We are using Star TSP143 printer but every few transactions get a message saying 'Please make sure the printer is connected and try again

[DaveW]

Hi

We are using Loyverse on an ipad connected by usb to a Star TSP143 printer but every few transactions get a message saying 'Please make sure the printer is connected and try again'. 

We've uninstalled and reinstalled the printer, replaced the usb cable between the ipad and printer and have also now got a separate wifi router which the ipad is connected (nothing else is connected to it except the ipad running Loyverse) but we still have the same problem.

Any advice would be much appreciated

Thanks

Dave

[richelle]

hi, just would like to ask if you already solved your printer problem? because im also having the same problem right now? Thank you. 

[DaveW]

Hi,

sorry, no we never managed to solve it and continue to have the same issue

Dave

[SmartAyaanSolutions]

@DaveW @richelle completely uninstall loyverse app from ur ipad and install a fresh application of loyverse then login and voilaaaa....