Unable to Cancel out of Failed Card Transaction Process

[Braishfield_Pantry]

Hi - We have our POS connected to the Card Machine via the Cloud i.e. the POS communicates the sales value to the card machine for processing.

Sometimes that connection is lost and when you tap on Card Sale on the POS you then get completely stuck (as the card machine never responds) and it is impossible to cancel out of the card sale on the POS. The only way we have found to resolve the issue is to stop the POS application, start it up once more and re-enter the entire sales transaction which is not a great experience for the customer.

Can we have a way to cancel out of a card sale process from the POS even when there is no response from the card machine?

[Shinjin]

Hello,

Could you please update the Loyverse POS app on all of your devices to the latest available version, v.3.24, on iOS?

Afterward, please check if your issue persists and let us know if you have any other concerns.