Kitchen Display not receiving orders Wi-Fi extender issue

[Nick H]

Hi

Can someone offer a technical solution please to the situation we are facing where our KDS is not receiving orders submitted by staff in the Front Of House if their tablet is connected to the wifi extender rather than the primary router? Our pub is old and has concrete walls, so without an extender the wifi would not cover the whole building.

This must be a very common scenario for large sites. We have a simple set up with a primary router and one extender which is on an ethernet cable - both the extender and the router offer the same wifi network SSID and password so for devices they can move seamlessley between the two access points. However, the KDS will only show orders submitted on tablets connected to the same physical router. Surely if the packet is being sent via IP it should work as long as the router treats the devices as part of the same subnet, which it does.

What can we try? Thanks. Nick

[Mag]

Hello!

In order to work with Kitchen Display System, KDS and POS devices must be on the same network. In your case you can use Access Points, connected to main router by cable. And KDS device can be connected to Access Point by Wi-Fi.

In this case KDS will display orders from all POS. Routers can be also used as access points. I mean, the main router can be connected by cables to other routers, which are used as access points

[Nick H]

Hi Mag. That is exactly our situation, and the KDS does not display any orders from the Android tablets connected to access points other than the one the KDS itself is connected to. Can you advise how we might diagnose the cause of this failure? Thanks.

[Mag]

Hi! Can you send the screenshots of Network details from all your devices with POS and KDS Apps? You can also check with your network provider or administrator if your extender really has an Access Point option. Since the settings may be different, it depends on the device you are using.

Example of screenshot: