Alan Cobain Posted July 8, 2017 Share Posted July 8, 2017 How to make a refund in Loyverse POS? Link to comment Share on other sites More sharing options...
Solution Sam Jordon Posted July 8, 2017 Solution Share Posted July 8, 2017 For a refund on the Loyverse POS App, go to the Receipts menu, find one that needs to be refunded, and tap on it. In the edit window, tap the Refund button. Slide the line of the to be returned item, from the left column to the right. More details your can find: How to Issue a Refund on Loyverse POS Link to comment Share on other sites More sharing options...
Toolbox91 Posted January 5, 2019 Share Posted January 5, 2019 I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present? 1 Link to comment Share on other sites More sharing options...
Peter Posted January 28, 2019 Share Posted January 28, 2019 If you want to refund an item you need to find it first and for that you will need the receipt number. I don't think there is another way for it. Link to comment Share on other sites More sharing options...
Potato Corner IT Posted August 7, 2019 Share Posted August 7, 2019 Does anyone know if there is a report on who did a refund? Like who approved it? Link to comment Share on other sites More sharing options...
andres Posted August 8, 2019 Share Posted August 8, 2019 15 hours ago, Potato Corner IT said: Does anyone know if there is a report on who did a refund? Like who approved it? explain your situation in more detail Link to comment Share on other sites More sharing options...
Potato Corner IT Posted August 9, 2019 Share Posted August 9, 2019 On 8/8/2019 at 1:39 AM, andres said: explain your situation in more detail If I have a manager who approved the discount/refund, I want to know who was the manager that did it. The report in back office will say that the cashier who did it. Link to comment Share on other sites More sharing options...
Georg Posted August 10, 2019 Share Posted August 10, 2019 Hi Unfortunately, there you can see only the name of the cashier. You can't see whose PIN was used to use a discount with restricted access rights. Link to comment Share on other sites More sharing options...
RandomNRG Posted August 21, 2019 Share Posted August 21, 2019 How do I go about issuing Refunds? Link to comment Share on other sites More sharing options...
Sam2019 Posted September 4, 2019 Share Posted September 4, 2019 Is there anyway I can make a refund in the back office? it seems like there is not button for it there Link to comment Share on other sites More sharing options...
Natali Posted September 4, 2019 Share Posted September 4, 2019 Hello! By the sales activity logic, the Refund is possible to do only in POS, not in Back office. Have a nice day! Link to comment Share on other sites More sharing options...
wrcveen Posted October 7, 2019 Share Posted October 7, 2019 On 1/5/2019 at 1:57 AM, Toolbox91 said: I understand the return/refund process. However, I occasionally need to do a return/refund to a customer without a receipt. How can the return/refund process be completed without a receipt present? Me too, this missing feature Is the only thing keeping me from using this nice software. 1 Link to comment Share on other sites More sharing options...
dfedosoff Posted May 31, 2021 Share Posted May 31, 2021 Can you issue a refund on a item when you don't know the receipt number? For example, an item is returned with no receipt, I can't search the item anywhere either to see what date it was sold and for how much? Diana 1 Link to comment Share on other sites More sharing options...
Mido Posted May 31, 2021 Share Posted May 31, 2021 2 hours ago, dfedosoff said: Can you issue a refund on a item when you don't know the receipt number? For example, an item is returned with no receipt, I can't search the item anywhere either to see what date it was sold and for how much? Diana I have same question Link to comment Share on other sites More sharing options...
Mia Posted June 21, 2021 Share Posted June 21, 2021 Hello. It is not possible to refund an item without the receipt. If the customer that wants to return an item is a registered customer, you can view their purchase history in the app and find the receipt where they have bought this item. You can check this help article: Purchase History of a Registered Customer in the POS Link to comment Share on other sites More sharing options...
TwinklePlanet Posted Saturday at 05:29 AM Share Posted Saturday at 05:29 AM Hi, I want to make a refund the original price for a couple of items in one single bill, however the refund automatically prorated the total bill discounted amount (meaning refund less to my customer). How do I edit or customize my refunds options? Link to comment Share on other sites More sharing options...
Georg Posted Sunday at 09:42 AM Share Posted Sunday at 09:42 AM On 9/23/2023 at 8:29 AM, TwinklePlanet said: How do I edit or customize my refunds options? Hello Unfortunately, it is not possible to customise the refund amount. You can refund only the amounts which were paid by customer. Discount cannot be ignored. Link to comment Share on other sites More sharing options...
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