Upload item list is running for hours and don't want to stop

[Cravebeer]

Hello,

I uploaded item list CSV file into "Item List" and it has been running for hours as attached.

Does anyone have any idea how to fix this problem or where to contact beside live chat help center? 

 

 

 

[Amirah]

It should not take that long, could you try to log out from the back office -> clear the browser's cashier and then log in and try to upload the file again? this should solve the issue 

Note: if you cannot log out, then you can exit this open tab, clear the cache and try again