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Edit ticket option


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Hello, 
You can add comments only to open tickets: https://help.loyverse.com/help/open-tickets
You can add a comment to the open ticket when you Save it for the first time:

image.png.ff8f9dd7765199becaa6064bc31e5356.png

Or you can add comments to the open ticket, after you have saved it,  by tapping on the ‘Edit ticket’ button under the menu (⋮)

image.png.10a36651152609df166f8abe0ce4753e.png

Type in the comment on the pop-up window and tap ‘Save’.

image.png.e1bca399d5e0533237f5724d0d1e6ee6.png

You can also add comments to specific items in the ticket. Comments to items can be added not only in open tickets but also in normal ticket. 

You can check in this help material what you should do if you want these comments you have added to be printed in the printed receipt or show in emailed receipt: https://help.loyverse.com/help/customer-info-receipt

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19 hours ago, Mia said:

Hello, 
You can add comments only to open tickets: https://help.loyverse.com/help/open-tickets
You can add a comment to the open ticket when you Save it for the first time:

image.png.ff8f9dd7765199becaa6064bc31e5356.png

Or you can add comments to the open ticket, after you have saved it,  by tapping on the ‘Edit ticket’ button under the menu (⋮)

image.png.10a36651152609df166f8abe0ce4753e.png

Type in the comment on the pop-up window and tap ‘Save’.

image.png.e1bca399d5e0533237f5724d0d1e6ee6.png

You can also add comments to specific items in the ticket. Comments to items can be added not only in open tickets but also in normal ticket. 

You can check in this help material what you should do if you want these comments you have added to be printed in the printed receipt or show in emailed receipt: https://help.loyverse.com/help/customer-info-receipt

 

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