My previous Loyverse account used to offer unlimited access to sales history for free. However, my new Loyverse account only shows sales history for the past 30 days. Is this a new policy?

[PH2020]

My previous Loyverse account used to offer unlimited access to sales history for free. However, my new Loyverse account only shows sales history for the past 30 days. Is this a new policy?

[Sam]

Hello! 

The Unlimited Sales history is a new subscription that Loyverse implemented. This new subscription add-on, as the name indicates, allows you to have unlimited access to your sales history and export it. Additionally, the Integrations will be for free. 

Hope this answers your question.

[Shock78]

Hi, I'm based in the UK and had an email about the change to limited history from Feb 25.  I find the history and reporting features really useful so would definitely like to keep and keen not to lose any data.

My questions are

How do I sign up for this subscription?

If I don't sign up but want to at a later date will my data still be held to able to access again once I pay?  My data goes back to 2022.

 

Thanks!

 

James

[Sheila]

We have been using Loyverse since 2022 but are now unable to access our sales history before 31 days without paying and cannot export either - is this correct?

 

[mulu]

The same for us. We have an account and been using it daily since 2022. First time we are asked to pay for sales history. I thought it was only for new subscription. Is this a bug?

[RoastAndRoll]

I have just sat down to go through my finances for January and found that I cannot see the first couple of days anymore. I was under the impression that the 30 day limit was only going to apply to new accounts, and I have been using Loyverse since September 2022. I wanted to contact support about the change, and fair enough that they would want to migrate old users to their new £5pm paid model, but I am more annoyed at their support system. There is no phone number for support, and the only other fast support option seems to be the live chat which is locked behind a £20pm subscription. Locking customer support behind a more expensive subscription feels very anti-consumer, and I hope they either remove the support paywall or reduce it to their lowest subscription fee.