July 8, 20179 yr Solution For a refund on the Loyverse POS App, go to the Receipts menu, find one that needs to be refunded, and tap on it. In the edit window, tap the Refund button. Slide the line of the to be returned item, from the left column to the right. More details your can find: How to Issue a Refund on Loyverse POS
January 5, 20197 yr I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present?
January 28, 20197 yr If you want to refund an item you need to find it first and for that you will need the receipt number. I don't think there is another way for it.
August 8, 20197 yr 15 hours ago, Potato Corner IT said: Does anyone know if there is a report on who did a refund? Like who approved it? explain your situation in more detail
August 9, 20197 yr On 8/8/2019 at 1:39 AM, andres said: explain your situation in more detail If I have a manager who approved the discount/refund, I want to know who was the manager that did it. The report in back office will say that the cashier who did it.
August 10, 20197 yr Hi Unfortunately, there you can see only the name of the cashier. You can't see whose PIN was used to use a discount with restricted access rights.🤓
September 4, 20197 yr Is there anyway I can make a refund in the back office? it seems like there is not button for it there
September 4, 20197 yr Hello! By the sales activity logic, the Refund is possible to do only in POS, not in Back office. Have a nice day!
October 7, 20197 yr On 1/5/2019 at 1:57 AM, Toolbox91 said: I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present? Me too, this missing feature Is the only thing keeping me from using this nice software.
May 31, 20215 yr Can you issue a refund on a item when you don't know the receipt number? For example, an item is returned with no receipt, I can't search the item anywhere either to see what date it was sold and for how much? Diana
May 31, 20215 yr 2 hours ago, dfedosoff said: Can you issue a refund on a item when you don't know the receipt number? For example, an item is returned with no receipt, I can't search the item anywhere either to see what date it was sold and for how much? Diana I have same question 🙋♂️
June 21, 20215 yr Hello. It is not possible to refund an item without the receipt. If the customer that wants to return an item is a registered customer, you can view their purchase history in the app and find the receipt where they have bought this item. You can check this help article: Purchase History of a Registered Customer in the POS
September 23, 20233 yr Hi, I want to make a refund the original price for a couple of items in one single bill, however the refund automatically prorated the total bill discounted amount (meaning refund less to my customer). How do I edit or customize my refunds options?
September 24, 20233 yr On 9/23/2023 at 8:29 AM, TwinklePlanet said: How do I edit or customize my refunds options? Hello Unfortunately, it is not possible to customise the refund amount. You can refund only the amounts which were paid by customer. Discount cannot be ignored.
November 21, 20232 yr Hi Is there any workaround for refunding customers who don't have a receipt in Loyverse?? We are migrating from another POS and there will be customers who purchased under the old POS system. The simplest would be to allow negative amounts in Sale process but this doesn't seem available?
November 22, 20232 yr 2 hours ago, tessdesigns said: Is there any workaround for refunding customers who don't have a receipt in Loyverse?? We are migrating from another POS and there will be customers who purchased under the old POS system. The simplest would be to allow negative amounts in Sale process but this doesn't seem available? Hello You can try this way to create a receipt in the Loyverse POS App with the old date and then refund it: There is no special feature to enter sales with the previous dates, but you can try this workaround: Make sure you're in online mode, then Log out of the app. Change the time and date settings on your device (to enter sales from the 25th of August, change to 25/08). After doing this, log in again and you can enter sales for the specified days. Then log out from the app again and change back the date and time on your device. Now, please log in to the app and refund the receipt you wish: How to Issue a Refund on Loyverse POShttps://help.loyverse.com/help/how-issue-refund-loyverse-pos
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now