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Loyverse is not able to print customer receipt only.


RNZ

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Posted (edited)

Hi, there.

I'm using Loyverse on iPad with Tyro.

Recently, I purchased pos printer(Rongta RP326) and it works well.

However, there's a problem with tyro. Because the option is print receipt and bill, pos printer print receipt as well which is "Merchant copy" and "Customer copy".

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I just want to print customer bill only which is TAX INVOICE we called.

What I've tried is

1. I turned off this option

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Problem : when I turned off this option, pos printer doesn't print out the receipt(Merchant and customer copy). Instead, after every sales, loyverse is showing this and I must have to press the button.

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I don't want any copy.

Also, when I press, No, Tyro start to print Merchant copy by itself.

So I took our paper from Tyro. It's very annoying

 

2. I turned off print receipt and bill from printer setting

Cause, I don't want to press extra button for stupid question. So, I decided to turn off the "Print receipt and bill" from the printer setting.

I thought I can print receipt from Receipt menu. Not many customer asking about receipt. So it should be okay. But the problem is if I turned off the option "print receipt and bill", I'm not able to print receipt from the Receipt menu manually.

To print receipt, I have to turn on the option from printer setting and go back to receipt.

It's very ridiculous. I just want to print receipt when customer asked me.

I just want this button at the end. Not stupid pop up and Merchant customer copy.

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Could you please separate the print receipt and print bill? Or give me an idea what is the best way

1. I don't want the stupid question "print customer copy?"

2. I don't want the stupid Merchant and customer copy cause I don't need in this state

3. I just need a button "print receipt" at the end

Edited by RNZ
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Hello,

Thank you for your detailed explanation.

We are currently investigating if there is a possible configuration that will give you the desired outcome.

As soon as we will have any updates we will let you know.

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27 minutes ago, Shinjin said:

Hello,

Thank you for your detailed explanation.

We are currently investigating if there is a possible configuration that will give you the desired outcome.

As soon as we will have any updates we will let you know.

Thank you for reply. I don't know I explained well or not.

It's very hard to explain.

I don't know exactly which one is receipt and bill from your system.

The easiest solution is to separate those options in the printer setting, I guess.

So, printer should should have 3 options.

1. Print receipt

2. Print bill

3. Print order

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  • 2 weeks later...
On 5/3/2024 at 7:18 PM, Shinjin said:

Hello,

Thank you for your detailed explanation.

We are currently investigating if there is a possible configuration that will give you the desired outcome.

As soon as we will have any updates we will let you know.

Any updates?

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Hello,

Thank you for your patience, I am afraid to say that at the moment this is how the integration with Tyro currently works.

I will send this feedback to my team to consider adding an option to disable it as you have mentioned.

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