Email Receipts Not Being Received

[Ezequiel]

Hi! I’m having an issue with sending receipts by email from Loyverse.

After completing a sale, I enter the customer’s email address to send the receipt, but the email never arrives.

I also did a test sale using my own email address, and I didn’t receive the receipt either. I checked my inbox, spam, and junk folders, but there’s nothing there.

Has anyone else experienced this issue? Is there any setting I need to enable or check to make sure Loyverse sends email receipts correctly?

Thank you!

[Georg]

Hello, dear user

Please make sure you press the SEND RECEIPT button and the NEW SALE button. Both of these buttons are necessary for the receipt to be sent to the email address. 
Also, please make sure the power-saving (battery-saving) mode is disabled on your POS device, because it affects the synchronisation process.