On-screen Keyboard is not functioning at check out page but can create item under item list

[TianTianX]

Hi we are loyverse users since two years ago n its all ok until recently, we cant use the on screen keyboard at the check out page, but we can use the on screen keyboard to create item under item list, you may wish to see the attached pic , may we check how can we fix this issue? thank you.

 

[Yasuaki]

On 4/14/2026 at 4:45 PM, TianTianX said:

Hi we are loyverse users since two years ago n its all ok until recently, we cant use the on screen keyboard at the check out page, but we can use the on screen keyboard to create item under item list, you may wish to see the attached pic , may we check how can we fix this issue? thank you.

 

Hello!

May I know if you have connected a barcode scanner in HID mode?

A common case is that because the tablet recognizes the barcode scanner as an external keyboard (as it is connected via HID mode), it doesn't show the software keyboard.