francesca Posted December 11, 2024 Posted December 11, 2024 I was under the impression that I would be able to export my sales reports with out subscription, only difference being that the data is stored for 31 days. Is this not the case? At no point online reading through the how to documents does it state that this feature is only available in the paid subscription. On my old touch till you would just print the report out that it stored in the memory. Is there a way of printing the report from the POS.
Sam Posted December 16, 2024 Posted December 16, 2024 Hello there, We recently had a new subscription implemented called Unlimited Sales History. This subscription will allow you to access your past reports beyond the past 31 days. For more information, please visit our pricing page.
CleeveFV Posted January 4 Posted January 4 I was under the same impression too. I was expecting to be able to export all transactions less than 31days from the system without subscription.
Sam Posted January 6 Posted January 6 Are you having challenges with your reports? As mentioned, we recently released a new add-on subscription called Unlimited Sales History add-on, allowing you to access your report beyond 30 days if subscribed. If you are not subscribed, you will only be able to access your reports within 30 days.
CleeveFV Posted January 7 Posted January 7 Hi Sam I cannot export any of the reports I see on screen even if they are less than 31 days old. That is the issue. If I want to export last weeks data, I have to pay the subscription. That is misleading.
francesca Posted January 7 Author Posted January 7 I was very mislead over this same issue. I was under the impression that I would be able to export up to 31days but if I wanted longer I would need to subscribe. Considering this is information we need to keep and now we are expected to pay for it when my old till would just print the data off. After purchasing this till a few month back I am now stuck with it.
Sam Posted January 8 Posted January 8 Hello there, I sincerely apologize for the misinformation. To clarify, the Unlimited Sales History add-on subscription allows you to access your past sales reports past 30/31 days as well as export these reports. If you are not subscribed to the add-on, you may only view the reports within 30/31 days and you cannot export them. To export the reports and access your past sales beyond 30/31 days, you will be required to subscribe to the add-on. I hope this clears things up.
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