RECEIPT PRINTS EXTRA PAPER

[Trusted]

My receipt prints extra paper than it should. Already change the width and so on but to no avail! Please help

[Georg]

On 10/4/2023 at 10:37 AM, Trusted said:

My receipt prints extra paper than it should. Already change the width and so on but to no avail! Please help

Hello

You can try this way to solve the printing issue:

Please go to the App → Settings → choose your printer, then open Advanced Settings → and in the field 'Cutter ESC/POS Commands', add 0A,0A before existing values. (This will make printer feed more paper at the end of receipt.)
For example:
 

You would have to write 0А,0А,1D,56,42,00
If it will not cut enough, you can add more 0A,0A, at the beginning as shown on the screenshot.

PLEASE NOTE:
We do not have integration with your printer model and can't guarantee its proper work with the Loyverse POS App. If the settings I suggested will not help, I am afraid, you will need to use one of the supported printer models from our list: https://help.loyverse.com/help/supported-printers