Do customers earn Loyalty points from the sales they made before the Loyalty program was set up?

[Mia]

Hello, 

If I set up a Loyalty program now, do the customers earn an amount of Loyalty points from their previous sales? Or do they earn points only for the sales they have done after the Loyalty program was configured?

[Suzan]

Hi Mia, 

Your customers will not earn loyalty points from the sales they have made before your Loyalty program was set up. They will start to earn Loyalty points from the sales only after you have set up a Loyalty program and only while this program is active. 
If you decide to cancel the Loyalty program, your customers will no longer earn points from their sales, but the loyalty points they have accumulated while the Loyalty program was active will not be deleted.

If you need to learn more about the Loyalty program feature, I suggest you to visit this help article: https://help.loyverse.com/help/how-customer-loyalty-program