash that goes in and out of the cash drawer, and she told me that I needed to activate the shift feature and the employee needs to count the starting cash and the cash at the end of the day and the system will help with the cash reconciliation. So, I was learning new things along the way and using more and more features. Are you the only one with access to the Back office, or have you given your employee access as well? I am the only one who has access to the Back office. The employee has restricted access rights. What has been the most helpful feature for you so far? One of the most useful features has been the daily reports, which allow us to understand daily sales. I also appreciate the receipts report because it is essential to know which items have been sold. As I mentioned, my shop is really small, so I don’t have 50 units of a specific product, for example, since I simply don’t have the space for it. Today, I saw that my employee sold four units of a particular product, and I know that we had only eight units of it in stock. Every day, I can quickly check which items have been sold. I use the Dashboard app very frequently, and I appreciate that I can see the total number of receipts, total sales, and how many items were sold. Still, I would also like to see the individual receipts since, for me, it is interesting to see who bought what. I can see this information on the computer, but unfortunately, I cannot see it on the phone as well. What improvements would you like to see in the Loyverse system? I noticed that once you create an item with variants, it is not possible to delete them and make the item a simple item again. Sometimes, I have items with variants, but when I notice that some of the variants are not selling well, I would like to remove them. This is an improvement that I would like to have. But overall, I am really happy with the system. Do you sell only offline, or do you also have an online shop? I have Instagram since if you don’t have Instagram today, you don’t exist. When I first opened the page, I was committed to posting every day, but this is not in my nature. Actually, I don’t feel it. I like to see and swipe rather than post. I was committed, but I noticed that my customers don’t care because most of our customers are walk-ins. I started to post every day for every new product; I even started to post reels, then I stopped for a week, and I noticed that it did not affect the sales at all. After this, I decided that I didn’t need to advertise via social media or other channels. I think this is also due to the fact that we are the only shop of this kind and there are no competitors. Sometimes, people from other islands contact me via Instagram to ask if I have a specific product in stock, and if we do, we ship it to them by boat. In Indonesia, we have a page called Tokopedio. I have an account there, but I rarely use it as well. Do you plan to open more branches of your shop in the future? I was thinking of making this store bigger and maybe expanding with some kids' activities, like workshops for kids, drawing, etc., since this is something that the island does not have. On the other hand, this would be more risky than selling diapers. We are talking about small humans, and I have two boys, and it is a real challenge. So, I have to really study the pros and cons before making the final decision. What is the philosophy that you try to follow in business? I don’t know if it is a philosophy, but it is mostly related to the items that we are selling. We don’t have plastic products inside, and the island is also very eco-friendly. We tend to have wooden toys, puzzles, and books and avoid anything plastic. I think kids can and should play with very creative toys, and they don’t need phones or plastic toys that will harm them. All the products that we offer help to boost the children’s creativity. I don’t know if it is a philosophy, but I don’t sell anything in my shop that I wouldn’t let my children use. What message do you want to give other young entrepreneurs who might be planning to open a new business? I am an Excel person. I would not go through anything without really thinking about it. I am not a business shark. This is the first time that I opened my wallet to open a business. I made some profit before making some small things, but it wasn’t this level of investment. What I know now is that it is not possible to make a profit in a business without opening the wallet a little bit. The more money you put in, the more money you will get. I know that from this small shop that I have, I will not build a villa with a pool, but is it something. My advice is to calculate everything and have a backup plan. It is a risk, but no risk, no fun.

In the bustling heart of the Philippines, Burger Mama stands out as more than just a local eatery. Led by Marjorie, this beloved burger joint uses Loyverse POS to streamline operations and create jobs for local students. In this interview, Marjorie shares how Burger Mama is helping students achieve their educational dreams while serving up delicious meals. Why, how, and when did you start your business? My current business started during the pandemic. Before, I have been in the furniture and lights business for almost nine years. During the pandemic, we had to shut down our operations in the Ayala Mall. With nothing to do at home, I decided to recreate the burger recipe I used to make more than ten years ago. Even McDonald's was closed during that time, and my son loves burgers. So, I started making burgers again and shared them with friends in our community. They loved it and encouraged me to sell them. Initially, I was hesitant because I wasn't into food and wasn't used to working in the kitchen, having spent 22 years in the corporate world, including 15 years at Pfizer and nine years at Mead Johnson. However, the feedback was positive, and we already had a following of people who loved the burgers. Even after the pandemic, some consistent customers kept ordering from me. When we relocated our furniture store last year, I found a small cafe space next to it. That was my condition: if we could find a small cafe space beside our furniture store, I would consider managing both. So, in April 2023, we opened Burger Mama Cafe, offering homemade burgers in a small, cozy setting. This allowed our regular clients to have a go-to place for their burger cravings. Who inspired and supported you during the journey? My mom, who was in the US, played a significant role in encouraging me. During the pandemic, we would Facetime, and she would teach me how to mix ingredients efficiently. When I visited the US last year, she convinced me to open a burger cafe instead of expanding our furniture store. Her support and experience in the food business were crucial to my decision. Is Burger Mama expanding? By late last year, we opened another branch closer to the community where Burger Mama started. So now we have two branches. Despite our primary business being furniture, the burger business has gained traction, and we are slowly recovering from the financial losses incurred during the pandemic. What were the challenges and how did Loyverse help you? Managing the business operations efficiently was a challenge. I needed a good POS system but was cautious about the costs. I found the Loyverse POS system, through a recommendation and decided to try it. It was simple to use, especially for taking orders and managing sales. However, I faced difficulties with inventory management and integrating both branches into one system. Since Loyverse can manage multiple branches under one account and many other features, I plan to explore them further with support from their customer service. Any advice for aspiring entrepreneurs? Starting a business is not just about having the money; it's about having the right characteristics and attitude. You need tenacity, determination, and a willingness to work hard. It's different from being an employee where you earn a salary regardless of your effort. As an entrepreneur, you must make sacrifices and put in a lot of hard work. Additionally, having a clear purpose and passion for what you do is essential. Community Impact I'm proud that Burger Mama has been able to help young people in our community, like the graduating grade 12 students we've employed. It's fulfilling to see how our business has positively impacted their lives and helped them with their education. Final Thoughts and Future Plans So far, I'm happy with Loyverse and the support they offer. There are still features I need to explore, such as inventory management and integrating both branches into one account. I plan to reach out for support to streamline Instagram: https://www.instagram.com/burgermamaph?igsh=MTJ2YmpneHYwZmM5dg== Facebook: https://www.facebook.com/burgermamaph?mibextid=LQQJ4d

Hello @Laurence Unfortunately, we don’t have the specific feature in Loyverse which can help you with this request. However, there’s a workaround solution that I can share with you. This workaround uses spreadsheets. First, filter the sales report by items for the desired month period. Export the filtered report so the data on the file will only contain reports for that month. Then, export your complete item list from Loyverse. Open both files, and copy the list of sold items from the sales report file. Paste the copied list into a new column in the item list file. To compare the information, use a special spreadsheet formula: =COUNTIF(B:B, A1) > 0 Replace B:B with the column containing the sold items. Replace A1 with the cell containing the item name from your item list. Filter the items to determine which item names haven’t sold for a month. This formula will return TRUE for items that were sold and FALSE for items that weren’t sold. With this, you can determine whether to continue stocking such items or stop getting supplies. Here’s an example of how you can use the formula:

In today’s fast-paced world, efficient and reliable point-of-sale (POS) systems have become crucial for the seamless operation of retail shops, cafes, and restaurants. These systems streamline transactions, manage inventory, and provide valuable insights into business performance. Loyverse POS is a particularly appealing choice among the various options available, offering a freemium pricing model that allows you to start without any upfront costs. Here’s why adopting Loyverse POS can be a game-changer for your business. Why Choose Loyverse POS? 1. Freemium Pricing Model: Loyverse POS offers a freemium model that allows you to access basic functionalities for free. This means you can start using the system without any financial commitment. This is a significant advantage for businesses looking to manage costs while gaining experience with POS systems. The basic version includes essential features like sales management, inventory tracking, and customer relationship management. 2. User-Friendly Interface: Loyverse POS is designed with simplicity in mind. Its intuitive interface ensures that even those without prior experience with POS systems can navigate and operate it effortlessly. This ease of use minimizes the learning curve and allows you to focus on running your business rather than struggling with technology. 3. Comprehensive Free Features: Despite being free at the basic level, Loyverse POS offers a wide range of features that cater to the needs of retail shops, cafes, and restaurants. Some of the key functionalities available in the free version include: Inventory Management: Track stock levels and receive notifications for low stock. Sales Analytics: Access basic reports on sales trends, best-selling items, and peak business hours. Customer Relationship Management: Build a customer database and track purchase history. 4. Advanced Paid Features: As your business grows, you may find that you need more advanced functionalities. Loyverse POS offers several paid add-ons that can enhance your system's capabilities, such as: Advanced Inventory Management: Manage stock across multiple locations and generate detailed inventory reports. Employee Management: Track employee sales, manage shifts, and calculate working hours. Integration with Third-Party Services: Connect Loyverse POS with accounting software, e-commerce platforms, and other business tools for streamlined operations. 5. Mobility and Flexibility: Being a mobile POS system, Loyverse POS allows you to manage your business from anywhere. Whether you’re at the counter, on the floor, or even off-site, you can access real-time data and make updates as needed. This mobility provides unparalleled flexibility and convenience. Gaining Valuable Experience For businesses new to POS systems, starting with Loyverse POS offers an excellent opportunity to gain hands-on experience. Here’s how: 1. Explore the Free Features: Experiment with the free features and see how they fit into your business operations. This exploration phase will help you understand the essential functionalities for your specific needs. 2. Identify Pain Points: Using Loyverse POS will allow you to identify any pain points or limitations that might arise in your day-to-day operations. This firsthand experience is invaluable when it comes to evaluating other POS systems in the future. 3. Make Informed Decisions: After using Loyverse POS for a while, you’ll be in a better position to decide if you need to upgrade to the paid features or even switch to another POS system. You’ll have a clear understanding of what features you require and which ones you can do without, ensuring that any future investment is well-informed and tailored to your needs. Conclusion Starting with a modern mobile POS system like Loyverse POS can significantly enhance the efficiency and effectiveness of your retail shop, cafe, or restaurant. Its freemium pricing model, user-friendly interface, comprehensive free features, and mobility make it an excellent choice for businesses looking to streamline their operations and improve customer service. By gaining experience with Loyverse POS, you’ll be better equipped to evaluate and choose the right POS system for your long-term needs. Embrace the future of point-of-sale technology and set your business up for success with Loyverse POS.

Nelson Osorio is one of the owners of OUSI, a company seeking to enter the clothing manufacturing, distribution, and sales market. Ousi has found in Loyverse the bond to continue to grow and make its way toward new goals. What makes OUSI stand out in the market? We are a resilient company eager to be recognized nationally and globally. We offer good service to our customers, who are the reason for our growth and essence. We are constantly looking for different strategies, and in this case, with Loyverse, we implemented improvements in the sales processes. We stand out for being a company with a hunger to grow and move forward with our project. We also stand out for the fact that everything we sell is our own brand; we are manufacturers. How long ago did you start the business? We have two physical stores. We have been working with the first store for two years and with the second one for one year, and we started implementing Loyverse last year for the two stores, which are located in different cities. At what point did you look for and start using Loyverse? Since we started with our first store, we saw the need to implement a system because manual sales are super time-consuming, especially since we do retail sales and wholesale. Manual invoicing is very laborious when there are many units. For this reason, we were looking for tools to facilitate this process within the store. Some systems had an expensive value, and for an entrepreneur who is starting out and has a lot of expenses, it was not possible to add an additional expense. After a few months, my partner’s wife, who owns an ice cream shop, recommended Loyverse to us. I searched the internet with YouTube videos. At first glance, it seemed very friendly for the entrepreneur, so we decided to implement it in the first store for testing; as it fits our needs in facilitating the sales process with our customers, we implemented it in the second store. Concerning the sales process, do you have any specific needs for your business? Mainly to give the customer his physical sales receipt because we use the receipt printer. Our relationship with the customer has changed because, in our business, it is advantageous to deliver this receipt; if the customer needs a refund or guarantee, he has his physical receipt to do this procedure with us. Additionally, we can use the Dashboard application to review the sales report in real time. In addition, the Back office reports per store help identify the store that sells the most, the category with the most sales, and the top-sold items. These are some of the many positive points that we find with Loyverse. When you started, how would you rate this first overall experience with Loyverse in terms of difficulty? It seemed simple to me. I am a curious person, and I like to experiment and explore. I explored the back office a lot, and if any doubt arose, I would go to the videos. You quickly become familiar with the system. We offer ladies’ garments of different types, and creating our products using inventory management tools and variants was quite simple. What was the tool that led you to choose Loyverse? In general, everything, but I would emphasize the option to give a printed invoice to the customer and customize this receipt. You can put the store logo and add general information about the store, such as address, phone, and social networks, in the header. It is also possible to review the purchase information because it is possible to add comments when adding an item, which serves as additional information for the customer. Another tool I liked was the refunds; if the customer needs a refund, we can add the terms and conditions for changes and guarantees on the receipt footer, which is also available in the free version. The customization of this receipt gives our business a big company feel. Has the information provided by Loyverse helped you make decisions within the company? Having access to a more detailed sales report has helped us save a lot of time and work. We have all the information at our fingertips. From the back office, the sales by item report gives us information on the top 5 products that are selling. From the dashboard application, we can also see the other items that have been sold. Apart from the top 5, we can see in the report sales by category how many units have been sold. All this information is essential for decision-making. Considering your growth process, how did your business management change after using Loyverse? Everywhere we look, there are positive points. First, when we made the sales, they were all done by hand. When there were too many garments, all the work was multiplied. It was also negative for the customer because the billing process was delayed, and the customer had to wait. On the other hand, discounting the garments, the general balance of sales, etc., was also manual. After Loyverse, all our work has become easier, mainly for me as owner and administrator. Before, I had to count each closing one by one. However, now all that information is available in the Loyverse reports, and I only take one day a week to review everything. Was your relationship with customers affected by the use of Loyverse? With Loyverse, our brand has grown in that aspect, and so has our relationship with our customers. Because in the type of business we run, delivering a printed receipt with so many details shows the customer the quality of our attention and service. Besides this, it generates curiosity for the customer and even other entrepreneurs because everything is handled wirelessly and gives an air of modernity to our business. How do you see the future of your company in the coming years? What are your short—and long-term goals? In the short term, initially, with the issue of the production of our garments, we want it to be faster; we are currently working on that. Our collections have been launched with very long lapses of time. Now we are bringing them out faster so that our customers find more variety whenever they come. In the medium term, we are going to improve social media marketing to improve physical sales, implementing sales through social networks and the Internet to increase our turnover. Do you have a final message for readers? The message we would like to share with all entrepreneurs is never to stop working on your venture; if you have already started, if you are there, do not give up; things do not happen overnight; to grow, it takes a lot of effort, sometimes with tears. To make a business go forward is a full-time job, and sometimes, there are moments when it seems we can no longer continue, and it appears that the time we invest is not worth it, but you must firmly believe in yourselves because every effort is rewarded.

loyversetpv ya debería tener un progama para pc !! Señores .... Estamos casi en el 2021 . No tener loyverse para pc es un atrasó .

Hi everyone, I’ve created a WordPress plugin that seamlessly syncs categories, products, images, and inventory from your Loyverse POS to WooCommerce. The plugin is simple to install and easy to use—just enter your Loyverse access token and click Start Sync! Key Features Real-Time Sync with Webhooks After the initial sync, the plugin’s webhooks ensure your WooCommerce store stays up-to-date automatically. Product Updates: When you create or update a product in Loyverse, the product webhook instantly updates your WooCommerce store with the changes. Inventory Updates: Any sale, refund, or stock adjustment in Loyverse POS or Back Office is instantly reflected in WooCommerce, keeping your inventory accurate in near real time. Soft Deletes: If you delete a product in Loyverse, it’s moved to the bin (soft deleted) in WooCommerce, so it doesn’t appear on your store but can be recovered if needed. Product Availability: Unchecking the "The item is available for sale" option in the Loyverse product edit screen will hide the product from public view on WooCommerce. Smart Tags Smart tags are special snippets you can add to product descriptions in Loyverse to control how specific product details sync with WooCommerce. [SKIPSYNC]: Prevents the product from syncing to WooCommerce entirely. [SKIPIMAGE], [SKIPTITLE], [SKIPPRICE], [SKIPDESCRIPTION]: Allows you to exclude specific details (like images or pricing) from being synced. More smart tags, offering even finer control, are planned for future updates. These tags give you flexibility to customize what gets synced and how your WooCommerce store displays your products. Current Status The plugin is still in its early stages (Beta), so there may be a few bugs. However, it is actively developed, with regular updates to fix issues and add improvements. Despite being a work in progress, it’s already performing well on several WooCommerce stores. If you’re interested, give it a try and share your feedback—it would mean a lot and help make the plugin even better! We have decided to make the first version freely available from the Wordpress plugin directory. I'll post a link here once it's been accepted. The free version will be unrestricted and will perform as described above. There will also be an upgrade option within the plugin that will be fairly priced that will give you access to free updates, more great features and one to one support.

I am writing again to request the integration of Stripe as a supported payment processor on your platform. Given the increasing global adoption of Stripe, I believe this integration would significantly enhance both user experience and business reach. Why Stripe? Global Reach: Stripe currently supports 46 countries and continues to expand, making it an ideal choice for businesses looking to serve international customers. Seamless API & Developer-Friendly: Many modern applications and SaaS platforms already support Stripe due to its well-documented API, making integration smooth and scalable. Trusted by Industry Leaders: Stripe is widely used by companies such as Amazon, Shopify, and Google, demonstrating its reliability and effectiveness. More Payment Options: Stripe supports multiple currencies, local payment methods, and digital wallets, ensuring users have diverse payment options beyond just traditional banking methods. Competitive Pricing & Security: With competitive processing fees and built-in fraud protection, Stripe ensures both affordability and security for businesses and consumers alike. Currently, your payment processing options are primarily focused on local providers, which limits accessibility for a global audience. By integrating Stripe, you would expand your market reach, improve customer satisfaction, and enhance the overall payment experience. I urge you to consider this integration and would appreciate any updates regarding the possibility of Stripe support in the near future. Please let me know if further discussion or details are needed. Thank you for your time and consideration.

Quick update. We’ve been hard at work adding even more powerful new features based on feedback from our beta testers, including automatic customer integration, seamless syncing of Loyverse customers to woocommerce along with their loyalty points which are converted to WooCommerce coupons, and enhanced Smart Tags for even greater flexibility. These improvements ensure the plugin will not only save time but also provide a truly seamless experience between Loyverse and WooCommerce. We're currently in the final stages of development and testing, making sure everything runs smoothly before the official release. While I don’t have a confirmed launch date just yet, I can say that we’re getting very close!

I was under the impression that I would be able to export my sales reports with out subscription, only difference being that the data is stored for 31 days. Is this not the case? At no point online reading through the how to documents does it state that this feature is only available in the paid subscription. On my old touch till you would just print the report out that it stored in the memory. Is there a way of printing the report from the POS.

We have been using Loyverse since 2022 but are now unable to access our sales history before 31 days without paying and cannot export either - is this correct?

Hi, I'm based in the UK and had an email about the change to limited history from Feb 25. I find the history and reporting features really useful so would definitely like to keep and keen not to lose any data. My questions are How do I sign up for this subscription? If I don't sign up but want to at a later date will my data still be held to able to access again once I pay? My data goes back to 2022. Thanks! James

The App shown in the video will be capturing the data from the scale in a similar way to how a barcode scanner captures data from a barcode, then passing that data to the pos. So it all happens locally and not via the api.

In addition, we used modifiers for this situation. We have a Modifier named REMOVE. Additionally, we put a – in front of the item and made it all caps and put NO in front of the item so there is NO MISTAKE. (See attached) Ie. –NO MUSTARD –NO MAYO –NO ONIONS ETC... This is much quicker than typing a Comment; it perfectly shows on the KDS! I would recommend this method over Comments because of its consistency and accuracy. Sorry, I'm not at the KDS to show an example, but it's perfect to use a Modifier this way.

It’s taking a little time for my WordPress registration to be authorized, but rest assured, I’ll upload the plugin as soon as possible! Meanwhile, I’ve been busy adding some exciting new features to the free version. After the initial sync, you’ll be able to assign your Loyverse products to multiple WooCommerce categories—directly from the Loyverse Back Office! There’s no need to visit your WooCommerce admin panel. Simply select additional categories from the dropdown menu in either the product list view or the product edit screen in Loyverse. Once you’ve added all the desired categories, just re-select the original category the product belonged to in Loyverse. Another feature I’ve added is the ability to create a new WooCommerce product for each variant you’ve set up in Loyverse. However, I understand that you might not want this behavior in every case. To prevent WooCommerce from creating a separate product for each variant, simply add [SKIPSYNC] to the product description in Loyverse. For those who find this feature useful, you can further customize it with smart tags: Use [SKIPIMAGE] to assign unique images to each variant in WooCommerce. Use [SKIPPRICE] to manage variant-specific prices in WooCommerce. Use [SKIPDESCRIPTION] to set unique descriptions for each variant. These tags give you full control over how your variants sync to WooCommerce. And more to come Stay tuned....

Self-ordering kiosks are becoming popular here in the U.S. especially in the restaurant industry. I am considering a kiosk for my fast casual restaurant and was wondering if anyone has successfully or unsuccessfully set up a self-ordering kiosk hardware to operate with the Loyverse POS software. I was told that as long as the kiosk is at least Android 5 or iOS 12, and with 1GB RAM, it should THEORETICALLY work with Loyverse. If you have this experience, please kindly advise, e.g. what 3rd party kiosk did you use with Loyverse? Did they work together well or not? Any particular difficulty? Any opinion on the related cost versus benefit? I thank you in advance for your feedback!

I just had this and it's now sorted after I tried reselecting my trading currency from my account page.

Hello @Durant and @Coral There is a Chrome Extension that allows us to print A4-size Tax invoices from the Back office. https://chromewebstore.google.com/detail/linvoice/mpkjbgbdmfpiogljcgaekbnaibnimgkg I started using it a few days ago and it works fine.

Hello there dear user! We have recently launched a new feature on mobile devices that is somewhat similar to the screen customization available for tablets and iPads. This new feature, called "Favorites," allows you to customize the POS screen. In the Favorites section, you can add and customize up to 30 items. These customized items will sync across all POS devices, so you won’t need to worry about customizing them one by one. I created this short preview of how it works on the POS device: For more information, please check this help article that we prepared: https://help.loyverse.com/help/favorites-on-smartphones

Customized my CDS using an old Laptop and a 2nd screen with OBS & LDPlayer(android emulator)

Buenos días, Sería importante saber sobre eso puesto que si no, deberíamos buscarnos otra alternativa...

Hey there! With such a requirement, it is better to use the open ticket feature. With this feature, you can print the bills at the end of each day and then merge all the receipts at the end of their stay. Additionally, you can add a note to each ticket or customize the customer’s name on the ticket so that when you search, the names will appear as one. By doing so, you can easily merge all the tickets into one, combining them into the Monday ticket and changing the ticket’s name afterwards. To rename the ticket, you can click the 3 vertical dots and ‘edit ticket’ You can also check this help article from Loyverse, maybe this can help you to discover more features under this open ticket: https://help.loyverse.com/help/open-tickets

Hello, The tutorial How to Create a Composite Item states: The maximum nesting level for composite items is 3. If an item already has a third nesting level, it is not displayed in the drop-down list when searching for components. What are the nesting levels of composite items? Let say there is an Item 1. If Item 1 is the component of Item 2 - 1st nesting level, then if Item 2 is the component of Item 3, - 2nd nesting level, then if Item 3 is the component of Item 4, - 3rd nesting level If you cannot find some items when trying to add it as a component, please check two different cases. 1) The ingredient has already three levels of components Suppose you create item 1 and then make it a component of item 2. Then you make item 2 a component of item 3. And finally, you make item 3 a component of item 4. Now you have reached the 3-d level. When you try to add item 4 to item 5, the restriction on three nested levels manifests itself as the fact that you will not see item 4 in the list. 2) A composite item is already an ingredient of another item Let's say you have a composite item 3, with the second nesting level. It consists of item 2, which includes item 1. And you have item 4, that is already the component of item 5, so they have one more nesting level. And you try to add item 3 as a component of item 4. It is not possible because this action will create a 4th nesting level. And you will not see item 3 in the list. How to check the levels of composite items If you cannot find some items when trying to add it as a component, it is better to start checking the component items' nesting levels. You can open each component from the Back office items list and inspect each item and its components. In case if you can see only one-two nesting levels of those items, you can check the nesting levels of the composite item. It is better to do in the exported file.

Creo que hablo por todos en pedir la implementacion de que se pueda agarrar de inventario los modificadores. Para los restaurantes es complicado seguir el inventario de la manera que lo tienen. Llevo casi dos años usando la app y he pensado seriamente buscar otra solución para mi negocio. También estaría bien habilitar promociones por fechas y/o horarios como dijo donquescencio