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Pets Yard is an online retail business that sells different kinds of pet products and services with various animal supplies and pet accessories. Founded from the love for pets, they are growing every day. The owner of the business, Mr. Mohamed, shares his experience using Loyverse for more than 2 years. Can you briefly describe your business? Our business is about pet products. We operate online, and we also have a physical store in Egypt. We started the business three years ago. We chose this type of business because, first of all, we love pets. Secondly, we had a very good relationship with the best vendors and suppliers of pet products. But this is not our only entrepreneurship. What inspired you to become an entrepreneur? First of all, I like doing business. I started my first business 20 years ago. After several years, I decided to open this new business. What is the most challenging part of being an entrepreneur? The biggest challenge is to have the right knowledge regarding the process of each business. Different businesses have different processes, and to succeed, you need to know them well. Secondly is customer satisfaction. It takes a long time to get to know the customer and their preferences and be able to satisfy them. Customer satisfaction is very important to create and sustaining a successful business. We usually try to be innovative and offer new products and rewards for our customers to increase their engagement. How did you first learn about the Loyverse POS system? I found Loyverse online two years ago, searching for a good POS system to manage my store. I tried a lot of POS systems before deciding to use Loyverse. The first thing that attracted me to Loyverse was its simplicity. There were no complications in setting up the system and learning how to use it. The process of adding items is very straightforward. I think Loyverse POS systems fit very well small and medium businesses. What features of Loyverse had the most impact on your business workflow? The first thing I will mention is the fact that Loyverse is a cloud-based system. I am very comfortable knowing that all the information is saved in the cloud and that I can access it from everywhere. In addition to the Back Office, I use the Loyverse Dashboard app, which is very useful for checking sales analytics instantly. This has facilitated me as the owner to manage my business remotely. Another feature that is very important for us is the loyalty program. As I mentioned previously, customer satisfaction is very important for our business. The loyalty program that Loyverse offers has helped us to build better relationships with our customers and make them feel appreciated. Lastly, the user-friendly interface that Loyverse has is something that has definitely improved the workflow in our business. There are other features as well, like using barcodes to identify items and the CDS app, that I would like to explore more in the future. Have you used any of the add-on services that Loyverse offers? I am using Employee Management. I have one employee, and it is good that he has his own login so I can easily track his performance and working hours. What advice would you give to other entrepreneurs? My advice would be to be patient about the profit/revenue. They need to control the costs from the start because this would affect their sustainability and profitability. In addition, we need to pay a lot of effort and attention to customer engagement. This will help to increase the business. Thank you for your words and for sharing your experience with the Loyverse community.

In our exclusive interview with Ahmed Meligy, the visionary owner of the thriving restaurant Noi Metropoli, we delve into the inspiration behind his restaurant’s creation and the secrets to its remarkable success. As a seasoned professional in the events and entertainment industry, Ahmed transitioned into the realm of stand-alone lounges and restaurants, driven by the changing interests of his community. His passion for food and the desire to provide an exceptional dining experience led him on an enlightening journey from a guest’s perspective to becoming a restaurant owner. To streamline his operations, Ahmed adopted Loyverse, a point of sale and inventory management system, which he credits for enhancing order management, inventory control, and his overall understanding of the restaurant’s performance. Join us as Ahmed shares his insights and valuable advice for aspiring entrepreneurs considering a venture in the restaurant industry. What inspired you to open your restaurant, Noi Metropoli, and how did you envision its success? I have been working in events and entertainment all my life, and then after we grew up and finished university and got closer to my thirties, the interest of our community and our PR base went more to dine-in. Naturally, we moved our interest in business from doing parties and events to doing stand-alone lounges and restaurants/bars where you serve lunch and dinner. In addition to that, I have loved food all of my life. So, it was a field I had knowledge in, but as a guest, not an owner. I worked and turned that knowledge from the “know-how of a guest” into the “know-how of an owner.” We started by opening the beach bar in one of our holiday destinations in Egypt. I spent two years there. I was operating myself to learn everything from the kitchen, bar service, back end, etc. At that time, I was working on everything manually. Later, I moved to Cairo. I got an operation manager. Then, a friend of mine introduced me to Loyverse. He was using Loyverse for his bar. He explained how Loyverse works and how user-friendly it is, and when I opened my new restaurant, I decided to use it. And I really like it. It is really balanced between having something that gives you what you need regarding the Back office, but the POS is user-friendly. Even if it might not have everything you need from a system, there is always a loophole or workaround that you can use to get the same result. How has Loyverse helped streamline your restaurant operations, such as order management and inventory control? Loyverse has helped a lot in both these aspects. I use Loyverse as a point of sales system and as an inventory management software. One of the most valuable features is open tickets. This feature allows one to take orders, assign them to a table, and send the order to the kitchen. It is good that the open tickets can be edited; you can add new items and keep them open until the customer decides to make payment. Another helpful feature is composite items that allow one to track the ingredients of each recipe and manage costs. I don’t use the CRM features that Loyverse offers yet. But, I learned that it is possible to assign tickets to customers and later on check the purchase history of these registered customers. This was a feature that I was searching for, and I will start using it from now on. The loyalty program feature also seems very attractive. I will explore in more depth these features to learn how to use them in my restaurant best. Regarding reporting and analytics, how valuable is the data you obtain from Loyverse in understanding your restaurant’s performance and making informed decisions? It is precious, of course. It helps me to understand trends and plan my next moves. I also use the Dashboard app to have my data at my fingertips in real-time. Are you using the KDS app to send the orders to the kitchen? No, currently, I am using physical printers. I have connected six printers, one for each kitchen station. Each kitchen station receives only its corresponding items rather than the complete order. But, I have seen that you have an app that can show the orders in the kitchen, and I want to explore that as it would give a more modern look to the restaurant. You mentioned that you use Loyverse as an inventory management software as well. Are you using the Advanced Inventory service? Yes, I use the Advanced Inventory. All the features that it contains are very useful for me. I use them all. I record my Purchase Orders, Stock Adjustments and perform my Inventory Counts. I frequently check the Inventory Valuation report. What I don’t use so frequently is the Production feature. Is there any advice or words of wisdom you would like to share with aspiring entrepreneurs looking to start their restaurants? I would tell them to start small and ensure they work in all the departments themselves so they understand all the processes. The last piece of advice would be to offer something of good quality, which is diverse from what is around because it is essential that you stand out from your competition.