Cannot see option for Teya Terminal in Loyverse Back Office.

[Teya]

I am setting up a demo store for Loyverse (I work for Teya). 

 

When looking through back office to add a payment, I have no option for a Teya terminal.

 

I have Card, Check, Cash, Other, Sumup and Zettle.

 

I would like to have it fully intergrated for demo purposes. Please advise.

[Shinjin]

Hello,

We have added the Teya payment type to your Loyverse account.

Please reload your Back Office and then try adding it again as shown in the tutorial below:

How to Accept Card Payments with Loyverse POS and Teya
https://help.loyverse.com/help/card-payments-teya

[BillysBagels]

Hi,

I followed the link but as mentioned above, there is no option for Teya to show up on the back office. The only options that are shown are Card, Check, Other, Sumup & Zettle. I've attached a screenshot for clarification
 

This is the Teya Set up link: https://help.loyverse.com/help/card-payments-teya

" In the ‘Add Payment Type’ page, select the ‘Teya’ payment type from the drop-down list. Save your changes when done. " the Teya option is not shown on the list. 

[Shinjin]

Hello,

Please check your Back Office now if the Teya payment type appears on the list for you.

If it does not, please reload your Back Office or relogin into your Back Office.

[Teya]

@Shinjin

 

I am recieving the error 'You do not have Teya Aquiring Subscription. Please contact customer support' when trying to pair my terminal to my POS.

 

Can you assist?

 

Thanks

[Shinjin]

Hello,

Please contact our team at help@loyverse.com along with the details you have provided so far and our team will continue assisting you from there.

[Albert2025]

On 10/1/2024 at 1:08 PM, Shinjin said:

Hello,

Please check your Back Office now if the Teya payment type appears on the list for you.

If it does not, please reload your Back Office or relogin into your Back Office.

HI 

 

I dont get the payments option ..Please advise 

 

[Shinjin]

Hello,

Please make sure that your Loyverse POS app is updated to the latest current version.

Android: v.2.49.2
iOS: v.2.91

If after updating the POS app you are still not able to see the Payment types section, please let us know.

[Albert2025]

Thank You ShinJin 

 

We are 1 step closer however now it says Select terminal to pair but it doesnt detect it although the option has been enabled as per guide ....

[Albert2025]

Am I missing something as I cannot see the serial number listed ?hence no way how to pair them ...Both POS and Teya card machine are on the same WIFI and options enabled 

[Shinjin]

Hello @Albert2025,

Could you please try signing out of the POS app and then login again?

We will be waiting for your feedback.

[Albert2025]

Hi Shinjin 

 

I spoke to Teya Support and I was told they need to assign their serial number on their end ? I'm waiting to hear from them ..Thank you 

[Albert2025]

This has been resolved by assigning the serial nr by Teya Support - Thank You