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How to make a refund?


Alan Cobain
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For a refund on the Loyverse POS App, go to the Receipts menu, find one that needs to be refunded, and tap on it. In the edit window, tap the Refund button. Slide the line of the to be returned item, from the left column to the right. More details your can find: How to Issue a Refund on Loyverse POS

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  • 1 year later...

I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present?

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  • 4 weeks later...

If you want to refund an item you need to find it first and for that you will need the receipt number. I don't think there is another way for it.

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  • 6 months later...

Does anyone know if there is a report on who did a refund?  Like who approved it?

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15 hours ago, Potato Corner IT said:

Does anyone know if there is a report on who did a refund?  Like who approved it?

explain your situation in more detail

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On 8/8/2019 at 1:39 AM, andres said:

explain your situation in more detail

If I have a manager who approved the discount/refund, I want to know who was the manager that did it. The report in back office will say that the cashier who did it.

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Hi
Unfortunately, there you can see only the name of the cashier. You can't see whose PIN was used to use a discount with restricted access rights.
🤓

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  • 2 weeks later...
  • 1 month later...
On 1/5/2019 at 1:57 AM, Toolbox91 said:

I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present?

Me too, this missing feature Is the only thing keeping me from using this nice software.

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