Kapehan is a coffee shop and camping-inspired chill spot in the Philippines, created to provide customers with a welcoming place to relax, work, and enjoy good coffee and food. In this interview, owner John Aries Torres shares the story behind the business, which opened in February 2026, and the motivation that drives him to create enjoyable experiences for his customers. He also discusses how Loyverse POS has helped him streamline daily operations. From his experience with the system to his ambitions for future expansion, John offers valuable insights into running a coffee shop and advice for aspiring entrepreneurs.

Can you briefly describe your business?

Kapehan is a coffee shop and camping-inspired chill spot in the Philippines. We started this venture because we wanted to create a welcoming place where people could relax, work, enjoy good coffee and food, and simply spend time with friends.

What keeps us motivated is seeing our customers interact with one another and enjoy their time here. What I love most is seeing so many people enjoying our coffee, and I truly appreciate their support. We officially started the business in February 2026.

Before starting this business, had you run or been involved in any other ventures?

Yes, I had another business before starting Kapehan. I previously owned a retail shop where I sold smartphones, which gave me valuable experience in running a business.

How did you come across the Loyverse POS app, and what made you decide to implement it in your business?

I first came across Loyverse through our friends’ TikTok videos. They were also using Loyverse POS, which made me curious to try it out and explore its features.

After testing the app and seeing what it could do, I found it to be an incredible tool for managing our business. That experience encouraged me to implement Loyverse POS at Kapehan.

Which Loyverse POS features do you find most useful in your daily operations?

Loyverse is extremely helpful in managing the day-to-day operations of our coffee shop. It has been a game changer for us, and one of the features we love most is the inventory management system.

It makes it incredibly easy to monitor stock levels, keep track of our inventory, and identify our best-selling items. Loyverse has also helped us streamline the ordering process and manage our menu more efficiently.

In addition, the customer loyalty features allow us to reward our regular customers and encourage them to keep coming back. These features help us build stronger relationships with our customers and show our appreciation for their continued support.

The reports are also very useful and important to our business. They make it easier to monitor sales trends and understand how our business is performing, allowing us to make more informed, data-driven decisions.

I have also registered three employees in Loyverse. The system helps me manage their access rights and monitor their individual sales, making it easier to oversee our team and daily operations.

How was the onboarding process with Loyverse POS?

The onboarding process was extremely easy. I watched some YouTube videos that explained how to use the different Loyverse features, and they helped me quickly understand how to operate the system properly.

The tutorials made it easy for me to learn the system and start using it in our daily operations.

Are there any features you would like to see added or improved in Loyverse?

Yes, there are a few features I would love to see added or improved.

First, I would like to have more color options that can be assigned to individual items or categories. This would make it easier to organize and visually distinguish different products in the system.

I would also appreciate having more integrations with accounting software, as this could help simplify our accounting processes.

Lastly, I would like to have more customization options for the loyalty program, particularly the ability to set expiration dates for loyalty points. This would give businesses greater flexibility in managing their customer loyalty programs.

What are your future plans for Kapehan?

At the moment, my main goal is to increase our sales and generate enough capital to open a new branch. I am focusing on growing the business and building a strong foundation that will allow us to expand in the future.

Do you use social media to promote your business?

Yes, we use social media to promote Kapehan. We create advertisements across various social media platforms to reach our target audience and introduce more people to our business.

You can follow us on Instagram and Facebook to stay updated on what we offer and what is happening at Kapehan.

What advice would you give to young entrepreneurs who want to start their own business?

Managing a business and being a business owner have a lot in common. Both require a strong focus on people, systems, and consistency.

It is important to establish documented processes for essential operations such as sales and inventory management. You should also hire people based on their attitude and train them to develop the skills they need to succeed.

Another important piece of advice is to monitor your numbers weekly rather than waiting until the end of the month. Keeping track of your business performance regularly allows you to identify problems early and make timely decisions.

Lastly, set clear standards and make sure you consistently enforce them. People learn what is expected of them based on the standards you maintain. If you allow careless food presentation or delayed customer replies to go unaddressed, even once, those behaviors can gradually become the new normal.

Consistency is key. Establish your expectations, lead by example, and make sure your team understands the standards you want to maintain.

Take the next step! Sign up for Loyverse and experience it for yourself, starting free.