Staff editing/deleting tickets

[Sampath]

I have deselected the 'Void saved items in open tickets' under access rights. But the staff still are able to edit/void tickets without my knowledge. I cant seem to find it in reports as well. I have 'Mange open tickets' enabled though. How do i stop this?
I also don't seem to have the default roles as shown in the videos like owner, manager, cashier etc. PFA screenshot

[Georg]

On 8/5/2026 at 2:03 PM, Sampath said:

have deselected the 'Void saved items in open tickets' under access rights. But the staff still are able to edit/void tickets without my knowledge. I cant seem to find it in reports as well. I have 'Mange open tickets' enabled though. How do i stop this?

Hello
Please note that this access rights restriction is related only to the tickets saved as OPEN TICKETS https://help.loyverse.com/help/open-tickets
If the ticket has not been saved yet as an OPEN TICKET, there is no way to avoid deleting it.

 

 

On 8/5/2026 at 2:03 PM, Sampath said:

I also don't seem to have the default roles as shown in the videos like owner, manager, cashier etc. PFA screenshot

You can create new ROLES or edit existing roles in the ACCESS RIGHTS section of your back office: