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Receipt does not print out User Selections from Product Modifiers


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Go to solution Solved by Shinjin,

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Hi Tech Support,

We have one F&B customer encounter this problem - Receipt does not print out User Selections from Product Modifiers.

The User Selections are displayed on POS Order List screen (see picture below) and print out in Kitchen Order but does not print out in receipt (see picture below). Our customer is using Save Ticket for Table Ordering.

POS Order List Screen (Display User Selections Highlight In Blue)

575615987_POSOrderList.thumb.jpg.6fbaa8ffb4f4689ac8e99da16748fbc4.jpg

Receipt Does Not Print Out User Selections From Product Modifiers

329392148_POSReceiptnoprintoutuserselectedmodifiers.thumb.jpg.399c4c1545d709392f84c6707ac4d1d0.jpg

Kindly advise us.

Thank you.

Lawrence Koh

SIMPLUS SOLUTION, Singapore

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Hello,

Could you please tell us what printer model you are using?
If possible, could you please send us a screenshot of your printer settings?

We look forward to hearing from you.

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Hi Tech Support,

Sure. We are using iMin receipt printer.

Our Printer Settings Screens :

PrinterSetting1.thumb.jpg.337e746be9b40e225dfcb66f77147429.jpg

PrinterSetting2.thumb.jpg.6a71472882943dace74f5151b62f6252.jpg

PrinterSetting3.thumb.jpg.0cfd88f3ac69edbf862d92ac2a0e20fa.jpg

Kindly advise.

Thank you.

Lawrence Koh

SIMPLUS SOLUTION, Singapore

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  • Solution

Thank you for the screenshots,

Could you please try to update the Loyverse POS app to the latest version? We would also recommend uninstalling and installing the application again.

We will be waiting for your feedback.

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Hi Tech Support,

Thank you for your prompt reply.

Today we went to customer outlet and realised the additional remark is actually key-in by user and not Selections from Product Modifiers. We update BackOffice Setting on Receipt to enable printing comments and find they are printed out correctly. Per your advice, we also uninstall and install Loyverse POS app to the latest version.

We apologise for any inconvenience caused.

Thank you for your good support and assistance.

Lawrence Koh

SIMPLUS SOLUTION, Singapore

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Hello,

Thank you for your feedback, and we are glad that it works now correctly.

If you have any additional questions, please let us know.

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